SAN FRANCISCO, May 15, 2018 /PRNewswire/ -- Vlocity, Inc., a leading industry cloud software company, announced today the launch of automated claims features in their award-winning Vlocity Insurance & Financial Services apps, built on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. The launch includes end-to-end management of property and casualty (P&C) insurance claims for policyholders, agents and claims handlers, and enables dynamic, digital claims interactions from any device. New features include peril-driven adjudication and an adjuster workbench that enhance a carrier's ability to run their entire business on Salesforce.
"The claims experience is a 'moment of truth' for a carrier as it may be one of the only interactions between a policyholder and carrier after the initial policy purchase," said Raja Singh, senior vice president and general manager of Vlocity Insurance. "With our new peril-driven adjudication capabilities, P&C carriers can augment their Salesforce platform with end-to-end, omnichannel claims functionality."
With Vlocity's newest P&C claims solution, carriers can download pre-configured claims processes from Vlocity's Insurance Process Library and leverage a modern, optimized user experience. Carriers, if they prefer, can create a completely new experience from scratch in a code-free environment using Vlocity's intuitive design interface. Connections to AI services allow artificial intelligence to be injected throughout the process to enhance the user experience with a chatbot or to conduct fraud checks. Key components of the new solution include:
- A guided "First Notice of Loss" experience using pre-filled data where available, including real-time coverage verification and peril-specific question sets
- Claims data management and view of in-process claims and history
- Auto-adjudication based on peril and product rules
- An adjuster workbench including data, images and documents
- Transaction initiation for reserves management and payments
Vlocity provides a full suite of digital insurance applications which power business processes for agents, channel managers, brokers, customer service representatives and policyholders on top of the Salesforce platform. Life, P&C and Group insurance carriers can now leverage the world's leading CRM functionality and the trusted cloud platform for industry-specific transactions like quoting a policy, changing a beneficiary or setting up a payment plan. With the addition of automated claims management, Vlocity now has a robust industry-specific solution for each stage of the insurance customer journey.
"Vlocity is pushing the boundaries of the customer experience across all stages of the customer journey with deep, industry-specific functionality," said Jeff To, global head of insurance at Salesforce, "We are excited to support their new claims features that help meet the demands of our customer-centric insurance clients."
To learn more about Vlocity Insurance, or to request a product demo, visit vlocity.com/insurance or contact firstname.lastname@example.org.
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About Vlocity Insurance
The Vlocity Digital Insurance Platform is customer-centric, 100% cloud-based application designed to free carriers from the constraints of their legacy systems. Executives will be able quickly delivery easy-to-use digital integrations across any channel and have the flexibility to pursue product innovations with the latest technology.
About Vlocity, Inc.
Vlocity, a Forbes Cloud 100 company and strategic Salesforce ISV, delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries. Built in partnership with Salesforce, the world's #1 CRM company, Vlocity is one of Salesforce's fastest growing partners. Vlocity Industry Cloud Apps embed industry-specific functionality, best practices and business processes for the Communications & Media, Insurance & Financial Services, Health Insurance, Energy & Utilities and Public Sector industries. Vlocity enables companies to achieve faster business agility and time to value from the cloud across digital and traditional channels. Learn more at www.vlocity.com and follow us at @vlocity.
SOURCE Vlocity, Inc.