WPS Awards Contract to Unify for Communications Solution to Enhance Member Services
OpenScape platform provides scalability and unified communications solutions along with contact center systems to provide advanced collaboration capabilities for 3,200 users
BOCA RATON, Fla., July 22, 2015 /PRNewswire/ -- Unify, a global leading communications software and services firm, today announced that WPS Health Solutions has selected OpenScape Voice and unified communications to support its 3,200 users across 12 locations.
Following a six-month evaluation process, WPS selected OpenScape for its carrier-class reliability, integration, flexibility, scalability, low total cost of ownership and advanced collaboration capabilities.
WPS prides itself on its Midwestern values and providing affordable health plans and superior service to its health insurance members and government contract customers. WPS is poised to continue building upon its solid foundation to meet tomorrow's health benefits needs.
"We are proud that WPS selected Unify for its communication and collaboration needs," said Dan Papes, Executive Vice President, Americas, for Unify. "We worked closely with WPS executives to understand their requirements and the challenges they face within the health care industry, and developed a solution that effectively addresses those needs."
Genesys Contact Center will also be used by about 1,000 customer service agents to enhance the experience of both clients and clinicians.
With OpenScape, WPS is able to consolidate its operations into a single, highly scalable and reliable solution, resulting in significant cost savings. Unify will deploy a single platform offering communications features such as Voice over Internet Protocol (VoIP) phones and desktop integration with soft phones, contact center systems, and collaboration tools including audio, web conferencing, instant messaging, presence and one-number service.
About Unify
Unify is one of the world's leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security.
About WPS
WPS Health Solutions is a nationally regarded government contractor and Wisconsin's leading not-for-profit health insurer. The WPS Health Insurance division offers affordable individual health insurance, family health insurance, high-deductible health insurance, and short-term health plans, as well as flexible and affordable group plans and cost-effective benefit plan administration for businesses. The WPS Government Health Administrators division administers Part A and B Medicare benefits for millions of seniors in multiple states, and the WPS Military and Veterans Health division serves millions more members who are active in the U.S. military, veterans and their families. In 2015, the international Ethisphere® Institute named WPS one of the World's Most Ethical Companies® for the sixth straight year. For more information about WPS, visit www.wpsic.com.
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SOURCE Unify GmbH Co & KG
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