News from american customer satisfaction index A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Jul 24, 2018, 07:01 ET Data Privacy, Ads Drive Customer Dissatisfaction in Social Media, ACSI Data Show

Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction...


Jul 12, 2018, 09:01 ET Customer Satisfaction Stagnates in Ominous Sign for Economy, ACSI Data Show

Customer satisfaction remains unchanged for the fourth consecutive quarter in a less-than-encouraging sign for the economy. The American Customer...


Jun 26, 2018, 09:00 ET New Menus, Technology Fuel Rise in Restaurant Customer Satisfaction, ACSI Data Show

Both full-service and fast food restaurants are revamping their menus and rolling out more mobile ordering options, to the delight of diners....


May 22, 2018, 08:01 ET Video Streaming Dominates Subscription TV in Customer Satisfaction, ACSI Data Show

Customer satisfaction with video streaming services far eclipses that of subscription TV service, according to the American Customer Satisfaction...


Apr 24, 2018, 08:01 ET Southwest, Alaska Airlines, JetBlue Lead Airlines in Customer Satisfaction, ACSI Data Show

After a year of customer service crises and rising ticket prices, customer satisfaction with airlines drops 2.7 percent year over year to a score of...


Mar 20, 2018, 08:01 ET Customer Satisfaction with Utilities Inches Up in Competitive Energy Landscape, ACSI Data Show

Despite rapid advances in the energy industry throughout 2017, customer satisfaction with utilities grew at a crawl. Customer satisfaction with gas...


Mar 06, 2018, 08:01 ET Flat U.S. Customer Satisfaction Raises Questions About the Health of the Economy, ACSI Data Show

The economic growth needed to offset last year's GOP tax bill could be out of reach as customer satisfaction stalled toward the end of 2017. The...


Feb 27, 2018, 08:01 ET Publix vs. Trader Joe's, Costco vs. BJ's, Target vs. Walmart: ACSI Scores Show Which Retailers Customers Prefer

Signs of the retail apocalypse have not been exaggerated, and the latest customer satisfaction scores show just how bleak it is for brick-and- mortar ...


Feb 13, 2018, 10:08 ET Soaring Stock Market Fueled Customer Satisfaction with Financial Advisors, ACSI Finds

Customer satisfaction with financial advisors stands at 81 on a 0 to 100 scale, according to the American Customer Satisfaction Index (ACSI®)...


Jan 30, 2018, 08:01 ET ACSI: Citizen Satisfaction Improves for Federal Government - Except With Republicans

Citizen satisfaction with the federal government is up 2.5 percent to 69.7 on a 0 to 100 scale, according to the American Customer Satisfaction Index ...


Dec 12, 2017, 07:01 ET ACSI: U.S. Customer Satisfaction Stabilizes After Volatile Start to the Year

The national level of customer satisfaction stabilizes in the third quarter, according to the American Customer Satisfaction Index (ACSI®). Overall U....


Nov 14, 2017, 07:01 ET ACSI: Digital Banking Lifts Customer Satisfaction to New High

New data released today show customer satisfaction with banks is at an all-time high. The American Customer Satisfaction Index (ACSI®) Finance and...


Oct 24, 2017, 08:01 ET ACSI: Lower Customer Satisfaction with Processed Food Reflects Changing Tastes

Customer satisfaction with packaged food is down 2.4 percent to a score of 81 on a 100-point scale, according to the American Customer Satisfaction...


Sep 26, 2017, 08:00 ET ACSI: PC Customer Satisfaction Hit by High Prices and Lack of Innovation

Customer satisfaction with personal computers resumes its decline, reflecting weak demand for tablets, laptops and desktops. The American Customer...


Aug 29, 2017, 08:01 ET ACSI: American Car Buyers Less Satisfied

Customer satisfaction with automobiles falls as domestic brands lose ground, according to the latest results of the American Customer Satisfaction...


Jul 25, 2017, 08:01 ET ACSI: Customer Satisfaction Rises for Twitter, Falls for Internet News and Search Engines

Customer satisfaction with e-business is down 0.8 percent to 74.3 on a 100-point scale, according to the latest results of the American Customer...


Jun 20, 2017, 08:01 ET ACSI: Sit-Down Restaurants Lose to Fast Food in Customer Satisfaction

Customer satisfaction with full-service restaurants is down 3.7 percent to a score of 78 (100-point scale) in a new report from the American Customer ...


Jun 06, 2017, 08:00 ET ACSI: Customer Satisfaction Advances Again, But Growth Slows

Overall U. S. customer satisfaction is up for the fifth consecutive quarter, according to the American Customer Satisfaction Index (ACSI). The...


May 23, 2017, 08:00 ET ACSI: Wireless Competition Boosts Customer Satisfaction While Pay TV Fades

Customer satisfaction with subscription television is down 1.5 percent to 64, tied with internet service providers for last place among 43 industries ...


Apr 25, 2017, 08:01 ET ACSI: Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction

Passenger satisfaction is up compared to a year ago, but airlines remain in the bottom third of industries tracked by the American Customer...


Mar 21, 2017, 08:00 ET ACSI: Low Energy Prices Heighten Customer Satisfaction With Utilities

Gas and electric service recovers after three years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). ...


Feb 28, 2017, 07:01 ET ACSI: Retailers Improve Customer Satisfaction Amid Store Closings

Retailers reverse course after two years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Retail...


Nov 21, 2016, 08:00 ET ACSI Report: Good News for Economy as Rebound in Customer Satisfaction Accelerates

Following two straight years of decline, the American Customer Satisfaction Index (ACSI) improves for the third consecutive quarter. The rebound this ...


Nov 15, 2016, 08:00 ET ACSI: Customer Satisfaction with Banks, Insurance Rebounds

Customer satisfaction with banks is up, according to the American Customer Satisfaction Index (ACSI). The report released today covers the Finance...


Nov 04, 2016, 12:28 ET Final ACSI Popular Vote Prediction: Clinton 48%, Trump 41%

In the final week before Election Day, the American Customer Satisfaction Index prediction is almost the same as it was in early August: Hillary...