VXI Continues to Expand Egypt Operations with New Contact Center Seats

Growth accelerates in one of the world's fastest-growing outsourcing destinations, with plans to reach 5,000 employees by 2028.

LOS ANGELES, June 19, 2025 /PRNewswire/ -- VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, announced the addition of several hundred new contact center seats in its delivery center in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024.

To mark this milestone, Egypt's Minister of Communications and Information Technology, H.E. Dr. Amr Talaat, visited VXI Egypt's site, accompanied by Ahmed El-Zaher, CEO (ITIDA), Ryan Collins, VXI's Chief Operating Officer, and Ahmed Bahgat, VXI's VP Operations, Egypt and MEA region. The high-level delegation toured the facility, engaged with employees, and reviewed VXI's expansion strategy, which aims to scale the company's local workforce to more than 5,000 full-time employees by 2028.

"Our engagement with global companies like VXI underscores the Ministry's commitment to fostering a thriving and competitive ICT business environment in Egypt. We continue to develop a business-friendly ecosystem that supports growth, innovation, and talent development," said H.E. Dr. Amr Talaat, Minister of Communications and Information Technology.

"At the heart of our strategy is a clear vision to position Egypt as a global hub for high-value offshoring services by investing in digital skills, offering targeted incentives, and expanding the pipeline of multilingual talent to meet the evolving needs of international businesses."

With the site's launch, VXI Egypt entered one of the world's fastest-growing outsourcing hubs. Thanks to Egypt's deep talent pool, regional and linguistic alignment with Europe, the Middle East, and Africa, and a pro-business environment, VXI has scaled rapidly and efficiently. Since the launch in March 2024, the operation has grown steadily — adding nearly 1,000 seats.

When asked about the achievement, Ryan Collins, VXI's COO, stated, "Our expansion in Egypt reflects the incredible potential of the region — not just as a cost-effective location, but as a hub of multilingual talent and strategic access to EMEA markets. The rapid growth we've seen is a testament to the delivery strength of our local teams and the quality of talent for scalable CX solutions in Cairo."

"VXI's expansion aligns with Egypt's strategic efforts to grow digital exports and strengthen the digital economy's contribution to GDP," said Ahmed El-Zaher, CEO of ITIDA. "Egypt offers a stable and secure business environment, advanced digital infrastructure, and a multilingual talent pool—positioning the country as a leading hub for global enterprises seeking scalable and cost-effective delivery centers."

Ahmed Bahgat, VXI's VP Operations, Egypt and MEA region, added, "VXI Egypt appreciates the huge opportunities that the Egyptian government is availing to the BPO industry, putting us in the top three countries attractive to foreign investments."

With the government of Egypt's support, VXI plans to pursue more investments in the region through expansion of the current site in Cairo and additional sites.

About VXI Global Solutions 

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 43,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world's most respected brands. 

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. 

For more information, visit www.vxi.com. 

SOURCE VXI Global Solutions, Inc