Tampa General Hospital Deploys Artificial Intelligence Tools to Elevate Patient Experience

Ambient listening eliminates hours of documentation so providers can focus on patients and their care.

TAMPA, Fla., June 11, 2024 /PRNewswire/ -- Documentation is essential to delivering high-quality care but can result in a heavy burden on physicians and serve as a distraction from their patient interactions. Tampa General Hospital (TGH) is turning to artificial intelligence (AI) solutions to reduce the bureaucracy and elevate the patient experience.

Through a partnership with Nuance finalized this month, more than 500 physicians affiliated with Tampa General will begin utilizing DAX Copilot to increase productivity. The ambient listening tool is used to securely capture a patient story, including details of symptoms, observations and experiences. With the help of AI, it automatically converts multi-party conversations into specialty-specific, clinical summaries in seconds.

"Simply put, documentation is necessary, but it's a growing burden on all involved. At Tampa General Hospital, we're not willing to settle for the status quo. We're focused on pursuing innovative solutions to transform the way we deliver care," said John Couris, president and CEO of Tampa General Hospital. "With the help of AI, we're easing the burden of documentation on providers and in turn giving them the ability and the additional time to focus on our top priority — our patients. It's initiatives like these that set Tampa General apart from the rest and contribute to the world-class care we deliver."

The technology was made available for full integration into the Epic electronic health record (EHR) system earlier this year, making Tampa General one of the early adopters of this AI tool that has proven to support physicians while elevating patient care.

The tool is not a voice-to-text transcription. Instead, it is an AI-powered solution that identifies voices, captures patient history, detects key observations, summarizes takeaways and works seamlessly with existing platforms already utilized at Tampa General. The technology — like all technology implemented at Tampa General — adheres to the highest standards of security and privacy and is in accordance with federal HIPAA requirements.

The benefits of this technology are not just felt by physicians, but also by the patients they see. The use of technology to reduce documentation requirements enables providers to spend more time with their patients with a greater focus on their needs.

"As the documentation burden on providers grows, they have less and less time to spend with their patients and they are often tethered to their keyboards in exam rooms," said Nishit Patel MD, VP Chief Medical Informatics Officer, Tampa General. "With the power of emerging technologies, like AI and ambient listening, we can finally free our physicians and providers from this administrative burden and allow them to focus on what they do best at Tampa General: deliver world-class, patient-centered care."

A series of data points, surveys and studies reveal that U.S. physicians spend an average of 4.5 hours per day or as much as two-thirds of their time on paperwork or electronic documentation. The requirement for documentation leaves less time for them to spend directly with patients and contributes greatly to burnout. What's more, time spent on documentation decreases collaboration and communication between providers and clinical staff.

DAX Copilot is reported to reduce documentation time by half. Nearly three-quarters of physicians who utilize the technology experience a reduction in feelings of burnout and fatigue. A vast majority of patients (85%) say their physician is more personable and conversational.

ABOUT TAMPA GENERAL HOSPITAL
Tampa General Hospital, a 981-bed, not-for-profit, academic health system, is one of the largest hospitals in America and delivers world-class care as the region's only center for Level l trauma and comprehensive burn care. Tampa General Hospital is the highest-ranked hospital in the market in U.S. News & World Report's 2023-24 Best Hospitals, with six specialties ranking among the top 50 best hospital programs in the United States. Tampa General Hospital has been designated as a model of excellence by the 2022 Fortune/Merative 100 Top Hospitals list. The academic health system's commitment to growing and developing its team members is recognized by two prestigious Forbes magazine rankings – in the top 100 nationally in the 2023 America's Best Employers for Women and top 25 in Florida in the 2023 America's Best Employers by State. Tampa General is the safety net hospital for the region, caring for everyone regardless of their ability to pay, and in fiscal year 2022, provided a net community benefit of approximately $240.3 million in the form of health care for underinsured patients, community education, and financial support to community health organizations in Tampa Bay. It is one of the nation's busiest adult solid organ transplant centers and is the primary teaching hospital for the USF Health Morsani College of Medicine. With six medical helicopters, Tampa General Hospital transports critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. Tampa General houses a nationally accredited comprehensive stroke center, and its 32-bed Neuroscience, Intensive Care Unit is the largest on the West Coast of Florida. It also is home to the Muma Children's Hospital at TGH, the Jennifer Leigh Muma 82-bed neonatal intensive care unit, and a nationally accredited rehabilitation center. Tampa General Hospital's footprint includes TGH North which is comprised of three hospitals and several outpatient locations in Citrus and Hernando counties, 17 Tampa General Medical Group Primary Care offices, TGH Family Care Center Kennedy, TGH Outpatient Center, TGH Virtual Health, and 21 TGH Imaging outpatient radiology centers throughout Hillsborough, Pasco, Pinellas and Palm Beach counties. Tampa Bay area residents also receive world-class care from the TGH Urgent Care powered by Fast Track network of clinics. To see a medical care professional live anytime, anywhere on a smartphone, tablet or computer, visit Virtual Health | Tampa General Hospital (tgh.org).  As one of the largest hospitals in the country, Tampa General Hospital is the first in Florida to partner with GE Healthcare and open a clinical command center that provides real-time situational awareness to improve and better coordinate patient care at a lower cost. For more information, go to www.tgh.org.

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SOURCE Tampa General Hospital