Eufaula Water Works Emerges as a Leader in Municipal Utilities, Arming Staff of 28 with Modern Tech

Eufaula Water Works & Sewer Board embraces AI-integrated workflows with OpenGov to save time and deliver a better community-focused experience

SAN FRANCISCO, Oct. 7, 2025 /PRNewswire/ -- Eufaula Water Works & Sewer Board is proving that innovation isn't only for large entities, leading the way in local municipal innovation thanks to an expanding partnership with OpenGov, the AI and ERP software provider for local and state governments.

With 28 employees servicing nearly 15,000 residents in southeast Alabama, the utility board continues to transform into one consolidated system to deliver better quality service to customers.

After successfully adopting OpenGov's ERP across Financial Management, Procurement & Contract Management and Enterprise Asset Management, the utility board simultaneously executed a city-wide AMI meter changeout, marking two massive initiatives for a small staff. Early next year, they'll launch their Constituent Relationship Management application. With OpenGov's Public Service Platform, Eufaula Water Works plans to continue its digital transformation.

"We wanted to become a model utility for the region. That meant changing how we worked," said Eufaula Water Works General Manager Kevin Heartsill. "We're a small utility with a big mission. And now we've got the tools to match."

They chose OpenGov software to help educate their constituents on the importance of water and wastewater utilities–investing in a one-stop-shop operation for digital service options, online payments, and clear communication.

Prior to implementation, Eufaula Water Works operations mirrored those of many small utilities across the country, including a disconnected system overly dependent on institutional knowledge. With a vision to maximize efficiency, resilience and service, Eufaula Water Works joins smaller municipalities setting a standard for big innovation.

"Eufaula Water Works is showing that governments of all sizes can take on major projects and succeed. By unifying financials, procurement and asset management in one platform, they've reduced daily stress for employees, improved service options for residents and built a utility that's prepared for the future," said Claudia Arriaga, SVP, Customer Success. "With OpenGov, even the smallest communities can modernize, improve services and build resilience for the future."

About OpenGov

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S.  More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust.  Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.  These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. 

Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

SOURCE OpenGov, Inc.