Windward Launches Detention & Demurrage Automation Solution, Eliminating Cost Uncertainty and Unlocking Cash Flow for Freight Forwarders & Supply Chain Operators

Windward's AI-based solution will enable its customers to take back control of demurrage and detention charges, reduce reliance on carriers, improve customer service, and stop revenue leakage.

LONDON, Feb. 26, 2025 /PRNewswire/ -- Windward (LSE: WNWD), the leading Maritime AI™ company, today announced the launch of its AI-Powered Detention & Demurrage (D&D) automation solution, the first step in a mission to revolutionize global trade with Gen AI-powered automation. Designed to eliminate the persistent cost uncertainty plaguing freight forwarders, the D&D automation solution processes customer contracts at scale and calculates and communicates actual D&D costs in real time by accounting for all variables ranging from tariff extraction to shipment mapping and contract details. 

Detention and Demurrage (D&D) charges are a critical problem in the industry and are among the most persistent and costly challenges in freight forwarding and supply chains. Forwarders operate in a chaotic, high-volume environment with fragmented ecosystems and contracts that differ by carrier, port, cargo type, currency, and customer terms with D&D charges ranging from $75 to $300 per container per day.

Windward's D&D Automation solution gives back control to the freight forwarders and eliminates these inefficiencies by providing a real-time, automated approach to detention and demurrage management. The platform takes into account customer-specific tariffs, account port-specific terms, free days, holidays, and working hours. By processing customers' unstructured data (e.g., tariffs, contracts) at scale, Windward enables the shift of these processes to AI-driven automation, accelerating invoicing cycles for freight forwarders and reducing the billing time from over 30 days to under a minute.

"Demurrage and detention have traditionally been a complex process that has required a lot of human resources to manage and coordinate for both customers and us as forwarders. At Rhenus Logistics, we are always on the lookout for innovative technologies. By integrating Windward automation into our Detention and Demurrage processes, we now have a substantially more efficient procedure. This not only increases the speed but also enhances the efficiency of the detention and demurrage calculations performed by our operations teams today," said Alberto Martinez, VP Global Ocean Freight at Rhenus Logistics.

The solution also enhances financial control, enabling companies to verify carrier invoices instantly, detect discrepancies, and proactively prevent overcharges. By automating and eliminating challenging manual workflows including the frustrating process of reconciliation, Windward empowers teams to optimize costs, strengthen customer trust, and maintain financial agility.

At the core of the solution are Windward's proprietary AI & Gen AI Models, which take unstructured data in any format including complex carrier and customer tariffs, along with Windward's existing data repository to ensure comprehensive and accurate data integration. This AI foundation not only powers real-time shipment tracking and accurate D&D cost calculations but also lays the groundwork for broader automation across global trade workflows. MAI Expert™, Windward's virtual subject matter expert, provides detailed cost breakdowns, explanations, and exception alerts, offering full visibility into every charge and a scalable, user-friendly way to communicate these charges to customers and stakeholders.

"Detention and Demurrage charges are by far one of the biggest pains our customers talk about. It is a financial drain in the freight industry, creating unnecessary operational friction," said Ami Daniel, CEO and Co-founder of Windward. "With D&D Automation, we're taking our AI technology to the next level and providing our customers with the control over the financial operations they need for business growth. This launch is just the first step, as we plan to introduce document management and automation into a wide range of workflows that plague the industry and make our customers grow their businesses even faster."

About Windward

Windward (LSE: WNWD), is the leading Maritime AI™ company, providing an all-in-one platform to accelerate global trade. Windward's AI-powered decision support and exception management platform, enhanced with Generative AI, offers a 360° view of the maritime ecosystem and enables stakeholders to make real time, predictive intelligence-driven decisions to achieve business and operational readiness.

By integrating advanced AI and Generative AI capabilities, Windward delivers deeper insights, automated risk analysis, and enhanced maritime intelligence and context. Windward's Maritime AI™ supports companies across industries. The company's clients range from energy supermajors, shipowners, mining companies, freight forwarders, and port authorities, to banks, insurers, and governmental organizations.

For more information visit: https://windward.ai/.

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SOURCE Windward