Hexaware Secures Number One Spot in 2017 UK Outsourcing Study
MUMBAI, October 5, 2017 /PRNewswire/ --
Hexaware Technologies Ltd, the fastest growing automation-led, next-generation provider of IT, BPO and consulting services, today announced that it has been placed the highest in the overall satisfaction ratings, in 2017 UK IT Outsourcing Study, conducted by Whitelane Research and PA Consulting Group.
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The 5th annual UK IT Outsourcing Study, conducted by Whitelane Research, in cooperation with PA Consulting Group, evaluates more than 800 unique IT outsourcing contracts held by over 250 of top IT spending organizations in the United Kingdom. The survey provides a comprehensive overview of the IT outsourcing landscape in UK and 33 significant IT service providers were ranked based on their clients' perception.
The study revealed that 65% of respondents in the study confirm that they will continue to outsource at the same rate or more. This year, innovation is important for organizations and outsourcing is used as a lever for this. The positions of key IT service providers were based on different parameters, divided into four dimensions - Service delivery, Relationship, Commercial and Transformation.
Hexaware along with another IT service provider have been ranked number one with a general satisfaction score of 84. Hexaware ranks first in Application Development, Maintenance and Testing satisfaction. The company ranks second on various KPIs like Service Delivery, Account Management, Proactivity, Business Value Understanding and Contract Flexibility KPIs. It has also ranked third on Innovation and Transformation Quality KPIs.
"This is a very proud moment to have been yet again recognized as the top performing organization in UK. Our two-pronged Shrink IT Grow Digital strategy, along with our customer-first mindset is reaping great dividends," said Amrinder Singh, Senior Vice President - Europe Operations, Hexaware Technologies. He further added, "This recognition is a validation of our superior service, robust partnerships, 'Executive Attention' and strong footholds in UK and Europe."
Hexaware has a strong European presence with its offices in UK, Germany, Netherlands and Romania. The company's local presence has helped it serve some of their top-notch customers across these regions.
About Whitelane Research
An independent organisation uniquely focused on and dedicated to (out)sourcing research and events. Visit http://www.whitelane.com.
About PA Consulting
An independent firm of over 2,600 people, we operate globally from offices across the Americas, Europe, the Nordics, the Gulf and Asia Pacific.
About Hexaware
http://www.hexaware.com
Safe Harbor Statement
http://hexaware.com/investors/
Media contact:
Sreedatri Chatterjee
[email protected]
SOURCE Hexaware Technologies Ltd.
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