COLUMBUS, Ohio, April 15, 2013 /PRNewswire/ -- CallCopy, a leading provider of innovative call recording and contact center solutions, announced today it received the highest possible score in every satisfaction category surveyed in DMG Consulting LLC's (DMG) 2012-2013 Workforce Optimization Product and Market Report. DMG surveyed customers from 12 leading workforce optimization (WFO) vendors in order to gather data for its annual report. In addition to receiving the highest Overall Vendor Satisfaction rating, CallCopy received a perfect score in each of the 26 satisfaction categories.
"CallCopy swept top honors in this year's report, and continues to be an aggressive competitor in the contact center WFO market," said Donna Fluss, president of DMG Consulting. "CallCopy remains highly responsive to the functional, technical and service needs of their customers, as reflected in the perfect scores they received in all categories."
After tying for the highest Overall Vendor Satisfaction rating in the 2010-2011 edition of the Report, and receiving the highest overall satisfaction score in 2011-2012, CallCopy has still managed to find a way to improve its performance. CallCopy's perfect score in each of the measured categories shows the company's dedication to continuously serving its customers.
CallCopy was the top performer in the survey, cementing its place as a top contact center solution provider in today's marketplace. CallCopy's performance in this survey does not surprise the people who lead the company.
"We are both honored and proud to gain this recognition from DMG, a leader in contact center research and market analysis," said Jeff Canter, president and CEO of CallCopy. "Our philosophy is that customer satisfaction drives us to perform at a high level every day, and we strive to set the industry standard for quality of service. By incorporating customer feedback into our operations at every step, we are able to remain at the forefront of delivering new innovations to our customers and the market as a whole."
DMG's survey measured participants' satisfaction with their vendor's product across many components, including implementation, training, ongoing service and support, product innovation, responsiveness to product enhancement requests, ease of configuration/ use/ maintenance, ease of integration with third-party applications, security features and suite breadth of functionality.
To view the full results of the satisfaction survey, visit www.callcopy.com/dmg.
About DMG Consulting LLC
DMG Consulting LLC is an advisory and consulting firm specializing in contact centers, back office and real-time analytics. We are a strategic advisor to enterprises, vendors, and the financial community. Our mission is to help our clients build world-class contact centers and back offices by leveraging technology, process and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users' current and future needs.
DMG Consulting is the leading provider of industry research for many segments of the contact center market, including: Workforce Optimization (WFO, Quality Management/Liability Recording), Speech Analytics, Performance Management, Surveying/Voice of the Customer, Workforce Management, Desktop Analytics, Cloud-Based Contact Center Infrastructure, Interactive Voice Response Systems, Unified Communications and Outbound Dialing Solutions. For more information, visit www.dmgconsult.com.
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-class cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit www.callcopy.com.