NEW YORK, Aug. 10, 2023 /PRNewswire/ -- The chatbot market size is estimated to increase by USD 3,193.3 million from 2022 to 2027, with a CAGR of 29.59%, according to a recent market study by Technavio. This report also offers a 5-year historical (2017-2021) data projection of market size, segmentation, and region. Discover some insights on market size before buying the full report -Request a sample report
Qualitative and quantitative analysis of vendors has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize vendors as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize vendors as dominant, leading, strong, tentative, and weak. The Bargaining Power of Buyers & Suppliers and the Threat of New Entrants, Rivalry, and Substitutes have also been analyzed and rated between LOW-HIGH to provide a holistic view of market favorability.
Find Technavio's Exclusive Analysis of Price Sensitivity, Adoption Lifecycle, Customer Purchase Basket, Adoption Rates, and Purchase Criteria
- One of the core components of the customer landscape is price sensitivity, an analysis of which will help companies refine marketing strategies to gain a competitive advantage.
- Another key aspect is price sensitivity drivers (purchases are undifferentiated, the purchase is a key cost to buyers, and quality is not important), which range between LOW and HIGH.
- Furthermore, market adoption rates for all regions have been covered.
The chatbot market report also offers information on the criticality of inputs, R&D, CAPEX, technology, and products of 15 vendors listed Below -
247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Microsoft Corp., Oracle Corp., ServiceNow Inc., Zoom Video Communications Inc., Conversica Inc., Meta Platforms Inc., and OpenAI L.L.C.Download a Sample
Chatbot market - segmentation
The market is segmented by End-user (Retail, BFSI, Government, Travel and hospitality, and Others), Product (Solutions and Services), and Geography (North America, APAC, Europe, South America, and Middle East and Africa)
- The retail segment will be significant during the forecast period. Major companies like Amazon, Flipkart, Alibaba, and Snapdeal are among the top users in this segment. This is because the use of chatbots enables customers to get their queries related to payment methods for a particular product quickly and effectively. They also help retail enterprises establish and maintain service levels for email responses to sales inquiries and online customer transactions. Hence, such factors boost the retail segment of the chatbot market during the forecast period.
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Chatbot market - market dynamics
The several benefits associated with using chatbot solutions drive the market growth of the chatbot market. Chatbots are used to connect front-end interface to connect to various types of channels. The channels include websites, email, SMS, or messaging applications such as Facebook Messenger or Slack. 24/7 customer support, on-time responses, and a reduction in customer support costs are some of the major benefits of using chatbots. Hence, such factors drive the growth of the chatbot market during the forecast period.
The increasing adoption of chatbots in smartphones is an emerging chatbot market trend. With many end-users, such as the BFSI, retail, and travel sectors inclining towards m-commerce solutions, the market is estimated to grow rapidly. Furthermore, people use applications such as Messenger, gaming, and social media apps for use on mobile phones to interact, play, and browse information on mobile phones rather than on PCs. Hence, trends such as the increasing mobility of chatbots with use in smartphones is a major trends in the global chatbot market.
The lack of awareness and standardization challenges the chatbot market growth. Concerns raised over chatbot security, like privacy and security risks to the personal and sensitive data of customers, pose a threat to the growth of the global chatbot market. Since there are many sectors and countries that remain untapped in the market, these countries offer vast future opportunities for chatbot services. But tapping these markets can be challenging for companies. Hence, such challenges impede the growth of the chatbot market during the forecast period.
Chatbot market - Regional analysis
The market is segmented by region North America, APAC, Europe, South America, and Middle East and Africa. An analysis of key leading countries has been included.
- North America will contribute 37% to the growth of the global market during the forecast period. Since many shoppers in the region are shifting to online shopping, e-commerce companies require solutions to handle customer queries and provide efficient customer services. The growing participation of online shoppers in live chats also drives regional market growth. Hence, such factors have led to the growth of the chatbot market in North America.
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What are the key data covered in this chatbot market report?
- CAGR of the market during the forecast period
- Detailed information on factors that will drive the growth of the chatbot market between 2023 and 2027
- Precise estimation of the size of the chatbot market and its contribution to the market with a focus on the parent market
- Accurate predictions about upcoming trends and changes in consumer behavior
- Growth of the chatbot market across North America, APAC, Europe, South America, and Middle East and Africa
- A thorough analysis of the market's competitive landscape and detailed information about vendors
- Comprehensive analysis of factors that will challenge the growth of chatbot market vendors
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Chatbot market scope |
|
Report Coverage |
Details |
Base year |
2022 |
Historic period |
2017-2021 |
Forecast period |
2023-2027 |
Growth momentum & CAGR |
Accelerate at a CAGR of 29.59% |
Market growth 2023-2027 |
USD 3,193.3 million |
Market structure |
Fragmented |
YoY growth 2022-2023 (%) |
26.49 |
Regional analysis |
North America, APAC, Europe, South America, and Middle East and Africa |
Performing market contribution |
North America at 37% |
Key countries |
US, China, Japan, UK, and Germany |
Competitive landscape |
Leading Vendors, Market Positioning of Vendors, Competitive Strategies, and Industry Risks |
Key companies profiled |
247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Microsoft Corp., Oracle Corp., ServiceNow Inc., Zoom Video Communications Inc., Conversica Inc., Meta Platforms Inc., and OpenAI L.L.C. |
Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period. |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
Table of Contents
1 Executive Summary
- 1.1 Market overview
- Exhibit 01: Executive Summary – Chart on Market Overview
- Exhibit 02: Executive Summary – Data Table on Market Overview
- Exhibit 03: Executive Summary – Chart on Global Market Characteristics
- Exhibit 04: Executive Summary – Chart on Market by Geography
- Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
- Exhibit 06: Executive Summary – Chart on Market Segmentation by Product
- Exhibit 07: Executive Summary – Chart on Incremental Growth
- Exhibit 08: Executive Summary – Data Table on Incremental Growth
- Exhibit 09: Executive Summary – Chart on Vendor Market Positioning
2 Market Landscape
- 2.1 Market ecosystem
- Exhibit 10: Parent market
- Exhibit 11: Market Characteristics
3 Market Sizing
- 3.1 Market definition
- Exhibit 12: Offerings of vendors included in the market definition
- 3.2 Market segment analysis
- Exhibit 13: Market segments
- 3.3 Market size 2022
- 3.4 Market outlook: Forecast for 2022-2027
- Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
- Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
- Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
- Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
4 Historic Market Size
- 4.1 Global chatbot market 2017 - 2021
- Exhibit 18: Historic Market Size – Data Table on global chatbot market 2017 - 2021 ($ million)
- 4.2 End User Segment Analysis 2017 - 2021
- Exhibit 19: Historic Market Size – End User Segment 2017 - 2021 ($ million)
- 4.3 Product Segment Analysis 2017 - 2021
- Exhibit 20: Historic Market Size – Product Segment 2017 - 2021 ($ million)
- 4.4 Geography Segment Analysis 2017 - 2021
- Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)
- 4.5 Country Segment Analysis 2017 - 2021
- Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)
5 Five Forces Analysis
- 5.1 Five forces summary
- Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
- 5.2 Bargaining power of buyers
- Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
- 5.3 Bargaining power of suppliers
- Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
- 5.4 Threat of new entrants
- Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
- 5.5 Threat of substitutes
- Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
- 5.6 Threat of rivalry
- Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
- 5.7 Market condition
- Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
6 Market Segmentation by End-user
- 6.1 Market segments
- Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
- Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
- 6.2 Comparison by End-user
- Exhibit 32: Chart on Comparison by End-user
- Exhibit 33: Data Table on Comparison by End-user
- 6.3 Retail - Market size and forecast 2022-2027
- Exhibit 34: Chart on Retail - Market size and forecast 2022-2027 ($ million)
- Exhibit 35: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
- Exhibit 36: Chart on Retail - Year-over-year growth 2022-2027 (%)
- Exhibit 37: Data Table on Retail - Year-over-year growth 2022-2027 (%)
- 6.4 BFSI - Market size and forecast 2022-2027
- Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
- Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
- Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
- Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
- 6.5 Government - Market size and forecast 2022-2027
- Exhibit 42: Chart on Government - Market size and forecast 2022-2027 ($ million)
- Exhibit 43: Data Table on Government - Market size and forecast 2022-2027 ($ million)
- Exhibit 44: Chart on Government - Year-over-year growth 2022-2027 (%)
- Exhibit 45: Data Table on Government - Year-over-year growth 2022-2027 (%)
- 6.6 Travel and hospitality - Market size and forecast 2022-2027
- Exhibit 46: Chart on Travel and hospitality - Market size and forecast 2022-2027 ($ million)
- Exhibit 47: Data Table on Travel and hospitality - Market size and forecast 2022-2027 ($ million)
- Exhibit 48: Chart on Travel and hospitality - Year-over-year growth 2022-2027 (%)
- Exhibit 49: Data Table on Travel and hospitality - Year-over-year growth 2022-2027 (%)
- 6.7 Others - Market size and forecast 2022-2027
- Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
- Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
- Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
- Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
- 6.8 Market opportunity by End-user
- Exhibit 54: Market opportunity by End-user ($ million)
- Exhibit 55: Data Table on Market opportunity by End-user ($ million)
7 Market Segmentation by Product
- 7.1 Market segments
- Exhibit 56: Chart on Product - Market share 2022-2027 (%)
- Exhibit 57: Data Table on Product - Market share 2022-2027 (%)
- 7.2 Comparison by Product
- Exhibit 58: Chart on Comparison by Product
- Exhibit 59: Data Table on Comparison by Product
- 7.3 Solutions - Market size and forecast 2022-2027
- Exhibit 60: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
- Exhibit 61: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
- Exhibit 62: Chart on Solutions - Year-over-year growth 2022-2027 (%)
- Exhibit 63: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
- 7.4 Services - Market size and forecast 2022-2027
- Exhibit 64: Chart on Services - Market size and forecast 2022-2027 ($ million)
- Exhibit 65: Data Table on Services - Market size and forecast 2022-2027 ($ million)
- Exhibit 66: Chart on Services - Year-over-year growth 2022-2027 (%)
- Exhibit 67: Data Table on Services - Year-over-year growth 2022-2027 (%)
- 7.5 Market opportunity by Product
- Exhibit 68: Market opportunity by Product ($ million)
- Exhibit 69: Data Table on Market opportunity by Product ($ million)
8 Customer Landscape
- 8.1 Customer landscape overview
- Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
- 9.1 Geographic segmentation
- Exhibit 71: Chart on Market share by geography 2022-2027 (%)
- Exhibit 72: Data Table on Market share by geography 2022-2027 (%)
- 9.2 Geographic comparison
- Exhibit 73: Chart on Geographic comparison
- Exhibit 74: Data Table on Geographic comparison
- 9.3 North America - Market size and forecast 2022-2027
- Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ million)
- Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ million)
- Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
- Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
- 9.4 APAC - Market size and forecast 2022-2027
- Exhibit 79: Chart on APAC - Market size and forecast 2022-2027 ($ million)
- Exhibit 80: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
- Exhibit 81: Chart on APAC - Year-over-year growth 2022-2027 (%)
- Exhibit 82: Data Table on APAC - Year-over-year growth 2022-2027 (%)
- 9.5 Europe - Market size and forecast 2022-2027
- Exhibit 83: Chart on Europe - Market size and forecast 2022-2027 ($ million)
- Exhibit 84: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
- Exhibit 85: Chart on Europe - Year-over-year growth 2022-2027 (%)
- Exhibit 86: Data Table on Europe - Year-over-year growth 2022-2027 (%)
- 9.6 South America - Market size and forecast 2022-2027
- Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ million)
- Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ million)
- Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
- Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
- 9.7 Middle East and Africa - Market size and forecast 2022-2027
- Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
- Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
- Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
- Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
- 9.8 US - Market size and forecast 2022-2027
- Exhibit 95: Chart on US - Market size and forecast 2022-2027 ($ million)
- Exhibit 96: Data Table on US - Market size and forecast 2022-2027 ($ million)
- Exhibit 97: Chart on US - Year-over-year growth 2022-2027 (%)
- Exhibit 98: Data Table on US - Year-over-year growth 2022-2027 (%)
- 9.9 China - Market size and forecast 2022-2027
- Exhibit 99: Chart on China - Market size and forecast 2022-2027 ($ million)
- Exhibit 100: Data Table on China - Market size and forecast 2022-2027 ($ million)
- Exhibit 101: Chart on China - Year-over-year growth 2022-2027 (%)
- Exhibit 102: Data Table on China - Year-over-year growth 2022-2027 (%)
- 9.10 UK - Market size and forecast 2022-2027
- Exhibit 103: Chart on UK - Market size and forecast 2022-2027 ($ million)
- Exhibit 104: Data Table on UK - Market size and forecast 2022-2027 ($ million)
- Exhibit 105: Chart on UK - Year-over-year growth 2022-2027 (%)
- Exhibit 106: Data Table on UK - Year-over-year growth 2022-2027 (%)
- 9.11 Germany - Market size and forecast 2022-2027
- Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ million)
- Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
- Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
- Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
- 9.12 Japan - Market size and forecast 2022-2027
- Exhibit 111: Chart on Japan - Market size and forecast 2022-2027 ($ million)
- Exhibit 112: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
- Exhibit 113: Chart on Japan - Year-over-year growth 2022-2027 (%)
- Exhibit 114: Data Table on Japan - Year-over-year growth 2022-2027 (%)
- 9.13 Market opportunity by geography
- Exhibit 115: Market opportunity by geography ($ million)
- Exhibit 116: Data Tables on Market opportunity by geography ($ million)
10 Drivers, Challenges, and Trends
- 10.1 Market drivers
- 10.2 Market challenges
- 10.3 Impact of drivers and challenges
- Exhibit 117: Impact of drivers and challenges in 2022 and 2027
- 10.4 Market trends
11 Vendor Landscape
- 11.1 Overview
- 11.2 Vendor landscape
- Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
- 11.3 Landscape disruption
- Exhibit 119: Overview on factors of disruption
- 11.4 Industry risks
- Exhibit 120: Impact of key risks on business
12 Vendor Analysis
- 12.1 Vendors covered
- Exhibit 121: Vendors covered
- 12.2 Market positioning of vendors
- Exhibit 122: Matrix on vendor position and classification
- 12.3 247.ai Inc.
- Exhibit 123: 247.ai Inc. - Overview
- Exhibit 124: 247.ai Inc. - Product / Service
- Exhibit 125: 247.ai Inc. - Key offerings
- 12.4 Acuvate
- Exhibit 126: Acuvate - Overview
- Exhibit 127: Acuvate - Product / Service
- Exhibit 128: Acuvate - Key offerings
- 12.5 Aivo
- Exhibit 129: Aivo - Overview
- Exhibit 130: Aivo - Product / Service
- Exhibit 131: Aivo - Key offerings
- 12.6 Alphabet Inc.
- Exhibit 132: Alphabet Inc. - Overview
- Exhibit 133: Alphabet Inc. - Business segments
- Exhibit 134: Alphabet Inc. - Key news
- Exhibit 135: Alphabet Inc. - Key offerings
- Exhibit 136: Alphabet Inc. - Segment focus
- 12.7 Amazon.com Inc.
- Exhibit 137: Amazon.com Inc. - Overview
- Exhibit 138: Amazon.com Inc. - Business segments
- Exhibit 139: Amazon.com Inc. - Key news
- Exhibit 140: Amazon.com Inc. - Key offerings
- Exhibit 141: Amazon.com Inc. - Segment focus
- 12.8 Artificial Solutions International AB
- Exhibit 142: Artificial Solutions International AB - Overview
- Exhibit 143: Artificial Solutions International AB - Product / Service
- Exhibit 144: Artificial Solutions International AB - Key offerings
- 12.9 Botsify
- Exhibit 145: Botsify - Overview
- Exhibit 146: Botsify - Product / Service
- Exhibit 147: Botsify - Key offerings
- 12.10 Creative Virtual Ltd.
- Exhibit 148: Creative Virtual Ltd. - Overview
- Exhibit 149: Creative Virtual Ltd. - Product / Service
- Exhibit 150: Creative Virtual Ltd. - Key offerings
- 12.11 eGain Corp.
- Exhibit 151: eGain Corp. - Overview
- Exhibit 152: eGain Corp. - Product / Service
- Exhibit 153: eGain Corp. - Key offerings
- 12.12 Inbenta Holdings Inc.
- Exhibit 154: Inbenta Holdings Inc. - Overview
- Exhibit 155: Inbenta Holdings Inc. - Product / Service
- Exhibit 156: Inbenta Holdings Inc. - Key offerings
- 12.13 International Business Machines Corp.
- Exhibit 157: International Business Machines Corp. - Overview
- Exhibit 158: International Business Machines Corp. - Business segments
- Exhibit 159: International Business Machines Corp. - Key news
- Exhibit 160: International Business Machines Corp. - Key offerings
- Exhibit 161: International Business Machines Corp. - Segment focus
- 12.14 Microsoft Corp.
- Exhibit 162: Microsoft Corp. - Overview
- Exhibit 163: Microsoft Corp. - Business segments
- Exhibit 164: Microsoft Corp. - Key news
- Exhibit 165: Microsoft Corp. - Key offerings
- Exhibit 166: Microsoft Corp. - Segment focus
- 12.15 OpenAI L.L.C.
- Exhibit 167: OpenAI L.L.C. - Overview
- Exhibit 168: OpenAI L.L.C. - Product / Service
- Exhibit 169: OpenAI L.L.C. - Key offerings
- 12.16 Oracle Corp.
- Exhibit 170: Oracle Corp. - Overview
- Exhibit 171: Oracle Corp. - Business segments
- Exhibit 172: Oracle Corp. - Key news
- Exhibit 173: Oracle Corp. - Key offerings
- Exhibit 174: Oracle Corp. - Segment focus
- 12.17 ServiceNow Inc.
- Exhibit 175: ServiceNow Inc. - Overview
- Exhibit 176: ServiceNow Inc. - Product / Service
- Exhibit 177: ServiceNow Inc. - Key news
- Exhibit 178: ServiceNow Inc. - Key offerings
13 Appendix
- 13.1 Scope of the report
- 13.2 Inclusions and exclusions checklist
- Exhibit 179: Inclusions checklist
- Exhibit 180: Exclusions checklist
- 13.3 Currency conversion rates for US$
- Exhibit 181: Currency conversion rates for US$
- 13.4 Research methodology
- Exhibit 182: Research methodology
- Exhibit 183: Validation techniques employed for market sizing
- Exhibit 184: Information sources
- 13.5 List of abbreviations
- Exhibit 185: List of abbreviations
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Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
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