COLUMBUS, Ohio, April 15, 2014 /PRNewswire/ -- Uptivity (formerly CallCopy) today marks its 10th year as a leading provider of workforce optimization (WFO) solutions, but the company isn't resting on its laurels. In an increasingly service-focused economy, Uptivity, which delivers solutions that enable contact centers to improve performance, continues to innovate – and receive widespread recognition for its solutions. This excellent execution, along with increasing demand for workforce optimization, has enabled the company to achieve 150% revenue growth from 2010-2013, an average annual growth rate of 37%.
"Uptivity delivers a unified solution that enables today's modern contact centers to measurably improve performance," said Jeff Canter, Uptivity co-founder and CEO. "We've used the experience we've gained in this industry over the past 10 years to give our customers a way to gain operational insights and continuously improve the quality of customer service."
The Uptivity Discover Suite provides a complete solution that includes call recording, coaching and training, regulatory compliance, desktop recording and analytics and, performance and quality management, speech analytics, surveys and workforce management capabilities. Among recent innovations, Uptivity launched a new gamification feature that enables managers to motivate agents with achievement games that reward high performance and align work effort with company goals.
"Contact centers need new solutions that inspire and motivate the next generation of agents," Canter noted. "Gamification turns customer service delivery into a fun achievements quest for contact center staff, introducing friendly competition and reinforcing teamwork. As with all of our solutions, the gamification feature is customizable so leaders can configure it to support their unique goals."
Thanks to such innovation, first-class customer service and creative solutions, Uptivity has captured attention throughout the industry and garnered numerous awards and accolades. The company was ranked first in Overall Vendor Satisfaction by the DMG Consulting Workforce Optimization Product and Market Report for four of the past six years. And Uptivity was recognized in the prestigious Gartner Magic Quadrant for its contact center workforce optimization solution.
Uptivity's rapid growth has attracted wide notice: Inc. Magazine included Uptivity in its Inc. 500/5000 rankings from 2011-2013. Columbus Business First recognized the company with a Fast 50 Award as a fast-growing, privately-held company in each of the past five years. Ventana Research named Uptivity a Hot Vendor in 2012, the same year Lead411 selected the company as one of the Hottest Companies in the Midwest.
Uptivity took TMC's Communications Solutions Product of the Year Award for five straight years and was recognized as a Columbus Business First Best Place to Work each year from 2008-2013. Uptivity executives are thought leaders in the WFO space, quoted by The Washington Post, Forbes and Wired.
"We're proud of the impact we've made over the past ten years," said Canter. "Our team has grown, and we've built the best workforce optimization suite in the industry. Most importantly, we've helped many customers maximize contact center performance and customer satisfaction. At Uptivity, that's the best award we can ever receive."
What boosts the bottom line for any company with a contact center? How about getting the best that every agent can deliver and constantly optimizing contact center management and performance for a better understanding of the customer? Only Uptivity gives you the tools you need to continuously improve every aspect of each step of every agent's life cycle and enhance customer satisfaction. You get exactly what you need thanks to a modern, integrated, and easy-to-use suite of tools designed for the comprehensive management of contact centers. For more information, visit us on the Web at www.uptivity.com.