The global hosted PBX market size is expected to grow from USD 4.73 billion in 2018 to USD 9.50 billion by 2023, at a CAGR of 14.9% during the forecast period.
The hosted PBX market is gaining traction due to the rising need of enterprise mobility and rising adoption of the cloud and unified communications. Furthermore, low CAPEX and TCO, and the necessity to upgrade from traditional PBX to cloud-based PBX are driving the market. However, security and privacy concerns are restraining the hosted PBX market growth.
The healthcare vertical is leading in the adoption of hosted PBX solution and associated services, as these solutions and services provide reliable communication in providing care to patients. Hosted PBX solutions offer features and functionalities, such as instant messaging and real-time communications, to enable practitioners to stay connected in the high-paced complex healthcare environment. Cloud-based telecommunications, in the form of hosted PBX services and VoIP telephony, enable medical professionals to have access to their patients and centers of operations from heterogeneous locations, at any time of the day.
Hosted PBX extends real-time and cost-effective communication functionality to not only doctors and nursing staff, but also to the group involved in paramedical and emergency response services, such as ambulance crews and firefighters. In the healthcare vertical, communication and collaboration among staff members is critical to provide immediate care, which is also a factor driving the adoption of hosted PBX and UCaaS (including features, such as IP telephony, real-time location system, and dual-mode phones) in this vertical.
North America is expected to hold the largest market size in the hosted PBX market during the forecast period. The region is witnessing the emergence of trending technologies, such as cloud, IoT, mobility, and unified communications, which drives the critical need for reliable connectivity and communication.
APAC is expected to witness significant growth and is projected to be the fastest-growing region in the global hosted PBX market. The region has witnessed advanced and dynamic adoption of new technologies and has been a lucrative market for hosted PBX solutions and associated services. In APAC, the demand for UC and video conferencing is growing, and hence, companies are looking for advanced UC components and delivery platforms Furthermore, rising need of enterprise mobility and necessity to upgrade from traditional PBX to cloud-based PBX is driving the need for reliable hosted PBX solution and associated services beyond traditional boundaries, thereby boosting the overall growth of hosted PBX market during the forecast period.
The hosted PBX market includes major vendors, such as Cisco Systems (US), AT&T (US), Avaya (US), BT Group (UK), Mitel Networks (Canada), 8x8 (US), Polycom (US), Comcast Business (US), MegaPath (US), CenturyLink (US), RingCentral (US), and XO Communications (US). The other players include Ozonetel (India), Nexge Technologies (India), BullsEye Telecom (US), TPx Communications (US), Telesystem (US), OneConnect (Canada), InterGlobe Communications (US), 3CX (Turkey), Star2Star Communications (US), Nextiva (US), NovoLink Communications (US), Datavo (US), and Digium (US).
Key Topics Covered
1 Introduction 1.1 Objectives Of The Study 1.2 Market Definition 1.3 Market Scope 1.4 Years Considered For The Study 1.5 Currency 1.6 Stakeholders
2 Research Methodology 2.1 Research Data 2.1.1 Secondary Data 2.1.2 Primary Data 22.214.171.124 Breakdown Of Primaries 126.96.36.199 Key Industry Insights 2.2 Market Size Estimation 2.3 Research Assumptions 2.4 Limitations
3 Executive Summary
4 Premium Insights 4.1 Attractive Market Opportunities In The Hosted Pbx Market 4.2 Hosted Pbx Market, By Vertical And Region, 2018 4.3 Hosted Pbx Market Investment Scenario, 2018-2023 4.4 Hosted Pbx Market, By Organization Size, 2018 4.5 Hosted Pbx Market, By Region, 2018 Vs. 2023
5 Market Overview 5.1 Introduction 5.2 Market Dynamics 5.2.1 Drivers 188.8.131.52 Rising Need for Enterprise Mobility 184.108.40.206 Low Capex and TCO 220.127.116.11 Rising Adoption of the Cloud and UC 18.104.22.168 Necessity to Upgrade from Traditional PBX to Cloud-Based PBX 5.2.2 Restraints 22.214.171.124 Security and Privacy Concerns 5.2.3 Opportunities 126.96.36.199 Rising Adoption of the Telco Cloud 188.8.131.52 Advent of WebRTC 184.108.40.206 Growing Trend of Network Convergence and UC Applications 5.2.4 Challenges 220.127.116.11 Growing Concerns About QOS 5.3 Hosted Pbx: Features 5.3.1 Intelligent Call Routing 5.3.2 Automatic Call Distribution Queuing Management 5.3.3 Fax-On-Demand 5.4 Hosted Pbx: Related Components 5.4.1 Softswitch 5.4.2 Softphone