PITTSBURGH, Sept. 8, 2011 /PRNewswire/ -- Vivisimo, a leader in Information Optimization, announced today that TMC, a global, integrated media company, has named Customer eXperience Optimizations (CXO) as a 2011 TMC Labs Innovation Award winner presented by Customer Interaction Solutions magazine. The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
"Being selected as a winner of the TMC Labs Innovation Awards underscores the significant strides our product team has made in developing a solution in CXO that solves the real world problems of customer-facing professionals," said Tracey Mustacchio, Vice President of Marketing at Vivisimo. "Today more than ever organizations are dealing with less staff and more work. CXO solves this particular imbalance by arming customer-facing professionals with the means to quickly address the needs of their customer."
Vivisimo's CXO solution addresses the needs of the employees in an organization that interact with customers, prospects, and channel partners on a daily basis. A typical customer-facing professional has to separately access multiple applications and data sources for each task to perform their job which adversely affects their ability to focus on the customer. CXO consolidates all of the information that customer-facing professionals need -- including data in the CRM system -- into a single view in a way that is contextually relevant. This one-stop search solution allows sales, support, and account management professionals to focus directly on providing an outstanding customer experience.
"Congratulations to Vivisimo for being selected as a winner of a 2011 TMC Labs Innovation Award. Vivisimo deserves this great honor for creating CXO, a ground-breaking solution demonstrating innovation, superior quality and unique features," said Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from Vivisimo as they continue to contribute to the future of the CRM and call center marketplace."
"Vivisimo has established that CXO is truly innovative and has made significant progress in the advancement of the CRM and contact center industries," added Rich Tehrani, CEO, TMC. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
The TMC Labs 2011 Innovation Award highlights will be published in the September and October 2011 issues of Customer Interaction Solutions magazine.
About Vivisimo, Inc.
Vivisimo provides enterprises with information optimization solutions that help maximize the business value of information. Unlike traditional information management products, Vivisimo's innovative solutions help end-users find and take advantage of all appropriate and available information, regardless of source, location or type. Vivisimo's innovative technology is delivered with a focus on end-user satisfaction and application control through easy-to-use interfaces, flexible security management and a modern architecture that enables quick deployment. Vivisimo products are available as standalone information optimization applications or as OEM versions embedded within partner applications and solutions. Vivisimo serves its clients from headquarters in Pittsburgh, USA, and through partners around the world. Visit Vivisimo.com for more information.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility, premiering in September 2011, magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world's largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. TMC expects to accelerate ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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SOURCE Vivisimo, Inc.