VIZIO Sales & Customer Service Team Wins 8 Stevie® Awards
- Renowned international competition honors VIZIO with prestigious "Grand Stevie Top Ten Award" and recognizes VIZIO's Customer Service Team with 8 Stevie awards
IRVINE, Calif. and LAS VEGAS, March 12, 2015 /PRNewswire/ -- VIZIO, America's #1 Smart TV company1, announced it has won another eight Stevie® Awards - a Grand Stevie, 3 gold, and 5 silver medals - at the ninth annual Stevie® Awards for Sales & Customer Service during a gala banquet on Friday, February 27, 2015 at the Bellagio Hotel in Las Vegas. This year's awards bring VIZIO's Stevie Award total to 40 since 2012. More than 520 nominated customer service and sales executives from the U.S. and across the world attended the prestigious event.
With 100% North American based support, VIZIO's customer service team in Dakota Dunes, South Dakota handled U.S. support and the brand's expansion into Canada and Mexico with over 1.1 million contacts last year. VIZIO's support team covers smart TVs, sound bars, and other VIZIO flagship product lines. Three levels of support help to ensure that customer queries are resolved on the first contact. The team is trained to communicate with customers via social media, chat, email, and phones.
"VIZIO is thrilled to be recognized by the Stevie Awards for the 4th consecutive year. In that time, we've won 40 Stevie Awards," said Scott Patten, V.P. of Support at VIZIO. "This is a huge accomplishment that ties in with our support mission to Help People with world-class customer service. For over a decade, VIZIO has remained committed to what we do best: focus on the consumer to deliver visionary products at a great value."
VIZIO's Contact Center won Stevie® Awards in the following categories and specifics:
Grand Stevie Awards were awarded to the top 10 submitters. VIZIO was again presented a Grand Stevie Award for overall accomplishment.
The following individual VIZIO Support agents won Gold Stevie® Awards:
Illene Schindler
Category: Front-Line Customer Service Professional of the Year
Drew Goodell
Category: Back-Office Customer Service Professional of the Year
Allen Beeck
Category: Front-Line Customer Service Professional of the Year
The following nominations were honored with Silver Stevie® Awards:
Tyson Ray
Category: Front-Line Customer Service Professional of the Year
Bella Topete
Category: Young Customer Service Professional of the Year
Troy Saunders
Category: Customer Service Leader of the Year
Tyrel Drey
Category: Customer Service Professional of the Year
VIZIO Dakota Dunes
Category: Contact Center of the Year (Over 100 Seats)
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. In total, more than 100 executives around the world participated in the judging process for the 2015 awards to determine the Finalists and then the Gold, Silver and Bronze Stevie® Award placements.
"Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year's Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation."
For more information on VIZIO's service and support or information on its products, visit www.VIZIO.com.
1 The NPD Group / Weekly Tracking Service, Flat Panel TV units with Apps included, Dec 30 2012 – May 24 2014
About VIZIO
VIZIO, Inc. is headquartered in Irvine, California. VIZIO skyrocketed to the #1 shipper of LCD televisions in North America in Q2 20071, within five years from their first shipment, and has been in the top 3 ever since2. VIZIO is now also America's #1 Smart TV company5 and large size LCD TV company3. VIZIO is also the #1 Sound Bar company in the U.S4. For over a decade, VIZIO has remained committed to what it does best -- focus on the consumer to deliver visionary products at a great value. The brand is consistently recognized for excellence in customer service, and has been awarded 40 Stevie Awards, including the Grand Stevie Award in the 9th Annual Stevie Awards for Sales & Customer Service. VIZIO's products are found at Amazon, Best Buy, BJ's Wholesale, Costco Wholesale, Sam's Club, Target, Walmart and other retailers in North America. VIZIO has won numerous awards including Reviewed.com's 2014 Best of the Year Value 4K TV, Best of the Year Mid-Range LCD and CES Editor's Choice, "Best of CES 2014" by IGN, "Best of CES 2014" by PC Magazine and "Best of the Best 2014" by UltraHDTV Magazine for its Reference Series Ultra HD Full-Array LED Smart TV. VIZIO's P-Series Ultra HD Full-Array LED Smart TV was also recognized by The Verge as "Best TV of CES" for 2014 as well as awarded "Best of CES" by Complex and "Best of Show" by Wired for 2014. VIZIO also earned #1 ranking in the Inc. 500 for Top Companies in Computers and Electronics and made the lists of Ad Age's Hottest Brands, CNET's Editor's Choice, CNET Best of CES 2011 - Television, CNET Best of CES 2013 – Home Theater and Audio, CNET's Best Tech Products 2014 Television, Sound & Vision's Top Picks, Sound & Vision 2014 Best Top Picks of the Year Sound Bars and Televisions, Good Housekeeping's Best Big-Screens, PC World's Best Buy and Popular Mechanics Editor's Choice among many other prestigious honors. For more information, please call 888-VIZIOCE or visit www.VIZIO.com.
1NPD DisplaySearch Global TV Shipment and Forecast Report, North America LCD Shipments Q2 2007
2NPD DisplaySearch Global TV Shipment and Forecast Report, North America LCD Shipments, Annual 2007-2013
3 The NPD Group / Retail Tracking Service, 60" and greater LCD units sold, Jan 2013 – Mar 2014
4The NPD Group / Retail Tracking Service, units sold in the U.S., Jan 2011 – Dec 2013
5The NPD Group / Weekly Tracking Service, Flat Panel TV units with Apps included, Dec 30 2012 – May 24 2014
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SOURCE VIZIO, Inc.
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