MAUMEE, Ohio, January 19, 2016 /PRNewswire/ --
Mizrahi-Tefahot Bank (UMTB) expanded its business relationship with knowledge management solution company KMS lighthouse which enables customer service reps to answer customer questions within five seconds. The bank will be deploying Lighthouse, which is currently in use at the bank's contact center, to all of its field branches. With the expanded implementation, Lighthouse will now serve 4,000 employees.
In the past years, Mizrahi-Tefahot Bank has been working hard to improve its customer service. With KMS lighthouse, all of the bank's financial knowledge and information will be managed by the system, and the employees will have immediate access to all of the company knowledge needed to provide the most outstanding customer service experience.
According to Yossi Caspi, KMS lighthouse CEO: "UMTB has been a loyal customer, and the decision to deploy Lighthouse in the bank's branches is a strong vote of confidence. Lighthouse expands Mizrahi-Tefahot's vision of hybridic service, and will enable employees and customers to receive accessible, consistent and fast knowledge. The banking sector is a major growth engine for KMS lighthouse in the next few years. More and more banks understand the need for accurate and consistent knowledge, and they are implementing knowledge systems like KMS lighthouse."
About KMS lighthouse
The Lighthouse knowledge solution improves performance and productivity, by providing agents, customers and managers on all channels with real-time and on-the-spot access to all the information they need to optimize customer service and to transform customer engagement into sales. Lighthouse is suitable for all business units: sales, customer service, back-office, technical support, and implementing go-to-market strategy, by providing users with consistent and accurate answers to questions and queries in less than five seconds. This capability combined with excellent knowledge visualization and our lightning-fast implementation, it is a comprehensive solution to any company's knowledge requirements.
Lighthouse is built upon structured business knowledge in a central business repository, which can then be consumed on various channels: in the office, at the store, in the field or self-service.
In just a few years, Lighthouse has earned a growing global customer base and positive industry and analyst reviews including Gartner's Cool Vendor List and KM World's list of the world's most important knowledge companies that include Google and Tibco. For more information: http://www.kmslh.com, email@example.com
SOURCE KMS Lighthouse