Terms & Conditions: NLA Informs Public Of Terrifying Risks Associated With Ride Hailing Apps

What Are You Really Agreeing to When You Click That Fateful "Agree" Button?

Jul 14, 2015, 09:17 ET from National Limousine Association

NEW YORK, July 14, 2015 /PRNewswire/ -- The National Limousine Association (www.limo.org), in an effort to heighten public awareness, would like to highlight the alarming terms and conditions listed on the websites of Uber, LYFT, VIA and Whisk. The NLA's main initiative is to ensure that the integrity of the ground transportation industry is preserved and the safety of passengers and drivers are protected. It is imperative to think twice before you app.

"The National Limousine Association has worked diligently to ensure that safety standards are universally enforced across the entire ground transportation industry," said Gary Buffo, President of the National Limousine Association. "It is our objective that all ground transportation, including TNCs, perform under the same standards as private and pre-arranged ground transportation drivers.  Upon closer inspection, several TNCs terms and conditions reveal a number of disturbing provisions that should give any passenger pause."

From Uber's Terms and Conditions

Note: "Third Party Providers" = The Drivers

  • "Uber does not guarantee the suitability, safety or ability of third party providers."
  • "By using the services, you acknowledge that you may be exposed to situations involving third party providers that are potentially unsafe, offensive, harmful to minors or otherwise objectionable, and that use of third party providers arranged or scheduled using the services is at your own risk and judgement."

From LYFT's Terms and Conditions

  • "Users understand and accept that LYFT has no control over the identity or actions of the riders and drivers, and LYFT requests that users exercise caution and good judgement when using the services. Drivers and riders use the services at their own risk."

From VIA's Terms and Conditions

Note: "You" = The Passenger(s)

Note: "Third Party Providers" = The Drivers

  • "You assume all risk associated with dealing with third party providers. You agree to resolve disputes directly with the other party. You release VIA of all claims, demands, and damages in disputes among users of the Service."

From Whisk's Terms and Conditions

  • "Whisk assumes no liability for any acts on the part of the driver."

Tomorrow, Wednesday, July 15th, Uber's newly released Privacy Statement will go into effect. This Statement has already come under intense media and public scrutiny. Rest assured, the NLA will thoroughly consider this statement when further educating the public as to the alarming consequences it may pose to the ground transportation industry, and the safety of our roads.


The National Limousine Association is a non-profit organization responsible for and dedicated to representing the interests of the private driver transportation industry at the global, national, state, and local level. It is the unified voice of this industry – linking transportation industry professionals from owners and operators to suppliers, manufacturers, regional and state limousine associations. With more than 2,000 NLA members, the Association is committed to exceeding expectations with regards to professionalism, transportation efficiency and safe riding.

For additional information on the NLA, please visit www.limo.org.


The Ride Responsibly™ campaign is an unprecedented effort to bridge an industry-wide gap between the rights of passengers and the responsibilities of service providers. The campaign establishes best safety practices for prearranged car services and transportation network companies (TNCs), which include ride-hailing app car services, such as Lyft, Sidecar, Uber and Whisk. This initiative by the National Limousine Association is designed to help address growing public concern and provide a forum for all to voice their views on the ground transportation industry. The program focuses on educating both service providers and the public about regulations, legislation and best practices within the industry. The goal is to empower and inform the public at large, and drivers and operators alike with the necessary tools to Ride Responsibly™.

For additional information on Ride Responsibly™, please visit www.rideresponsibly.org.

Logo - http://photos.prnewswire.com/prnh/20150713/236045LOGO  
Logo - http://photos.prnewswire.com/prnh/20150713/236044LOGO

SOURCE National Limousine Association