FAIRFAX, Va., July 24, 2018 /PRNewswire/ --ICF (NASDAQ: ICFI), a global consulting and digital services provider, today released a survey showing that the vast majority of federal leaders (90 percent) believe agencies should prioritize the citizen experience in their digital efforts. Additionally, 97 percent agree that the government is responsible for providing digital tools and services that have a positive impact on the lives of citizens.
However, in contrast, the survey also found that 80 percent of respondents believe agencies actually prioritize back-end technologies over the quality of the citizens' digital experience. Respondents also named several barriers faced when trying to implement digital innovation for citizens, including federal security and privacy requirements, as well as recent cybersecurity incidents and a difficult procurement process.
"The potential for agencies to undergo a digital transformation is high; the technology is ready, the talent is eager and citizens want it," said Kris Tremaine, senior vice president at ICF. "To see real progress, agencies need to do more than make heavy IT investments. Federal leaders need to also focus on human-centered design, change management, recruiting and deep analytics to understand citizen needs. Creating a culture of innovation, prioritizing the citizen experience, and implementing an integrated approach are critical in order to move forward."
About ICF ICF (NASDAQ:ICFI) is a global consulting services company with over 5,000 specialized experts, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
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