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News from J.D. Power A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

Latest

May 24, 2018, 08:00 ET Millennials are Better Prepared for Retirement than Their Parents, J.D. Power Finds

"Best prepared for retirement." That's not a superlative one might expect to describe Millennials,1 but according to the J.D. Power 2018 Group...


May 21, 2018, 13:42 ET Spring Rebound Helps Stronger Used Vehicle Pricing, J.D. Power Finds

In their May 2018 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services note the used vehicle market...


May 21, 2018, 13:39 ET Class 8 Used Commercial Truck Prices Stronger Than Expected, finds J.D. Power

In their most recent May 2018 Commercial Truck Guidelines Industry Update, analysts from J.D. Power Valuation Services found the volume of Class 8...


May 10, 2018, 08:00 ET Health Plan Customer Satisfaction Stabilizes in Midst of Massive Industry Shifts, J.D. Power Finds

Customer satisfaction among commercial health plan members is stable or improving across most areas of the country, but overall satisfaction scores...


May 09, 2018, 08:00 ET Water Utility Customers Cite Many More Quality Issues than EPA Reports Indicate, J.D. Power Finds

The Environmental Protection Agency's (EPA) Consumer Confidence Reports, which are produced by all community water utilities in the United States...


Apr 26, 2018, 11:44 ET March Used Vehicle Wholesale Performed Exceptionally Well, J.D. Power Finds

In their April 2018 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services found that wholesale prices of...


Apr 26, 2018, 09:00 ET Self-Directed Investors Crave More Personalized Guidance, Proactive Contact from Investment Firms, J.D. Power Finds

A significant number of self-directed investors seeking guidance from their firm are getting neither the frequency nor the quality of proactive...


Apr 26, 2018, 09:00 ET New Vehicle Sales Pace to Decline Again Despite Higher Discounts

The new vehicle retail sales pace in April is expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC...


Apr 26, 2018, 08:00 ET Auto Insurers Double Down on Ads and Digital Investment as Shopping Stagnates, J.D. Power Finds

There's never been a more competitive environment for auto insurers in the battle to win and retain business. According to the J.D. Power 2018 U.S....


Apr 26, 2018, 07:00 ET Retail Bank Customer Satisfaction Strained by Growth of Digital-Only Segment, J.D. Power Finds

Retail bank investments in technology are paying off in the form of substantial numbers of digital-only bank customers, but some of that growth may...


Apr 23, 2018, 08:00 ET J.D. Power Car Ratings Integrated into NADAguides.com to Create Unrivaled Car-Shopping Experience

J.D. Power consumer ratings, reviews and scores will now be available on NADAguides.com, the largest car-shopping site for vehicle pricing, deals...


Apr 11, 2018, 13:24 ET Monthly Class 8 Truck Auction Results Better than Expected, Finds J.D. Power

According to Commercial truck analysts at J.D. Power Valuation Services in their April 2018 Commercial Truck Guidelines Industry Update, the Class...


Mar 29, 2018, 14:48 ET Banks Must Get Serious about Technology to Capitalize on Potential Home Equity Boom, J.D. Power Finds

With the number of American consumers expected to take out a home equity line of credit (HELOC) projected to double to 10 million over the next...


Mar 29, 2018, 07:00 ET Millennial Investor Loyalty Hinges on Advisor Relationship, Not Technology, J.D. Power Finds

Millennials, the generation poised to inherit a significant portion of the estimated $30 trillion great wealth transfer, are the least loyal group...


Mar 28, 2018, 08:00 ET Price and Experience Key Reasons Customers Select Online Flower Retailers, J.D. Power Finds

Online flower retailer customer satisfaction continues to be contingent on competitiveness of pricing, and online store services and delivery of...


Mar 28, 2018, 06:00 ET New Vehicle Sales Pace in March to Post Gains for First Time in 2018

The new vehicle retail sales pace in March is expected to rise from year-ago levels, according to a forecast developed jointly by J.D. Power...


Mar 22, 2018, 08:00 ET Punctuality Key to Telecom In-Home Service Satisfaction, but Performance Gaps Persist, J.D. Power Finds

Long, imprecise service windows have been the bad joke of the telecommunications industry ever since Jim Carrey caricatured a crazy service...


Mar 22, 2018, 08:00 ET J.D. Power Honors 2017's Outstanding Automotive Manufacturers, Dealers at Automotive Summit Awards Luncheon

J.D. Power will present seven awards to five automotive manufacturers at a luncheon here today for their cumulative outstanding performances in...


Mar 21, 2018, 11:00 ET Dave Habiger Appointed President and CEO of J.D. Power

Dave Habiger today was named the new President and CEO of J.D. Power, the global leader in consumer data & analytics, effective immediately. In...


Mar 21, 2018, 08:00 ET Utilities Lag Other Industries in Digital Experience, but Standouts are Emerging, J.D. Power Finds

Utilities are among the lowest-performing industry groups when it comes to delivering distinct digital customer experiences, but some pioneers have...


Mar 21, 2018, 06:00 ET Automated Vehicle Fender Benders: Consumers Want Clarity on Liability

The continuing development of automated driving systems (ADS) will lead to the most substantive changes in the 130-year history of the automotive...


Mar 19, 2018, 09:00 ET Used Vehicle Wholesale Prices Drop 0.2 Percent, J.D. Power Finds

In their March 2018 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services note wholesale depreciation...


Mar 15, 2018, 13:00 ET Service Satisfaction Key to Increasing Brand Advocacy, J.D. Power Finds

Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to...


Mar 12, 2018, 15:31 ET Used Commercial Truck Market Stays the Course, finds J.D. Power

In their most recent monthly used commercial truck report, analysts from J.D. Power Valuation Services found the used commercial truck market...


Feb 27, 2018, 09:00 ET New Vehicle Retail Sales Pace to Fall in February but Transaction Prices to Hit Record Levels

The new vehicle retail sales pace in February is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and...