News from American Customer Satisfaction Index A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Nov 14, 2017, 08:01 ET ACSI: Digital Banking Lifts Customer Satisfaction to New High

New data released today show customer satisfaction with banks is at an all-time high. The American Customer Satisfaction Index (ACSI®) Finance and...


Oct 24, 2017, 08:01 ET ACSI: Lower Customer Satisfaction with Processed Food Reflects Changing Tastes

Customer satisfaction with packaged food is down 2.4 percent to a score of 81 on a 100-point scale, according to the American Customer Satisfaction...


Sep 26, 2017, 08:00 ET ACSI: PC Customer Satisfaction Hit by High Prices and Lack of Innovation

Customer satisfaction with personal computers resumes its decline, reflecting weak demand for tablets, laptops and desktops. The American Customer...


Aug 29, 2017, 08:01 ET ACSI: American Car Buyers Less Satisfied

Customer satisfaction with automobiles falls as domestic brands lose ground, according to the latest results of the American Customer Satisfaction...


Jul 25, 2017, 08:01 ET ACSI: Customer Satisfaction Rises for Twitter, Falls for Internet News and Search Engines

Customer satisfaction with e-business is down 0.8 percent to 74.3 on a 100-point scale, according to the latest results of the American...


Jun 20, 2017, 08:01 ET ACSI: Sit-Down Restaurants Lose to Fast Food in Customer Satisfaction

Customer satisfaction with full-service restaurants is down 3.7 percent to a score of 78 (100-point scale) in a new report from the American...


Jun 06, 2017, 08:00 ET ACSI: Customer Satisfaction Advances Again, But Growth Slows

Overall U. S. customer satisfaction is up for the fifth consecutive quarter, according to the American Customer Satisfaction Index (ACSI). The...


May 23, 2017, 08:00 ET ACSI: Wireless Competition Boosts Customer Satisfaction While Pay TV Fades

Customer satisfaction with subscription television is down 1.5 percent to 64, tied with internet service providers for last place among 43...


Apr 25, 2017, 08:01 ET ACSI: Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction

Passenger satisfaction is up compared to a year ago, but airlines remain in the bottom third of industries tracked by the American Customer...


Mar 21, 2017, 08:00 ET ACSI: Low Energy Prices Heighten Customer Satisfaction With Utilities

Gas and electric service recovers after three years of declining customer satisfaction, according to the American Customer Satisfaction Index...


Feb 28, 2017, 08:01 ET ACSI: Retailers Improve Customer Satisfaction Amid Store Closings

Retailers reverse course after two years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Retail...


Nov 21, 2016, 08:00 ET ACSI Report: Good News for Economy as Rebound in Customer Satisfaction Accelerates

Following two straight years of decline, the American Customer Satisfaction Index (ACSI) improves for the third consecutive quarter. The rebound...


Nov 15, 2016, 08:00 ET ACSI: Customer Satisfaction with Banks, Insurance Rebounds

Customer satisfaction with banks is up, according to the American Customer Satisfaction Index (ACSI). The report released today covers the Finance...


Nov 04, 2016, 12:28 ET Final ACSI Popular Vote Prediction: Clinton 48%, Trump 41%

In the final week before Election Day, the American Customer Satisfaction Index prediction is almost the same as it was in early August: Hillary...


Oct 28, 2016, 11:55 ET ACSI Poll: Clinton Leads Trump by 11 Points with 50 Percent Voter Share

With less than two weeks to go before Election Day, Democrat Hillary Clinton maintains a double-digit lead in voter share over Republican Donald...


Oct 25, 2016, 09:00 ET ACSI: Increasing Customer Satisfaction with Daily Purchases

Customer satisfaction with nondurable goods that include many household products is rising, according to new data from the American Customer...


Oct 24, 2016, 07:59 ET ACSI Poll: Clinton Voter-Share Lead Widens to 15 Points Over Trump

Democrat Hillary Clinton extends her voter-share lead over Republican Donald Trump to 15 points in the latest presidential election survey from the...


Oct 14, 2016, 11:31 ET ACSI Poll: Clinton Lead Grows to 14 Points Following Second Debate and Trump Tape

Hillary Clinton expands her lead over Donald Trump to 14 points in the latest voter share survey from the American Customer Satisfaction Index. The...


Oct 06, 2016, 08:01 ET Clinton Lead Widens over Trump as Voter Satisfaction Declines for Both Candidates, According to ACSI Poll

Hillary Clinton gains in voter share, while Donald Trump stagnates in the week following the first presidential debate, according to new research...


Sep 29, 2016, 08:00 ET Voter Share Unchanged in the Week Before Debate, According to ACSI Presidential Election Survey

In a poll of 1,619 registered voters conducted by the American Customer Satisfaction Index, voter support remains stable in the week before the...


Sep 27, 2016, 08:01 ET ACSI: Customer Satisfaction With PCs Rebounds as Tablets Improve

 Customer satisfaction with personal computers halts a three-year slide, according to new data from the American Customer Satisfaction Index...


Sep 22, 2016, 08:01 ET Clinton Widens Lead Over Trump in Voter Satisfaction in ACSI Presidential Election Survey

Democrat Hillary Clinton widens her lead in voter satisfaction over Republican Donald Trump, according to new poll data from the American Customer...


Sep 15, 2016, 08:00 ET Clinton Leads Trump in Voter Satisfaction, According to ACSI

 A new national survey of registered voters conducted by the American Customer Satisfaction Index, which uses customer satisfaction as a...


Aug 23, 2016, 08:01 ET ACSI: Car Buyer Satisfaction Rises as Mass-Market Autos Challenge Luxury Brands

 Car buyer satisfaction rebounds as domestic and mass-market brands improve, according to new data from the American Customer Satisfaction...


Jul 26, 2016, 08:01 ET ACSI: Customer Satisfaction for E-Business Rises Despite Social Media Falloff

 Customer satisfaction with e-business increases despite big drops for social media superstars Facebook and Twitter, according to new data from...