ATLANTA, May 14, 2013 /PRNewswire/ -- DDC USA (http://www.ddcusa.com/), a North American leader in data processing, has announced today that its extensive global network, supported by its parent company The DDC Group, has grown with the acquisition of Didoc Data Services of Den Haag. The acquiring division is DDC Europe (http://www.ddceurope.nl/), DDC USA's sister company headquartered in Oss, Netherlands.
The two data processing specialists have been competitors in the Dutch and Belgian markets up until now. According to Brett Trevalyan, DDC Group Director, "The market for basic capture and scanning services in Benelux is declining as more data is captured electronically, so the time is ripe for consolidation and a broadening of product offering."
The refined data capture market fosters a unique environment for innovative collaboration between the two parties. "Didoc's expertise in customer relationship management (CRM) adds an extra dimension to DDC Europe," explained Trevalyan. "In turn, DDC offers impressive European language skills and decades of scanning and electronic recognition experience."
Another competitive advantage that DDC brings to the table is its high capacity, cost-effective offshore operation. The client cost savings for its large and highly complex business process outsourcing (BPO) projects can be as high as 70%.
All of these factors combined are expected to enhance and expand the BPO services offered to DDC Europe's existing clients in Benelux, the UK and elsewhere, as well as for Didoc's former customers.
"Didoc's client base has an interest in BPO that could not previously be met within the provider's purely domestic reach," said Trevalyan. "Additionally, it is easier for the combined group to offer value added services such as electronic recognition, mailroom services, KPO and CRM than it was as individual units."
The operations of Didoc have already been incorporated into the DDC Europe organization, thereby minimizing client disruption and offering a broader range of services to all clients.
The products and services of the two companies are compatible and complementary with the four primary services being:
With this acquisition, DDC Europe hopes to offer improved knowhow, production capacity and flexibility to clients in mainland Europe as well as US companies looking to expand their service range in Continental Western Europe (CWE).
About The DDC Group
DDC USA and DDC Europe are divisions of The DDC Group. The DDC Group has been reducing costs and increasing the accuracy and efficiency of business processes since 1989. Founded on the bedrock of low-cost offshore data processing, the privately owned amalgamation of companies offers a wide range of customized services for clients across the globe. Through additional operations across Central Europe and Asia, highly skilled and carefully trained staff are dedicated to each client's individual data processing needs. To bring these solutions full circle, DDC has built an extensive network of onshore support for superior project management. For more information, please visit http://www.ddcusa.com, www.ddceurope.nl or www.didoc.nl.
SOURCE The DDC Group