FOOTHILL RANCH, Calif., Oct. 28, 2015 /PRNewswire/ -- Ytel adds LeadBeam to the family of built-in apps for X5 Cloud Contact Center. Designed to increase efficiency across the lead generation industry, LeadBeam optimizes the lead process and allows businesses to maximize revenue opportunities by removing the manual operations of lead fulfilment.
"Since adopting LeadBeam, we have tripled the number of leads delivered with the same number of agents," said Jim Creamer, CEO of SwiftLoan. "The transition was instant and consistent."
LeadBeam allows lead sellers to use one platform to manage, track, and distribute leads from creation to fulfilment. The main dashboard provides admins customizable views to track key performance indicators specific to their own business. Advanced reporting closes the loop for lead sellers, by providing real-time and historical insight into agent and campaign performance, lead buyer statistics, lead lifecycle, and real-time notifications via email or SMS.
For lead buyers, LeadBeam provides an online portal where they can login and view the status of open orders, request lead returns, export lead data, and request new orders. LeadBeam also integrates with nearly every CRM, allowing for increased efficiency of leads delivered.
"We took a process that at times can become very complex and unreliable and created an automated solution that can increase efficiency for every lead seller in the market," said Brian Keep, VP Operations at Ytel.
To learn more about Ytel, visit ytel.com.
Ytel® is a preeminent software company, specializing in cloud-based communications solutions that service businesses worldwide. Its SaaS-based offerings include Cloud Contact Center® and message360°®. These services provide businesses cost effective solutions that power modern communications through phone, email, text message, and direct mail. Ytel supports over 30 million outbound and inbound interactions daily, on a company owned network, increasing revenue and maximizing efficiency for customers.
SOURCE Ytel, Inc.