ESO Solutions and IamResponding Team Up to Enhance Data-Based Situational Awareness and Incident Reporting Capabilities for First Responders

Two Proven Leaders in Emergency Response Leverage Decades of Industry Experience to Deliver Best-in-Class, Cutting-Edge Technology

NEW YORK, April 11, 2024 /PRNewswire/ -- IamResponding today announced a strategic partnership with ESO, a leading data and software company serving fire departments, emergency medical services (EMS), hospitals and state and federal agencies. IamResponding, a RapidSOS solution, and ESO combine the strengths of the premier incident alerting and situational awareness communication platform with the industry-leading records management system.

This partnership focuses on making a real impact where it counts the most, reshaping the dynamics of emergency response. The two companies' collaboration marks a pivotal moment in emergency services, introducing enhanced incident data capabilities that empower first responders to make better-informed decisions swiftly and efficiently.

Customers can expect exciting enhancements to IamResponding and ESO's offerings:

• Real-Time Insights for Rapid Response: With rich incident data from IamResponding including actual 911 caller location, health profiles, vehicle telematics, alarm information and more from over 500M connected devices and ESO's extensive repository of critical information — including property details, occupancy status, pre-plans, hydrant locations and inspection records — responders get a clear view of the situation fast. This means quicker, more informed decisions that can save time and lives. The comprehensive dataset enables a more informed emergency response and assists mutual aid agencies, improving coordination and effectiveness across jurisdictions.
• Streamlined Incident Management and Permitting Processes: By leveraging the IamResponding community portal and ESO Properties, Inspections and Permits modules, first responders can streamline operations and easily stay compliant. This integration empowers users to easily tap into a vast network of resources and expertise for smoother workflows.
• Closed Feedback Loop for Continuous Improvement: The collaboration goes beyond initial response efforts, as incident response data from IamResponding will be seamlessly delivered back into the ESO platform. This closed-loop system ensures that every incident contributes to refining future responses, enhancing overall efficiency and effectiveness.
• Comprehensive Solutions for Empowered Response: Together, ESO and IamResponding offer a robust toolkit for emergency response and department operations. From mobile dispatch alerts and real-time tracking to logistics management and fire-incident reporting, responders can access industry-leading tools that streamline operations and elevate performance.

When paired, the two technologies offer unparalleled reporting and data insights, comprehensive fire records management, seamless compliance for national and state-level requirements, real-time caller locations and apparatus tracking, interactive mapping and more for first responders.

"We are excited about the opportunities this partnership presents to our customers and the first responder community at large," said Eric Beck, President and CEO of ESO. "IamResponding is an innovative solution for our customers looking for real-time critical incident information, and further enhances their ability to improve community health and safety through the power of data."

"This partnership with ESO marks an exciting milestone in our journey, but it's just the beginning," said Daniel Seidberg, President of IamResponding. "Together, we're committed to pushing the boundaries of innovation in emergency response technology, ensuring that first responders have the tools and enhanced emergency data they need for situational awareness in an ever-evolving emergency response landscape."

The collaboration taps into combined decades of industry experience and cutting-edge technology. Today, IamResponding and ESO will focus on their core strengths while leveraging each other's expertise to enhance technology features and make data even more actionable for improved patient outcomes. Both companies are committed to ensuring seamless integration and delivering unmatched value to their shared customer base.

For more information about the partnership or media inquiries, please contact:

Media Contact IamResponding:
Loren Bolton
lbolton@rapidsos.com

Media Contact ESO:
Kaitlyn Karmout
kaitlyn.karmout@eso.com

About IamResponding:

IamResponding, a RapidSOS Solution, is an end-to-end emergency response system that puts time-saving alerts and critical incident data directly into the hands of first responders, unlocking access to data in the field like never before. In addition to real-time dispatch notifications, IamResponding provides rich incident data like actual 911 caller location, health profiles, vehicle telematics, alarm information and more from over 500M connected devices. Real-world proven, RapidSOS and IamResponding are used today by nearly 1M first responders in over 15,000 public safety agencies. For more information, visit www.IamResponding.com.

About ESO Solutions: ESO (ESO Solutions, Inc.) is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company continues to pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, hospitals, and state EMS offices. ESO currently serves thousands of customers throughout North America with a broad software portfolio, including the industry-leading ESO Electronic Health Record (EHR), the next generation ePCR; ESO Health Data Exchange (HDE), the first-of-its-kind healthcare interoperability platform; ESO Fire RMS, the modern fire Record Management System; ESO Patient Registry (trauma, burn and stroke registry software); and ESO State Repository. ESO is headquartered in Austin, Texas. For more information, visit www.eso.com.

SOURCE RapidSOS