In July, the Percentage of Patients with a Telehealth Claim Increased Nationally and in Every Region
Sleep Disorders Reentered National Top Five Telehealth Diagnostic Categories in July After Falling Out in June
NEW YORK, Oct. 15, 2025 /PRNewswire/ -- In July 2025, the percentage of patients with a telehealth claim increased nationally and in every US census region, according to FAIR Health's Monthly Telehealth Regional Tracker. Nationally, that percentage increased from 14.3 percent in June to 14.4 percent in July, a 0.9 percent rise. Regionally, the increases were 0.1 percent in the Midwest, 1.3 percent in the South, 1.8 percent in the West and 2.6 percent in the Northeast. The data represent the commercially insured population, excluding Medicare Fee-for-Service, Medicare Advantage and Medicaid.
From June to July, telehealth utilization as measured by telehealth claim lines1 decreased nationally and in every region, except the West, where it increased. Nationally, telehealth claim lines decreased from 5.0 percent of medical claim lines in June to 4.9 percent in July, a drop of 1.8 percent. In the Midwest, there was a 2.4 percent decrease; in the Northeast, the decrease was 1.3 percent, and in the South, it was 0.6 percent. In the West, telehealth claim lines increased by 2.4 percent.
Diagnostic Categories
In July, sleep disorders reentered the national top five telehealth diagnostic categories in fifth position after falling out of the rankings in June. It took the place of acute respiratory diseases and infections, which had been in fifth position in June but fell out of the rankings in July.
Noninflammatory female disorders, which entered the top five telehealth diagnostic categories in the West in June, also entered the top five in the Midwest and Northeast in July. This diagnostic category was in fourth position in the Midwest, and in fifth position in both the Northeast and West in July.
In July, mental health conditions remained in first position nationally and in every region, but the percentage of patients with a telehealth claim for this diagnostic category decreased nationally and in all regions. Nationally, it fell from 63.1 percent of patients in June to 62.0 percent in July.
Urban Versus Rural
In July 2025, as in June, telehealth utilization was higher in urban than rural areas nationally and in every region.2 Nationally, 14.6 percent of patients in urban areas had a telehealth claim, compared to 7.4 percent in rural areas. The largest difference occurred in the West, where the percentage of urban patients using telehealth (19.3 percent) was 2.4 times the percentage of rural patients (8.0 percent). The smallest difference was found in the Northeast, where the percentage of patients in urban areas using telehealth (17.2 percent) was 1.5 times the percentage of patients in rural areas using telehealth (11.4 percent).
Age Distribution
In July 2025, the age group 31-40 accounted for the largest percentage of patients with a telehealth claim nationally, and the age group 19-30 was the second largest. In the age group 31-40, 23.1 percent of patients had a telehealth claim, and in the age group 19-30, 22.2 percent of patients had a telehealth claim. The age groups 0-9 and 65 and older accounted for the smallest shares (less than or equal to 10 percent each) of patients with a telehealth claim. The same pattern was seen nationally and in every region in June, except in the Midwest, where the age group 19-30 accounted for the largest percentage of patients with a telehealth claim.
Procedure Categories
In July 2025, psychotherapy services and procedures, and established patient office or other outpatient services (including those for mental health conditions), were, as in June, the top two procedure categories nationally and in every region. The order of the two varied: In July, established patient office or other outpatient services ranked first nationally (at 48.0 percent of patients with a telehealth claim) and in the South and West, while psychotherapy services and procedures ranked first in the Midwest and Northeast. In June, psychotherapy services and procedures ranked first nationally (47.6 percent), while established patient office or other outpatient services (47.3 percent) ranked second.
About the Monthly Telehealth Regional Tracker
Launched in May 2020 as a free service, the Monthly Telehealth Regional Tracker uses FAIR Health data to track how telehealth is evolving from month to month. An interactive map of the four US census regions allows the user to view an infographic on telehealth in a specific month in the nation as a whole or in individual regions. Each year, the infographic introduces varied views into telehealth utilization. In this sixth iteration of the Monthly Telehealth Regional Tracker, each infographic shows month-to-month changes in telehealth utilization, both through telehealth's percentage of medical claim lines and percent of patients with a telehealth claim; that month's top five diagnostic categories; top five procedure categories; age distribution, which captures the percentage of patients within each age group with a telehealth claim; and urban versus rural telehealth usage.
For the Monthly Telehealth Regional Tracker, click here.
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About FAIR Health
FAIR Health is a national, independent nonprofit organization that qualifies as a public charity under section 501(c)(3) of the federal tax code. It is dedicated to bringing transparency to healthcare costs and health insurance information through data products, consumer resources and health systems research support. FAIR Health possesses the nation's largest collection of commercial healthcare claims data, which includes over 52 billion claim records and is growing at a rate of about 4 billion claim records a year. FAIR Health licenses its commercial data and data products—including benchmark modules, data visualizations, custom analytics and market indices—to commercial insurers and self-insurers, employers, providers, hospitals and healthcare systems, government agencies, researchers and others. Certified by the Centers for Medicare & Medicaid Services (CMS) as a national Qualified Entity, FAIR Health also receives data representing the experience of all individuals enrolled in traditional Medicare Parts A, B and D, which accounts for a separate collection of over 53 billion claim records; FAIR Health includes among the commercial claims data in its database, data on Medicare Advantage enrollees. FAIR Health can produce insightful analytic reports and data products based on combined Medicare and commercial claims data for government, providers, payors and other authorized users. FAIR Health's systems for processing and storing protected health information have earned HITRUST CSF certification and achieved AICPA SOC 2 Type 2 compliance by meeting the rigorous data security requirements of these standards. As a testament to the reliability and objectivity of FAIR Health data, the data have been incorporated in statutes and regulations around the country and designated as the official, neutral data source for a variety of state health programs, including workers' compensation and personal injury protection (PIP) programs. FAIR Health data serve as an official reference point in support of certain state balance billing laws that protect consumers against bills for surprise out-of-network and emergency services. FAIR Health also uses its database to power a free consumer website available in English and Spanish, which enables consumers to estimate and plan for their healthcare expenditures and offers a rich educational platform on health insurance. An English/Spanish mobile app offers the same educational platform in a concise format and links to the cost estimation tools. The website has been honored by the White House Summit on Smart Disclosure, the Agency for Healthcare Research and Quality (AHRQ), URAC, the eHealthcare Leadership Awards, appPicker, Employee Benefit News and Kiplinger's Personal Finance. For more information on FAIR Health, visit fairhealth.org.
Contact:
Rachel Kent
Executive Director of Communications and Marketing
FAIR Health
646-396-0795
[email protected]
1 A claim line is an individual service or procedure listed on an insurance claim.
2 Each telehealth service was attributed to a rural/urban designation in a region based on the patient's medical service area, which FAIR Health determines based on the unique geographical pattern of services utilized by the patient.
SOURCE FAIR Health

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