Vivisimo to Discuss Customer Experience Optimization at Enterprise Search Summit

PITTSBURGH, May 9, 2011 /PRNewswire/ -- Vivisimo, the leader in Information Optimization, will join other industry experts to discuss search-based applications and their role in customer satisfaction at the Enterprise Search Summit Spring in New York, NY on May 10-11, 2011. The session, which will be presented by Mark Myers, senior director of product marketing at Vivisimo, will focus on creating strong and lasting customer relationships by providing customer-facing professionals with quick and reliable access to information. Vivisimo will highlight how Customer Experience Optimization (CXO) is critical in improving the performance of front-line professionals, in turn increasing revenue and customer retention. Additionally, Vivisimo will real world examples of how CXO is helping organizations excel.

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"The enterprise search market is adapting itself to the real-world needs of its customers and so this session will provide us with a timely platform to share with our peers the trends occurring around improving customer relationships," said Tracey Mustacchio, vice president of marketing at Vivisimo. "More than ever, organizations realize the significance customer relationships can have on their business and the amount of money they can lose or gain by tailoring their business processes and technology to meet the needs of their customers."  

Hosted annually, the Enterprise Search Summit Spring 2011 is a two day, in-depth conference that covers the entire spectrum of internal search capabilities. It draws the cream of the crop to give attendees an extensive knowledge of enterprise search with real-world experience, case studies, and expert insights. This year it will be held May 10-11, 2011 at the Hilton in New York City. To learn more about the event, please visit http://www.enterprisesearchsummit.com/Spring2011/.

About Vivisimo, Inc.

Vivisimo provides enterprises with information optimization solutions that help maximize the business value of information.  Unlike traditional information management products, Vivisimo's innovative solutions help end-users find and take advantage of all appropriate and available information, regardless of source, location or type. Vivisimo's innovative technology is delivered with a focus on end-user satisfaction and application control through easy-to-use interfaces, flexible security management and a modern architecture that enables quick deployment. Vivisimo products are available as standalone information optimization applications or as OEM versions embedded within partner applications and solutions. Vivisimo serves its clients from headquarters in Pittsburgh, USA, and through partners around the world. Visit Vivisimo.com for more information.  

SOURCE Vivisimo, Inc.