Follett Software Announces Launch of Follett Destiny Help Desk to Elevate Customer Support

New Support Platform Enhances IT Efficiency and Ensures Seamless Access to Technology Assets for K-12 Schools

MCHENRY, Ill., Feb. 20, 2025 /PRNewswire/ -- Follett Software, a leading provider of K-12 software and services, is proud to announce the launch of Follett Destiny^® Help Desk, a comprehensive new K-12 solution designed to optimize resource management and ensure students and staff have uninterrupted access to fundamental classroom technology.

Developed from direct customer feedback, the centralized system streamlines IT support, repair, and maintenance requests into a single interface within Destiny Resource Manager, improving efficiency and reducing unnecessary replacement costs. The software provides technology teams with valuable insights, allowing them to easily monitor device life cycles, access maintenance history, and track repairs and inventory.

"The launch of Destiny Help Desk underscores our commitment to simplifying educators' workflows," said Chris Porter, CEO of Follett Software. "Seamlessly integrating with existing systems, this tool saves time, eliminates redundancy, and empowers schools to manage resources efficiently. Customers report it brings clarity and ease to their daily operations – exactly the kind of impact we strive to deliver."

By consolidating support requests, Destiny Help Desk efficiently collects and processes all IT and help desk support requests from staff district-wide, reducing time spent on manual tracking while freeing up resources. Standardized data collection supports request details on devices, users, and issues, facilitating faster, more accurate issue resolution.

Key Features of Destiny Help Desk:

Enhanced Device Visibility

• Gain real-time insight into device management with outstanding support requests, ongoing repairs, and completed maintenance activities.

Centralized Ticket Submission

• Configure a dedicated email address for staff and stakeholders to submit support tickets directly to Destiny Help Desk, centralizing request management and streamlining internal processes.

Data-Driven Decision-Making

• Utilize detailed reports on support activities to identify trends, forecast needs, and make informed decisions for district-wide asset management.

User and Team Management Provisioning

• Manage access levels for and assign tasks to specific service teams to optimize the support process.

Customizable Workflows

• Tailor fields, forms, and workflows to match unique organizational needs, ensuring relevant data is captured and processed effectively.

Insightful Reporting

• Run comprehensive reports on support tickets to gather actionable insights, inform decision-making, and identify capital expense trends.

Stakeholder Communication

• Configure automated notifications to keep all parties informed throughout the support process.

"Follett Software is committed to staying at the forefront of technological advancements to empower educators and enhance student learning," said Porter. "By listening to our customers and leveraging innovation, we provide schools with cutting-edge solutions that streamline operations, improve access to educational resources, and support academic success in today's digital landscape."

About Follett Software | follettsoftware.com

Follett Software delivers simple technology to empower educators, streamlining educational processes with intuitive, personalized solutions. Its award-winning K-12 education software, recognized by EdTech Digest and T&L ISTE Best of Show, enhances educator work experiences by providing actionable insights for swift, informed decisions. Committed to the future of learning, Follett Software ensures unified and integrated experiences that simplify how educators work and maximize their impact on student success. The company's dedication to personalized customer attention reflects its ongoing commitment to educators and students alike.

Stay connected with Follett Software on LinkedIn, Facebook, X, and Instagram.

SOURCE Follett Software