Deck Commerce Launches Centers: A Modular OMS Helping Brands Deliver Better Order Experiences

Giving brands the tools to grow reach, boost conversions, deliver with confidence, and keep shoppers coming back.

ST. LOUIS, Aug. 12, 2025 /PRNewswire/ -- Deck Commerce , the leading order management system (OMS) for direct-to-consumer (DTC) brands, today announced the launch of Deck Commerce Centers, a modular order management solution that helps brands manage the entire order experience with greater control, flexibility, and efficiency. This launch reinforces Deck Commerce's commitment to helping brands improve every stage of the order journey: from expanding reach and increasing conversions, fulfilling faster and more accurately, and driving long-term customer loyalty.

Deck Commerce Centers support the entire order journey, beginning with accurate Delivery Promises that convert shoppers and continuing through fulfillment, delivery, and returns. Each Center helps brands improve key steps in the process by making inventory more available, orders easier to manage, fulfillment faster and more accurate, and service more reliable. This connected approach strengthens customer satisfaction, protects margins, and fuels long-term growth.

"Order management is where customer expectations meet operational realities," said Chris Deck, CEO of Deck Commerce. "The Centers give our customers the flexibility and tools to meet those expectations while driving stronger business outcomes. From faster fulfillment to fewer cancellations, we help brands deliver better experiences with every order."

A Modular System Designed for the Full Order Experience

Deck Commerce Centers bring together key order management functions into purpose-built, role-specific workspaces that help teams manage complexity while staying focused on the work that matters. The modular approach allows brands to start with the Centers they need today and expand as their business evolves.

• Order Center orchestrates and fulfills every order with precision. From routing to returns, Order Center automates the steps that reduce costs, eliminate delays, and keep orders on track across any channel or fulfillment path.
• Inventory Center provides real-time visibility across distribution centers, stores, and fulfillment partners. With centralized control, brands can allocate inventory smarter, prevent oversells, and increase revenue through accurate availability.
• Fulfillment Center streamlines picking, packing, and shipping workflows. By reducing manual tasks with tools like barcode scanning, wave picking, and automation, teams can fulfill more orders with greater speed and accuracy.
• Store Center turns retail stores into efficient fulfillment hubs. Store associates can easily manage ship-from-store, in-store pickups, and returns through intuitive dashboards that prioritize tasks and automate repetitive processes.

Each Center is designed to simplify operations, reduce errors, and help brands adapt to changing business needs, all while maintaining a single, unified view of the order journey.

To learn more about Centers and how it can strengthen a brand's order experience, visit www.deckcommerce.com .

Proven Results for Growing Brands

Deck Commerce customers consistently achieve measurable outcomes that impact both revenue and customer satisfaction. With Deck Commerce, brands are seeing:

• 2.3x faster revenue growth compared to industry peers
• 67.4% happier customers through better fulfillment and post-purchase service
• 8-week launches delivering fast time-to-value without operational risk

These results stem from making inventory more available across channels, converting more shoppers with reliable delivery options, fulfilling orders faster and more accurately, and creating post-purchase experiences that turn shoppers into loyal customers.

Supporting Every Stage of the Order Journey

Deck Commerce helps brands succeed by supporting each step of the order lifecycle:

• Reach: Expanding availability across channels with accurate, real-time inventory
• Convert: Increasing sales with confidence-building checkout experiences
• Deliver: Fulfilling every order quickly and accurately, even during peak demand
• Delight: Building loyalty through reliable service, easy returns, and proactive communication

This connected approach helps brands turn operational complexity into a competitive advantage while delivering a seamless and reliable order experience to shoppers.

Deck Commerce is the leading order management system (OMS) for brands like New Balance, NETGEAR, and Build-A-Bear. It's built to move fast, scale smart, and deliver exceptional experiences across the entire order journey, helping brands turn every customer into their best customer.

SOURCE Deck Commerce