SAN ANSELMO, Calif., Sept. 12, 2018 /PRNewswire/ -- In the Group Five Financial Reporting Benchmark Study, corporate plan sponsors rate their loyalty and satisfaction with financial reporting services related to their stock plans. In this year's study, loyalty increased for the industry by eight points to an NPS of 56, and overall satisfaction remained virtually unchanged with a slight decrease of one percentage point to 89 percent favorable. Loyalty has increased year over year for the last four years and overall satisfaction decreased for the first time within the same period. "Unlike stock plan administration services, client loyalty and satisfaction is driven more by satisfaction with platform functionality and reporting capabilities, than customer support," said Kathy Huston, Director of Research for Group Five LLC.
Equity Methods, for the sixth consecutive year, received the highest financial reporting ratings with an NPS of 95 and an overall satisfaction rating of 100 percent favorable. UBS has the second-highest loyalty rating with an NPS of 76, and also has an overall satisfaction rating of 100 percent favorable. E*TRADE has the second highest overall satisfaction rating at 94 percent favorable.
"Group Five's annual study is the industry standard for benchmarking stock plan financial reporting services," said Takis Makridis, president and CEO of Equity Methods. "We're gratified by this feedback from our clients. We view the results as an affirmation of our mission to delight clients and solve their most pressing problems within our areas of expertise. We invest heavily in research and innovation so that clients can look to us for insight into the issues lurking around the corner."
"We're appreciative of our clients and proud of our Financial Reporting team for earning 100% satisfaction. We understand share-based compensation accounting can be complex and each client is unique, which is why UBS is focused on delivering a client-centric experience, supported by state-of-the-art technology. Receiving top ratings from our clients further validates our strategic commitment to this business and is a reflection of our dedicated employees and the importance they place on servicing plan sponsors" said Michael Barry, Head of UBS Equity Plan Advisory Services.
"Delivering intuitive reporting solutions not only help administrators make informed decisions quickly and confidently, but also help them mitigate risk" said Scott Whatley, President of E*TRADE Financial Corporate Services, Inc. "At E*TRADE we work tirelessly to make reporting more transparent and simpler, especially for clients who need support on deferred tax asset management and mergers and acquisitions. The recognition from the Group 5 study on our strides on this front, and our stellar net promoter scores is exciting to say the least, and we look forward to continuing this momentum into 2019, delivering best-of-breed financial reporting."
Now in its 20th year, the results from this year's annual study include responses from 495 public companies who use an outsourced financial reporting service. The study is the only independent forum for plan sponsors to confidentially make their opinions and priorities known to service providers. To download a complimentary summary of the results by service provider visit www.groupfiveinc.com/benchmarks.
Founded in 1990, Group Five LLC is a corporate services research and consulting firm. Group Five, a leader in business-to-business loyalty and satisfaction research and consulting, is best known for research in stock plan administration and shareholder services.
* NPS®, Net Promoter® & Net Promoter® Score are a registered trademark of Fred Reichheld, Satmetrix, and Bain & Company. Net Promoter Scores range from -100 to +100 based upon the difference between the percent of promoter and detractor scores.
No advertising or other promotional use can be made of the information in this release without the express prior written consent of Group Five.
SOURCE Group Five