Zap Group Upgrades Lighthouse to Improve its Customer Service

May 18, 2015, 09:00 ET from KMS Lighthouse

SAN JOSE, California, May 18, 2015 /PRNewswire/ --

Zap Group, a leading consumer internet group, chose to upgrade its Lighthouse knowledge system. The project, which commenced in H2 2014 and was recently completed, will serve all of the group's employees and customers.

Zap decided to upgrade to Lighthouse Desktop v. 4.5.1, which includes an advanced natural language search engine. The engine provides end users with a fast, easy and intuitive means of access to Zap's organizational knowledge. These will shorten work and employee training processes, enabling Zap to leap ahead in the world of service and sales.

Lighthouse in its new version is a more robust system, with an improved UI visualization, a dynamic homepage and better modules. One of the modules, exams and surveys, enables organizations to check workers' professional level and receive their feedback.

Lighthouse will be used by all of Zap's service, sales and collection centers, as well as by their HQ, i.e. all of Zap's business and marketing policymakers.

According to Sigal Sharoni, Zap Group CEO, "The system upgrade has made our knowledge sharing more efficient. In today's digital age, when things change on a daily basis, the ability to immediately update our messages enables Zap Group to provide a more professional service to our dozens of thousands of clients."

According to Yossi Caspi, KMS lighthouse chairperson and CEO, "The Lighthouse system we have delivered will enable the company's management to quickly deliver consistent and precise business and marketing messages to their service and sales representatives, and from there to the company's clients. In a short while the change will be reflected in their conversion rate."

About KMS lighthouse 

The Lighthouse knowledge solution improves performance and productivity by providing agents on all channels with real-time, on-the-spot access to all the information they need to optimize customer service and to transform customer engagement into sales. Lighthouse is suitable for all business units: sales, customer service, back-office, technical support, and implementing go-to-market strategy, by providing users with quick, consistent and precise answers to questions and queries. Combined with brilliant knowledge visualization and our lightning-fast implementation, it's a winning product.

In just a few years, Lighthouse has earned a growing global customer base and glowing industry and analyst reviews including Gartner's 2014 Cool Vendor List and KM World's list of the world's most important knowledge companies alongside Google and Tibco.

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Noga Cohen

SOURCE KMS Lighthouse