BRENTWOOD, Tenn., Feb. 19, 2020 /PRNewswire/ -- Premise Health, the nation's leading direct health care company, has launched its 24/7, on-demand virtual primary care product across all 50 states. Known as Premise Virtual, the solution connects members and dependents to high-quality care from a team of dedicated Premise physicians.
Premise Virtual offers employers and their employees and dependents access to primary care, including acute and episodic care and certain behavioral health services. It serves as an extension of the company's onsite and nearsite wellness centers, providing convenient care at any time.
Virtual health is an access point many companies are integrating into their benefit offerings. A recent Mercer study found nearly nine out of ten employers offer telemedicine in an effort to expand access to care for their employees. Yet many employers who currently offer virtual services experience low penetration and engagement, despite the demand for convenient access to care. Mercer found that on average only 9 percent of eligible employees sign up for the service when available.
Premise aims to change this reality by driving significant change in how virtual care is delivered. In its virtual model, members are cared for by salaried providers who operate on a single EHR system, have access to each patient's health record, and share the same training and value-based incentives. This approach allows the virtual provider team to develop relationships with onsite and nearsite providers, facilitating tighter referrals and more coordinated care.
"Traditional telehealth services offered by employers have leveraged large networks of contract providers, which meant that virtual health remained disconnected from the larger health care ecosystem," said Premise President Jami Doucette, MD, MBA, CSCS. "Our approach challenges the status quo by prioritizing access to fully integrated, comprehensive virtual care that engages members in their health and facilitates seamless transition between in-person and virtual visits."
Quicken Loans, the nation's largest mortgage lender, is the first Premise client to provide the Virtual health option to its 18,000 team members throughout Detroit, Cleveland, Phoenix and Charlotte. In its first month with Premise, Quicken Loans more than doubled its virtual medical engagement compared to its 2019 average and achieved a member satisfaction rating of 93.
In addition to Premise Virtual, Quicken Loans team members in Detroit have access to the Rock Health Collective. This on-site wellness center, operated by Premise Health, includes primary care, urgent care, behavioral health, physical therapy, wellness coaching, chiropractic care, a full-service pharmacy, and navigation. The collaboration between on-site and virtual providers guarantees team members and dependents will receive the care they need from start to finish.
"Our goal is to ensure all 18,000 Quicken Loans team members have immediate access to quality care, no matter if they are at work, at home, or on the go," said Mike Malloy, Quicken Loans Chief People Officer. "We are truly obsessed with finding a better way to improve team member experience and build upon our world-class health and wellness benefits package. Premise Virtual, paired with our state-of-the-art Rock Health Collective, provides our team members a level of care not possible anywhere else, both online and on-site. We have found this is a key element to attracting the best talent in the nation."
Premise quickly plans to expand its services offered via virtual. To learn more about Premise's new standard of virtual care, click here.
ABOUT PREMISE HEALTH
Premise Health is the leading direct healthcare company, operating more than 600 wellness centers in 44 states and Guam for more than 275 of the largest commercial and municipal employers in the U.S.
Premise partners with its clients to connect their populations to high-quality, cost-effective healthcare. It delivers value by removing barriers to care and creating seamless experiences, which helps people live healthier. With millions of eligible members and dependents, Premise delivers care onsite (on campus at an employer), nearsite (in the community), and virtually (24/7) through its primary care, occupational health, pharmacy, fitness, and wellness products.
As the premier provider of employer-based healthcare, Premise offers unmatched access, enhanced clinical quality, and an exceptional member experience. The result is healthcare that raises the bar and delivers true financial return for the ultimate payor, the employer.
Detroit-based Quicken Loans is the nation's largest home mortgage lender. The company closed $145 billion across all 50 states in 2019. In late 2015 Quicken Loans introduced Rocket Mortgage, the first fully digital mortgage experience. Today, 98% of all home loans originated by Quicken Loans utilize Rocket Mortgage Technology.
Quicken Loans moved its headquarters to downtown Detroit in 2010. Today, Quicken Loans and the Rock Family of Companies employ 18,000 full-time team members in Detroit's urban core. The company generates loan production from web centers located in Detroit, Cleveland and Phoenix. It also operates a centralized loan processing facility in Detroit. Quicken Loans ranked highest in the country for customer satisfaction for primary mortgage origination by J.D. Power for the past ten consecutive years, 2010 – 2019, and also ranked highest in the country for customer satisfaction among all mortgage servicers the past six consecutive years, 2014 – 2019.
Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top 1/3rd of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans "#1 Place to Work in the Country for African Americans."
For more information and company news visit QuickenLoans.com/press-room.