Symitar Interfaces with Amazon Echo to Strengthen Member Interaction

-- Best Innovation Group designs way for credit union members to bank through voice interaction technologies --

Tweet this: Core provider @Symitar creates role for @amazonecho @CortanaSays in #banking #IoT

Feb 18, 2016, 08:00 ET from Jack Henry & Associates, Inc.

MONETT, Mo., Feb. 18, 2016 /PRNewswire/ -- Jack Henry & Associates, Inc. (NASDAQ: JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division today introduced Financial Innovations Voice Experience (FIVE), an initiative developed by Best Innovation Group (BIG) to enable personal assistant and voice interaction devices, such as Amazon's Echo™ or Cortana® by Microsoft® for Windows®, to act as new banking touchpoints.

BIG worked through Symitar's services-based programming interface, SymXchange™, to create an integration between these technologies and the Episys® core processing platform that enables consumers to conduct routine online or mobile banking activity via voice commands. Through FIVE, members can engage with their credit union to:

  • Ask about an account balance or pending payment;
  • Begin the request for an additional account;
  • Report a lost card or change of address; and
  • Make a payment or transfer money, among other things.

Their virtual personal assistant would then perform the task and the associated core changes.

John Best, president and CEO of BIG, said, "I believe that the next level of service isn't about adding new channels, but about how we can enable the channels members are using to be more intuitive. We were very pleased when Symitar understood our vision and helped bring it to life with an interface that greatly expedited our time to market. The organization brought open mindedness, creativity and leadership to a project highly relevant to the future of banking."

Symitar's Episys is flexible and easy to integrate, even with emerging technologies like Echo and Cortana. Its SymXchange component enables credit unions and third parties to more easily access and personalize data and business rules. Using SymXchange, BIG has created an avenue for information to be delivered to the consumer through the virtual personal assistant.

According to Jeff Johnson, CIO of the $2.3 billion-asset Vernon Hills, Ill., Baxter Credit Union, "Voice activated computing is not new, but as fintech giants spin great ideas, Symitar enables us to adopt them. Symitar has demonstrated a continual drive to provide a world-class platform, one that is open and pushes us to innovate at the edge. Having personal assistant devices as another member interaction touchpoint affords our credit union the constant awareness and engagement with our members to further cement and maintain key banking relationships."

Symitar has always touted the flexibility to facilitate third-party product interfaces to its core solutions. SymXchange extends greater control for the credit union to differentiate unique service offerings while also enhancing the general efficiency of Episys and eliminating traditionally costly customization and integration projects.

Ted Bilke, president of Symitar, added, "This is the digital banking environment we've only imagined, having virtual personal assistants go beyond the scope of weather forecasting and reading calendar reminders to actually help manage financial activity. We believe it's our responsibility to create and enable a larger ecosystem of technology offerings in order to continually improve credit unions' financial interactions with their members. The influence of BIG and the resulting FIVE initiative is Symitar's way of proactively addressing market needs with services indicative to consumers' lifestyles."

About BIG

BIG, founded by former Wescom Resources Group CTO John Best, is an innovation think tank designed to point its clients in the right direction and achieve quicker adoption of cutting edge technologies. BIG will also leverage the size and scale of its clients to create relationships with entities that would not otherwise want to engage in the credit union market. The firm will provide research and development for its clients in the form of prototypes and written research. BIG will also provide content to credit unions on a subscription basis, providing reviews and research of emerging technology. In addition, BIG will generate avenues to attract top technology talent to credit unions. For more information, visit:

About Symitar

Symitar®, a division of Jack Henry & Associates, Inc. (NASDAQ: JKHY), is a leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at

About Jack Henry & Associates, Inc.

Jack Henry & Associates, Inc.® (NASDAQ: JKHY) is a leading provider of computer systems and electronic payment solutions primarily for financial services organizations. Its solutions serve almost 10,800 customers nationwide, and are marketed and supported through three primary brands. Jack Henry Banking® supports banks ranging from community banks to multi-billion dollar institutions with information processing solutions. Symitar® is a leading provider of information processing solutions for credit unions of all sizes. ProfitStars® provides highly specialized products and services that enable financial institutions of every asset size and charter, and diverse corporate entities to mitigate and control risks, optimize revenue and growth opportunities, and contain costs. Additional information is available at

Statements made in this news release that are not historical facts are forward-looking information.  Actual results may differ materially from those projected in any forward-looking information. Specifically, there are a number of important factors that could cause actual results to differ materially from those anticipated by any forward-looking information. Additional information on these and other factors, which could affect the Company's financial results, are included in its Securities and Exchange Commission (SEC) filings on Form 10-K, and potential investors should review these statements. Finally, there may be other factors not mentioned above or included in the Company's SEC filings that may cause actual results to differ materially from any forward-looking information.



SOURCE Jack Henry & Associates, Inc.