Zocdoc Launches Patient Choice Program to Highlight Providers Delivering a Superior Patient Experience

Zocdoc's new Patient Choice program is designed to enhance patient confidence by highlighting the great experiences patients prefer and the providers who deliver them

NEW YORK, July 29, 2025 /PRNewswire/ -- Zocdoc, the leading healthcare marketplace, today announced the launch of its Patient Choice program, a new initiative designed to spotlight providers in Zocdoc search results who consistently deliver outstanding patient experiences. Patients turn to Zocdoc to help them research and independently select providers who are the right fit for their needs; the new Patient Choice program gives them clear signals of quality valued by other patients. This mark of excellence draws from a proven best practice used by leading marketplaces across other industries.

To earn—and keep—the Patient Choice badge, providers must meet criteria that reflect what matters most to patients: high ratings, low cancellation rates, and accuracy of their appointment availability (via calendar integration). The Patient Choice badge appears both on providers' profiles and when they are listed in Zocdoc marketplace search results, helping patients quickly identify providers others recommend and trust.

"Finding the right doctor is one of the most important decisions a patient makes, and yet it is often one of the hardest," said Oliver Kharraz, Zocdoc founder & CEO. "Our new Patient Choice program makes their search easier by highlighting providers who consistently deliver experiences that patients value. It gives them more confidence in their choices and gives stellar providers the recognition they deserve."

A New Advantage for Providers

In addition to the new Patient Choice badge, the company is introducing more tools that help healthcare organizations streamline workflows, reduce cancellations, and gain clearer performance insights:

• Redesigned Calendar: A more intuitive interface lets staff view availability and appointment details—like insurance and intake forms—at a glance.
• Improved Insurance Tools: Updated insurance settings and enhanced insurance plan matching to simplify operations for both practices and patients.
• Smarter Booking Settings: Customize lead times and filter bookings by patient age to reduce cancellations and simplify workflows.
• Custom Access Permissions: Tailor access by role or location, ensuring each team member gets the visibility they need.
• Enhanced Performance Dashboard: Track booking trends across sources, compare historical data, and coming soon, see organization-wide performance in one view.

These updates reflect Zocdoc's dual commitment to making it easier for providers to succeed on Zocdoc while delivering a seamless experience to patients. To learn more about the new Patient Choice program, providers can visit their Zocdoc dashboard or the Help Center.

About Zocdoc
Zocdoc is the leading healthcare marketplace that aims to help every patient find and book every type of care. Each month, millions of patients visit Zocdoc.com or use the Zocdoc app to find quality, in-network doctors, see their real-time availability, and instantly book appointments for in-person or virtual care. Zocdoc doesn't just make healthcare easier, it also accelerates patients' access to care with the typical appointment happening within 24 to 72 hours of booking.

While Zocdoc's mission is to give power to the patient, the company supports healthcare providers, too. Doctors across every state, specialty and segment —  from solo practitioners to large hospitals and health systems — rely on Zocdoc to grow their practice, at every stage. With Zocdoc, they can reach new patients where they're seeking care, save staff time with tools that integrate into their practice software, and delight their patients through great experiences that keep them coming back. Overall, Zocdoc delivers the seamless, modern healthcare experience patients deserve.

SOURCE Zocdoc Inc.