CLEVELAND, Oct. 19 /PRNewswire/ -- KeyBank ranked second among the 16 largest U.S. banks in a recent Bank Monitor report that rated online account application access/navigation, features and options.
The latest enhancements to Key's online banking channel, key.com®, were cited in Corporate Insight's September 2010 edition of Bank Monitor, a leading rating service for the online space.
KeyBank customers applying online for an account will note enhanced, customer-friendly application features such as:
- Online chat and a list of data points users need to apply;
- Request options for ATM cards and overdraft protection;
- Application progress meter, and a
- Save and Exit feature that enables a user to return at a later time to complete the form.
These latest online enhancements reflect Key's ongoing efforts to provide clients with a breadth of options that meet their specific banking needs while delivering a superior overall client experience. Less than a year ago, Bank Monitor awarded Key a gold medal for its capabilities in the areas of online application; two silver medals for online banking account information and account transfer; and two bronze medals for online banking alerts and Help Area.
“Providing solutions to our clients that align with their needs is central to our strategy as a relationship-focused bank,” said Allison Landers, senior vice president of KeyBank's online and mobile banking channels. "Given the increasing importance of the online channel to our customers, we are pleased to receive this recognition of our capabilities.”
Cleveland-based KeyCorp (NYSE: KEY) is one of the nation's largest bank-based financial services companies, with assets of approximately $94 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. For more information, visit https://www.key.com/.