News from International Customer Management Institute (ICMI) A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Aug 15, 2017, 11:18 ET Eighty-Five Percent of Organizations Want Artificial Intelligence: New Research Report From ICMI and Oracle

Today the International Customer Management Institute (ICMI) and Oracle released a new research report, Next Generation Service: The Role of AI,...


Jul 27, 2017, 12:53 ET ICMI Announces New Case Study Offerings at Contact Center Demo this Fall

The International Customer Management Institute (ICMI), will host groundbreaking case studies at its 2017 ICMI Contact Center Demo. Many well-known...


Jul 11, 2017, 09:46 ET ICMI to Feature Seven New Tours at Contact Center Demo in Las Vegas

The International Customer Management Institute (ICMI) announces seven brand new Contact Center Tour offerings at its 2017 Contact Center Demo,...


May 23, 2017, 21:00 ET ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.

The International Customer Management Institute (ICMI) today announced recipients of the 13th annual Global Contact Center Awards. Sponsored by...


May 22, 2017, 12:21 ET ICMI & NICE partner for New Research Highlighting Workforce Management Trends and Downfalls

The International Customer Management Institute (ICMI) in partnership with NICE, today released the 2017 report, The State of Workforce Management....


May 15, 2017, 09:30 ET Leading Exhibitors to Showcase New Products and Services at ICMI Contact Center Expo & Conference 2017

The International Customer Management Institute (ICMI) today showcases more than 30 announcements coming from leading exhibitors at ICMI Contact...


Apr 20, 2017, 12:34 ET ICMI Expo Hall Highlighted by Dynamic Lineup of Educational and Networking Opportunities

The International Customer Management Institute (ICMI) will showcase a dynamic expo hall, featuring top exhibitors and exciting educational...


Mar 08, 2017, 09:30 ET Harley-Davidson Motor Company, Johnson & Johnson, Alarm Force, and Snap-On Tools to Attend ICMI Symposium Event

ICMI, the leading global provider of comprehensive resources for customer management professionals, is returning to Scottsdale, AZ next week for...


Mar 06, 2017, 11:00 ET ICMI Announces 2017 Global Contact Center Award Finalists

The International Customer Management Institute (ICMI) today announced the finalists of its annual Global Contact Center Awards. The ICMI Global...


Feb 14, 2017, 13:18 ET ICMI 2017 Contact Center Expo & Conference Offers New Leadership Programs

The International Customer Management Institute (ICMI), has enhanced its conference offerings by adding the new Executive Connections Package and...


Jan 25, 2017, 09:30 ET ICMI Contact Center Expo & Conference Enhances Offerings with the Addition of Innovative Programs, Workshops, Speakers & More

The International Customer Management Institute (ICMI), has added dozens of new features to the 2017 ICMI Contact Center Expo & Conference...


Jan 04, 2017, 09:00 ET ICMI Announces Program for 2017 Contact Center Expo & Conference in Orlando

The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for its...


Dec 06, 2016, 11:22 ET ICMI Now Accepting Submissions for 2017 Global Contact Center Awards

The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most...


Nov 16, 2016, 13:29 ET ICMI Selects Leading Customer Management Professionals to Deliver Keynote Presentations for 2017 Event

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for contact center professionals, is...


Oct 17, 2016, 09:00 ET ICMI's 2016 Contact Center Demo & Conference to House New Products, Services and Demonstrations from Leading Exhibitors

The International Customer Management Institute (ICMI) today showcases announcements from 20 of the companies exhibiting at the 2016 Contact Center...


Sep 08, 2016, 12:14 ET ICMI Announces New Track Offerings and Advisory Board Additions for 2017 Contact Center Expo & Conference

 The International Customer Management Institute (ICMI) today announced its new Contact Center Expo & Conference track listing as well as...


Aug 31, 2016, 09:00 ET ICMI Announces Engaging Case Study Offerings for Contact Center Demo & Conference this Fall

 The International Customer Management Institute (ICMI), today announced the case studies to be presented at the 2016 ICMI Contact Center Demo...


Jun 06, 2016, 14:00 ET ICMI Releases Keynotes & Initial Program Details for Dallas Contact Center Demo & Conference in October

The International Customer Management Institute (ICMI), an industry leader for more than 30 years, announces the return of the Contact Center Demo...


May 13, 2016, 12:00 ET Contact Center Professionals from Around the World Gathered to Share Industry Best Practices at the 2016 ICMI Expo & Conference

The International Customer Management Institute (ICMI) wrapped up its 2016 Contact Center Expo & Conference, which took place this week in Long...


May 12, 2016, 09:00 ET Winners Announced: 2016 ICMI Global Contact Center Awards

The International Customer Management Institute (ICMI) today announced recipients of the 12th annual Global Contact Center Awards. Both winners and...


May 02, 2016, 12:00 ET Exhibitors Make Announcements Prior to ICMI Contact Center Expo & Conference Taking Place Next Week

The International Customer Management Institute (ICMI) today previews announcements in anticipation of its Contact Center Expo & Conference...


Mar 10, 2016, 12:00 ET ICMI Selects More Than 60 Global Contact Center Award Finalists from Nearly 150 Entries

The International Customer Management Institute (ICMI) today announced the finalists of the Annual Global Contact Center Awards. The awards honor...


Feb 18, 2016, 12:00 ET ICMI Offers Case Studies to Inspire Attendees of the 2016 Contact Center Expo and Conference

 The International Customer Management Institute (ICMI), today announced the case studies to be presented at the 2016 ICMI Contact Center Expo...


Jan 06, 2016, 12:00 ET ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience

 The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for...


Nov 18, 2015, 11:00 ET ICMI Contact Center Expo & Conference Announces Initial Keynote Lineup for Spring Event

 The International Customer Management Institute (ICMI), today announced the initial keynote lineup for the return of its Contact Center Expo...