Global Live Chat Software Market - Analysis, Technologies & Forecasts to 2020 - Increased Need to Improve CRM - Research and Markets

DUBLIN, October 20, 2016 /PRNewswire/ --

Dublin - Research and Markets has announced the addition of the "Global Live Chat Software Market 2016-2020" report to their offering.

The report forecasts the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

A key trend which is boosting market growth is the growing popularity of live chat. While telephonic conversation is a preferred mode for complex financial questions for most of the customers, certain population still prefer using live chat for online-shopping questions. Enterprises that target customers in the age group of 30 to 50 years use live chat software for customer support. Also, customers increasingly opt for live chat because it offers instant response to their inquiries.

According to the report, a key growth driver is the increased need to improve CRM. Customer relationships are crucial for effective revenue generation in any enterprise. Enterprises are striving to develop a wide customer base because of the increase in competition, to obtain the largest market share. They have started implementing enterprise solutions like enterprise resource planning (ERP) and customer relationship management (CRM).

Further, the report states that a major factor that could hamper market growth is the increasing demand for web self-service. Web self-service allows customers and employees to use the enterprise website without the need to interact with a representative of an enterprise. Enterprises deploy chatbot software, as it eases web self-services through automatic analysis, and the search for new content eliminates the need for any specialist skills or dedicated resources to answer client queries.

Key vendors:

• LivePerson
• Zendesk
• LogMeIn
• LiveChat
• SnapEngage

Key Topics Covered:

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Market research methodology

PART 04: Introduction

PART 05: Benefits of live chat software

PART 06: Market landscape

PART 07: Market segmentation by end-user

PART 08: Geographical segmentation

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Impact of trends

PART 15: Five forces model

PART 16: Vendor landscape

PART 17: Key vendor analysis

PART 18: Prominent vendors

PART 19: Assumptions

For more information about this report visit http://www.researchandmarkets.com/research/3q7n6z/global_live_chat

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