The CMP Research Prism for Automated QA/QM evaluated twenty-two solution providers, including Level AI, while Customer Analytics evaluated nineteen solution providers and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.
"Achieving pioneer status in both Quality Assurance and Customer Analytics is powerful validation of our strategic vision to deliver human-quality AI for every customer interaction," said Ashish Nagar, CEO of Level AI. "By unifying these disciplines through one single intelligence layer, we are finally enabling brands to automate QA operations based on real-time customer insights. This 'better together' approach ensures that every operational improvement is directly rooted in the customer's voice, turning raw data into a continuous engine for loyalty and growth."
Nicole Kyle, Managing Director of CMP Research, adds, "With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like Level AI to equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments."
CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Prisms are updated every six months and upcoming technology assessments will cover chatbots/virtual agents, Conversational IVR/voicebot, and real-time agent assist/copilot.
To learn more about Level AI, request a personalized demo.
For a full summary of the report, download the CMP Research Prism for Automated QA/QM and Customer Analytics.
About CMP Research™, a division of Customer Management Practice
CMP Research™ helps customer contact executives make better decisions faster amid transformation using independent quantitative and qualitative research, data-driven analysis, advisory services, and community insights from Customer Contact Week, CMP's Research Board, and client community. CMP Research™ sits at the intersection of customer contact and the future of work. For more information, visit https://www.cmpresearch.com.
About Customer Management Practice
The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP's solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client's customer management rockstars. CMP's team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client's unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit: www.customermanagementpractice.com/
Media Contact(s):
Jennifer Lewis
The Pollack Group
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Lauren Miller
Customer Management Practice
914-618-0352
SOURCE Level AI
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