LOS ANGELES, May 15, 2015 /PRNewswire/ -- Between waiting on hold and having to repeat information, many customers regularly walk away from customer services calls with less than pleasant experience.
Virtual Hold Technology understands these aggravations and offers a solution that allows large companies to better manage the customer care service. The software offers customers options, such as waiting on hold if a representative will be with them shortly or requesting a callback if the wait will be longer. Customers also have the ability to schedule a particular time to receive a callback so that they can speak with the company at a time that is most convenient for them.
According to Vice President JL Haber of Worldwide Business with kathy ireland®, "Companies must value the customer experience if they want to remain competitive in the marketplace. Virtual Hold Technology offers companies a solution that allows them to better serve their customers. When we heard how their technology can help businesses and customers alike, we invited them on the show to provide our viewers with their insights."
The Virtual Hold technology helps companies themselves save on telecom costs, but also allows them to create a more positive customer experience. By using the software, businesses could demonstrate that they do care about their customers. The customer experience is important for building a positive brand reputation and brand loyalty. This will then help them bring in new customers as well as keep existing customers, improving the bottom line.
Tune in Sunday, May 17, 2015 to see Virtual Hold Technology's interview on Fox Business Network at 5:30pm EDT and on Bloomberg International at 8:30am CET, 3:00pm HKT, and 10:00am CDT.
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