REDWOOD CITY, Calif., April 14, 2015 /PRNewswire/ -- Xtime, the premier customer retention solution for automotive manufacturers and dealerships, is now the exclusive online service scheduling provider for Hyundai Auto Canada. By integrating Xtime's solution, Hyundai dealerships in Canada will be able to deliver a modern service retail experience that exceeds consumers' expectations, ultimately helping dealers attract and retain service customers.
"Hyundai has a long history of adopting the latest technology and bringing it to consumers, and this is an extension of that commitment," said Annie Deslauriers, Director of Customer Services at Hyundai Auto Canada Corp. "By offering our customers the ability to schedule their vehicle service online, on their own time, Hyundai dealers are standing-out from the competition with this modern premium approach. Xtime's system is a proven resource that simultaneously boosts dealer business and customer satisfaction."
The Modern Service Retail Experience
With Xtime's Scheduling 7 powering the Hyundai Car Care Scheduling platform, consumers get modern and seamless service scheduling experience. Owners will now have the ability to schedule appointments from any desktop or mobile phone, giving them instant insight into service availability. They can also select appointments based on preferred service advisor, sync appointments to their personal calendars and receive SMS and email reminders. This anytime, anywhere access enhances the ownership experience by catering to consumers' mobile habits and providing a new level of accessibility.
Complementing the consumer experience, Scheduling 7's dealership interface enables quick access to vehicle and customer history, enabling anyone in the service department to effortlessly manage customer requests and book service orders. The service department will also benefit from consistent and accurate factory menus, dealer recommendations, repair history and repair order status.
Ultimately, utilizing Xtime's advanced technology and tools enables dealers to better care for owners throughout the vehicle ownership lifecycle and gives dealers an advantage over aftermarket stores, leading to increased revenue and more service customers. Worldwide, Xtime has helped dealers realize:
- 9.6 percent increase in service retention
- 6 new customers per month through online scheduling channels
- 7 percent higher show rate
- 40 percent online conversion rate
"A great service experience doubles repurchase loyalty, and the key to improving the ownership experience is Xtime," said Xtime President Neal East. "Xtime's goal is to help dealers build more value and convenience at every customer touch point while retaining trust between the dealership and car owners. We're thrilled that Hyundai Canada embraces these tenets and have chosen Xtime as its technology partner."
Enhanced Customer Engagement Through Integrated Capabilities
When a dealer service department provides an integrated experience focused on consumer ease and flexibility, the vehicle owner is more likely to return for service. Hyundai dealerships can further utilize Xtime to retain customers through:
- DMS Integration: Xtime offers certified, bi-directional integration with dealer management systems (DMS) from CDK Global, Reynolds & Reynolds, Serti and more. Appointments booked through Xtime's platform will appear in the DMS, keeping customer records updated at all times.
- Digital Service Menus: Online and easy-to-read menus provide manufacturer-recommended and dealer-preferred maintenance schedules based on vehicle identification number (VIN), allowing customers to be more confident in dealer service departments through increased transparency.
- Recall Integration: Consumers, dealership staff and call center agents can add VIN-associated open service campaigns to the appointment scheduling process.
To learn more about how Xtime helps dealers deliver superior customer experiences, dealers should contact Xtime at (877) 984-6377 or [email protected].
About Hyundai Auto Canada
Hyundai Auto Canada, established in 1983 and headquartered in Markham, Ontario, is a subsidiary of Hyundai Motor Company of Korea. Hyundai vehicles are distributed throughout Canada by Hyundai Auto Canada and are sold and serviced through more than 210 dealerships nationwide. Hyundai is also the first to offer its zero-emissions Tucson Fuel Cell Electric Vehicle to Canadian customers. More information about Hyundai and its vehicles can be found at www.HyundaiCanada.com.
Xtime® delivers retention solutions for the retail automotive industry. Addressing the customer's needs around value, convenience and trust, the Xtime Retention System integrates all customer touch points into a unified system for both consumers and service personnel, resulting in increased service retention for OEMs and their dealerships.
Headquartered in Silicon Valley, Xtime is wholly owned by Cox Automotive™, which also owns AutoTrader.com®, Kelley Blue Book (KBB.com®), Manheim Auctions, as well as companies that provide a full suite of software tools that help dealers and manufacturers manage their inventory and advertising online: vAuto®, HomeNet Automotive®, VinSolutions®, AIS Rebates™, Genius Labs® and Haystak™. Cox Automotive is a subsidiary of Cox Enterprises. For more information, please visit http://www.xtime.com.