SAN DIEGO, June 15, 2011 /PRNewswire/ -- When IT professionals choose security vendors, the best customer support is a major consideration. The Association of Support Professionals (ASP) makes it their business to know who's best. And for the second consecutive year, ASP has awarded Websense, Inc.(NASDAQ: WBSN) "Best Web Support" site in its annual "Ten Best Web Support Sites" competition. This prestigious international award recognizes excellence in eSupport and service.
ASP award winners were selected by a panel of judges with expertise in web support design and implementation. The scoring system is based on 25 performance criteria including: overall usability, design, and navigation; knowledge base and search; interactive features; and user experience.
"Our judges were impressed by the broad range of resources on the Websense support site," said Jeffrey Tarter, ASP executive director. "But they were even more impressed by the remarkable attention to detail in the site's navigation. Websense clearly understands how to make a support site accessible and customer-friendly."
Websense® TRITON™ customers save critical time by using eSupport to: access hot fixes and downloads, profile updates, and subscription information; join the forum community to share and discuss experiences and tips with peers and get answers from Websense experts; subscribe to tech alerts; search the knowledge base; and submit and manage support cases.
"Customer support has always been a top priority for Websense," said Pankaj Bhardwaj, vice president of Technical Support Services for Websense. "As the company evolved from a web filtering company to a unified content security organization, we made sure to keep industry-leading customer support as a key focal point of our business. The recognition by ASP and our customers for eSupport excellence underscores this ongoing commitment. We will continue to invest in eSupport to meet and exceed our customer needs and ensure that they can access these resources however, wherever, and whenever they want."
For more information about Websense Global Technical Support, including eSupport, please visit http://www.websense.com/support.
About Websense, Inc.
Websense, Inc. (NASDAQ: WBSN), a global leader in unified web security, email security, and data loss prevention (DLP) solutions, delivers the best content security for modern threats at the lowest total cost of ownership to tens of thousands of enterprise, mid-market and small organizations around the world. Distributed through a global network of channel partners and delivered as software, appliance and Security-as-a-Service (SaaS), Websense content security solutions help organizations leverage web 2.0 and cloud communication, collaboration, and social media while protecting from advanced persistent threats, preventing the loss of confidential information and enforcing Internet use and security policies. Websense is headquartered in San Diego, California with offices around the world.
For more information, visit www.websense.com. Follow Websense on Twitter: www.twitter.com/websense. Join the discussion on Facebook: www.facebook.com/websense.
About the Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn.
Contact:
Patricia Hogan
Websense, Inc.
(858) 320-9393
[email protected]
SOURCE Websense, Inc.
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