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      ZENVIA Reports Q2 2024 and H1 2024 Results


      News provided by

      Zenvia

      Sep 05, 2024, 17:00 ET

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      Normalized EBITDA of BRL 33.7 million in Q2 2024 and BRL 56.8 million in H1 2024 

      Strict cost control led G&A as % of revenues to 14.5% in H1 2024 from 18.5% in H1 2023

      Promising early results of Zenvia Customer Cloud soft launch, with healthy levels of recurring revenue, churn and crossed adoption

      SÃO PAULO, Sept. 5, 2024 /PRNewswire/ -- Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX solution in Latin America empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, today reported its operational and financial metrics for the second quarter of 2024.

      Cassio Bobsin, Founder & CEO of ZENVIA, said: "During the quarter, we kept our focus on rolling out Zenvia Customer Cloud, and we are pleased to report that the launch has been met with enthusiasm from our clients. We also released in June our cutting-edge Generative AI Chatbot solution, which delivers value in just under six minutes and, within two months of its launch, has already resulted in 99 chatbots developed by companies across eight sectors in Latin America. We are excited about the opportunities these innovations present and remain committed to driving continued growth and strengthening our leadership position in the market. Our team's dedication and the positive response from our clients underscore our confidence in the transformative potential of these solutions and our ability to exceed expectations as we move forward."

      Shay Chor, CFO & IRO of ZENVIA, said: "We achieved another quarter of solid revenue growth in Q2 2024, with margins remaining within our guidance range, despite the fact that the revenue increase was mainly driven by large enterprises in both segments, which typically have lower margins. A key highlight of the quarter is the significant reduction in G&A expenses, which was down more than 10% YoY in Q2, attesting our continued commitment to rigorous cost control, and positively impacting our EBITDA. Looking ahead, we are focused on maintaining this momentum, rolling out Zenvia Customer Cloud and unlocking profitable value from our operations to keep deleveraging the business."

      Key Financial Metrics (BRL MM and %)

      Q2 2024

      Q2 2023

      YoY

      H1 2024

      H1 2023

      YTD

      Revenues

      231.2

      192.9

      19.8 %

      443.8

      372.0

      19.3 %

      Gross Profit

      87.5

      70.4

      24.4 %

      168.4

      149.3

      12.8 %

      Gross Margin

      37.9 %

      36.5 %

      1.4p.p.

      37.9 %

      40.1 %

      -2.2p.p.

      Non-GAAP Adjusted Gross Profit(1)

      100.2

      83.2

      20.4 %

      193.8

      175.7

      10.3 %

      Non-GAAP Adjusted Gross Margin(2)

      43.3 %

      43.1 %

      0.2p.p.

      43.7 %

      47.2 %

      -3.6p.p.

      Operating Loss (EBIT)

      10.0

      -7.0

      n.m

      0.3

      -19.3

      n.m

      Adjusted EBITDA(3)(5)

      33.6

      14.9

      125.5 %

      46.7

      22.7

      105.3 %

      Normalized EBITDA(4)(5)

      33.7

      14.9

      126.1 %

      56.8

      22.7

      150.0 %

      Loss of the Period

      (15.9)

      (15.2)

      5.1 %

      (72.2)

      (31.9)

      126.0 %

      Cash Balance

      89.4

      142.6

      -37.3 %

      89.4

      142.6

      -37.3 %

      Net cash flow from (used in) operating activities

      18.1

      32.8

      -44.6 %

      5.3

      132.3

      -96.0 %

      Total Active Customers(6)

      11,849

      14,740

      -19.6 %

      11,849

      14,740

      -19.6 %

      (1)  For a reconciliation of our Non-GAAP Gross Profit to Gross Profit, see Selected Financial Data section below.
      (2)  We calculate Non-GAAP Gross Margin as Non-GAAP Gross Profit divided by revenue.
      (3)  For a reconciliation of our Adjusted EBITDA to Loss for the Period, see Selected Financial Data section below.
      (4)  For a reconciliation of our Normalized EBITDA to Loss for the Period, see Selected Financial Data section below.
      (5)  In December 2023, the Company identified that the allowance for expected credit losses and cost with amortization of intangibles was understated. The calculation was reassessed in the annual financial statements and Management has retrospectively revised the first six months of 2023 for comparison purposes.
      (6)  We define an Active Customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an Inactive Customer.

      Highlights Q2 2024

      • Revenues totaled BRL 231.2 million, up 19.8% when compared to BRL 192.9 million in Q2 2023 as a result of both SaaS (+15.6% YoY) and CPaaS (+22.1%) expansion. CPaaS and SaaS saw growth mainly from large enterprise customers.
      • Non-GAAP Adjusted Gross Profit of BRL 100.2 million was up 20.4% YoY while Non-GAAP Adjusted Gross Margin was mainly stable, up by 0.2 percentage points to the expected level of 43.3% YoY as highlighted in our guidance for 2024. This decrease is due to:

      (i)  Higher mix of CPaaS in the period, principally from large enterprises with lower margins; and
      (ii)  Lower SaaS margins, which also grew more in large enterprises with lower margins.

      • Total number of active customers decreased to 11.8k, being 6.8k from SaaS and 5.5k from CPaaS. This decrease reflects a client-base cleanup, combining the rollout of Zenvia Customer Cloud - that unifies SaaS clients' contracts - with a drop in smaller CPaaS clients which used lower volumes of SMS and were less profitable.
      • Normalized EBITDA was positive BRL 33.7 million in the quarter, up 126.1% from Q2 2023, benefiting from higher revenues and strict expense control.
      • On June 19, we announced the launch of our Generative AI Chatbot, a game-changing solution to revolutionize chatbot development, making it as simple and intuitive as a personal interaction and accessible to businesses of all sizes looking to improve and automate customer service. Key highlights include easy customization and efficient integration with multiple communication channels, ensuring a superior solution for all customer needs. Within two months of its launch, 99 chatbots were already developed by companies across eight industry sectors in Latin America.
      • The migration of the client base to Zenvia Customer Cloud has already started, with a full rollout expected by the H1 2025. To date, we could observe healthy levels of recurring revenue, churn, and cross-adoption.

      Highlights H1 2024

      • Revenues totaled BRL 443.8 million, up 19.3% when compared to BRL 372.0 million in H1 2023 as a result of both SaaS (+13.8% YTD) and CPaaS (+22.5%) expansion.
      • Non-GAAP Adjusted Gross Profit of BRL 193.8 million was up 10.3% YTD while Non-GAAP Adjusted Gross Margin was down 3.6 percentage points YoY to the expected level of 43.7%.
      • Normalized EBITDA was positive BRL 56.8 million in the quarter, up 150.0% from H1 2023, which is in line with our expectations and in line to deliver the full  year guidance of BRL 120 million to BRL 140 million.

      SaaS Business

      SaaS Key Operational & Financial Metrics
      (BRL MM and %)

      Q2 2024

      Q2 2023

      YoY

      H1 2024

      H1 2023

      YTD

      Revenues

      78.0

      67.5

      15.6 %

      154.8

      136.0

      13.8 %

      Gross Profit

      29.9

      29.1

      2.5 %

      60.4

      62.1

      -2.6 %

      Gross Margin

      38.3 %

      43.2 %

      -4.9p.p.

      39.0 %

      45.6 %

      -6.6p.p.

      Non-GAAP Gross Profit(1)

      42.5

      42.0

      1.3 %

      85.9

      88.4

      -2.9 %

      Non-GAAP Gross Margin(2)

      54.5 %

      62.2 %

      -7.7p.p.

      55.5 %

      65.0 %

      -9.5p.p.

      Net Revenue Expansion (NRE)

      100 %

      116 %

      -16p.p.

      100 %

      116 %

      -16p.p.

      Total Active Customers(3)

      6,770

      6,888

      -1.7 %

      6,770

      6,888

      -1.7 %

      (1)  For a reconciliation of the Non-GAAP Adjusted Gross Profit of our SaaS business segment to Gross Profit of our SaaS business segment, see Selected Financial Data section below.
      (2)  We calculate Non-GAAP Adjusted Gross Margin of our SaaS business segment as Non-GAAP Gross Profit of our SaaS business segment divided by revenue of our SaaS business segment.
      (3)  We define an Active Customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an Inactive Customer.

      In Q2 2024, our SaaS business Revenue went up 15.6% YoY to BRL 78.0 million, compared to BRL 67.5 million in Q2 2023, primarily from large enterprise customers, especially in the Consulting business that has a low base of comparison in Q2 2023. In H1 2024, our SaaS business revenue increased 13.8%.

      As a result, Q2 2024 Non-GAAP Adjusted Gross Profit was mainly stable, up 1.3% YoY to BRL 42.5 million from BRL 42.0 million. It is worth noting that the soft launch of Zenvia Customer Cloud began at the end of Q1 2024, and the team is focused on rolling out all functionalities by Q4 2024, when we expect to launch the full marketing campaign.

      The revenue increase came mostly from large enterprises that carry lower margins, leading to lower Non-GAAP Adjusted Gross Margin from SaaS. Despite being down by 7.7 percentage points YoY to 54.5%, this margin level is expected, given that the large enterprise business carries lower margins when compared to the pure software business of circa 50%. For the same reason, in H1 2024, our Non-GAAP Adjusted Gross Profit was down 2.9%, which resulted in an expected decrease of 9.5 percentage points in our Non-GAAP Adjusted Gross Margin.

      CPaaS Business

      CPaaS Key Operational & Financial Metrics
      (BRL MM and %)

      Q2 2024

      Q2 2023

      YoY

      H1 2024

      H1 2023

      YTD

      Revenues

      153.2

      125.5

      22.1 %

      289.0

      235.9

      22.5 %

      Non-GAAP Gross Profit(1)

      57.7

      41.2

      39.8 %

      108.0

      87.3

      23.7 %

      Non-GAAP Gross Margin(2)

      37.6 %

      32.9 %

      4.8p.p.

      37.4 %

      37.0 %

      0.4p.p.

      Total Active Customers(3)

      5,506

      8,647

      -36.3 %

      5,506

      8,647

      -36.3 %

      (1)    For a reconciliation of the Non-GAAP Adjusted Gross Profit of our CPaaS business segment to Gross Profit of our CPaaS business segment, see Selected Financial Data section below.
      (2)    We calculate Non-GAAP Adjusted Gross Margin of our CPaaS business segment as Non-GAAP Gross Profit of our CPaaS business segment divided by revenue of our CPaaS business segment.
      (3)    We define an active customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an inactive customer.

      Our CPaaS business reported Net Revenues of BRL 153.2 million in Q2 2024, up 22.1% YoY, while Non-GAAP Gross Profit increased 39.8% YoY to BRL 57.7 million from BRL 41.2 million in Q2 2023. Non-GAAP Gross Margin reached 37.6%, compared to 32.9% in Q2 2023, mainly due to opportunities of unusually high margins with certain large enterprises.

      In H1 2024, our CPaaS business reported Net Revenues of BRL 289.0 million, up 22.5% YTD, with our Non-GAAP Adjusted Gross Profit increasing at a similar rate, leading to a Non-GAAP Adjusted Gross Margin of 37.4%, up 0.4 p.p. YoY. 

      It is worth noting that the decrease in the active customer base was primarily due to the clean-up and removal of smaller CPaaS clients who were not generating revenue. This move reflects our focus on retaining customers that contribute with revenues and EBITDA generation as attested by the 22% increase in CPaaS top line and 40% increase in Non-GAAP Adjusted Gross Profit during the quarter.

      Consolidated Financial Results

      Revenue
      Consolidated revenues in Q2 2024 totaled BRL 231.2 million, up 19.8% YoY, reflecting the increases of 22.1% in CPaaS and 15.6% in SaaS. In H1 2024 consolidated revenues totaled BRL 443.8 million, up 19.3% YTD, reflecting the increases of 22.5% in CPaaS and 13.8% in SaaS. The soft launch of Zenvia Customer Cloud began at the end of Q1 2024, and the team is focused on rolling out all functionalities by Q4 2024, when we expect to launch the full marketing campaign.

      Profitability
      Our Consolidated Non-GAAP Adjusted Gross Profit went up by 20.4% YoY in Q2 2024 to BRL 100.2 million, mainly reflecting the 39.8% increase in CPaaS Non-GAAP Adjusted Gross Profit. Non-GAAP Adjusted Gross Margin was stable YoY, up by 0.2 p.p. to 43.3% in Q2 2024 from 43.1% in Q2 2023. Higher than expected CPaaS margins were able to offset lower SaaS margins, as the latter also expanded more with large enterprise customers. In addition, we had a higher share of CPaaS in the revenue mix, of 66.3% in Q2 2024 compared to 65.0% in Q2 2023.

      Adjusted EBITDA in Q2 2024 was positive BRL 33.7 million, compared to BRL 14.9 million in Q2 2023. The 125.5% increase is mainly due to higher revenues and stricter expense control. Normalized EBITDA amounted to BRL 56.8 million in H1 2024, which compares to BRL 22.7 million in the same period of 2023.  Our LTM Normalized EBITDA has reached BRL 110.2 million in June 2024, which puts us on track to delivering on the 2024 guidance.

      Reiterating FY 2024 Guidance


      FY 2024 Guidance

      Revenue

      BRL$930 - $970 million

           Y/Y Growth

      15% - 20%

      Non-GAAP Adjusted Gross Margin

      42% - 45%

      Normalized EBITDA

      BRL$120 - $140 million

      Conference Call
      The Company's senior management team will host a webcast to discuss the results and business outlook on Friday, September 6, 2024, at 10:00 am ET. To access the webcast presentation, click here. 

      Additional information regarding Zenvia can be found at https://investors.zenvia.com.

      Contacts

      Investor Relations

      Caio Figueiredo

      Fernando Schneider

      [email protected]

      Media Relations – FG-IR

      Fabiane Goldstein – (954) 625-4793 – [email protected]

       

       

      About ZENVIA
      Zenvia (NASDAQ: ZENV) is a technology company dedicated to creating a new world of experiences. It focuses on enabling companies to create personalized, engaging and fluid experiences across the entire customer journey, all through its unified, multi-channel customer cloud solution. Boasting two decades of industry expertise, over 13,000 customers and operations throughout Latin America, Zenvia enables businesses of all segments to amplify brand presence, escalate sales, and elevate customer support, generating operational efficiency, productivity and results, all in one place. To learn more and get the latest updates, visit our website and follow our social media profiles on LinkedIn, Instagram, TikTok and YouTube.

      Forward-Looking Statements
      The preliminary fourth quarter and full year operating results set forth above are based solely on currently available information, which is subject to change. These preliminary operating results constitute forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are made as of the date they were first issued and were based on current expectations, estimates, forecasts, and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "hope," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "might," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond Zenvia's control. Zenvia's actual results could differ materially from those stated or implied in forward-looking statements due to several factors, including but not limited to: our ability to innovate and respond to technological advances, changing market needs and customer demands, our ability to successfully acquire new businesses as customers, acquire customers in new industry verticals and appropriately manage international expansion, substantial and increasing competition in our market, compliance with applicable regulatory and legislative developments and regulations, the dependence of our business on our relationship with certain service providers, among other factors.

      SELECTED FINANCIAL DATA
      The following selected financial information are preliminary, unaudited and are based on management's initial review of operations for the second quarter of 2024.

      Income Statement


      Q2

      H1


      2024

      2023

      Variation

      2024

      2023

      Variation


      (non-audited)

      (restated)

      (non-audited)

      (restated)


      (in thousands of R$)

      ( %)

      (in thousands of R$)

      ( %)

      Revenue

      231,159

      192,919

      19.8 %

      443,795

      371,966

      19.3 %

      Cost of services

      -143,624

      -122,533

      17.2 %

      -275,403

      -222,631

      23.7 %

      Gross profit

      87,535

      70,386

      24.4 %

      168,392

      149,335

      12.8 %

      Selling and marketing expenses

      -26,001

      -24,807

      4.8 %

      -53,360

      -52,249

      2.1 %

      General and administrative expenses

      -33,293

      -37,348

      -10.9 %

      -64,563

      -68,795

      -6.2 %

      Research and development expenses

      -14,071

      -11,109

      26.7 %

      -28,867

      -25,113

      14.9 %

      Allowance for expected credit losses

      -1,464

      -3,708

      -60.5 %

      -6,895

      -21,977

      -68.6 %

      Other income and expenses, net

      -2,690

      -451

      496.5 %

      -14,406

      -536

      2587.7 %

      Operating gain (loss)

      10,016

      -7,037

      -242.3 %

      301

      -19,335

      -101.6 %

      Financial expenses

      -37,895

      -17,125

      121.3 %

      -105,133

      -35,849

      193.3 %

      Finance income

      438

      3,987

      -89.0 %

      7,472

      6,612

      13.0 %

      Financial expenses, net

      -37,457

      -13,138

      185.1 %

      -97,661

      -29,237

      234.0 %

      Loss before taxes

      -27,441

      -20,175

      36.0 %

      -97,360

      -48,572

      100.4 %

      Deferred income tax and social contribution

      14,011

      7,793

      79.8 %

      30,094

      19,639

      53.2 %

      Current income tax and social contribution

      -2,507

      -2,788

      -10.1 %

      -4,927

      -3,006

      63.9 %

      Loss for the period

      -15,937

      -15,170

      5.1 %

      -72,193

      -31,939

      126.0 %








      Loss attributable to Owners of the Company

      -16,045

      -15,226

      5.4 %

      -72,419

      -32,065

      125.9 %

      Non-controlling interests

      108

      56

      92.9 %

      226

      126

      79.4 %

      Balance Sheet



      December 31, 2023
      (audited)

      June 30, 2024
      (non-audited)



      (in thousands of R$)

      Assets




      Current assets


      250,331

      304,179

      Cash and cash equivalents


      63,742

      89,411

      Trade and other receivables


      148,784

      170,326

      Recoverable assets


      28,058

      27,555

      Prepayments


      5,571

      9,871

      Other assets


      4,176

      7,016

      Advances to Acquisition








      Non-current assets


      1,461,233

      1,480,788

      Restricted Cash


      6,403

      6,749

      Prepayments


      1,109

      713

      Other Assets


      10

      10

      Deferred Tax Assets


      91,971

      122,065

      Property, plant and equipment


      14,413

      20,855

      Intangible assets


      1,347,327

      1,330,396





      Total assets


      1,711,564

      1,784,967







      December 31, 2023
      (audited)

      June 30, 2024
      (non-audited)



      (in thousands of R$)

      Liabilities




      Current liabilities


      607,374

      622,848

      Trade and other payables


      353,998

      374,933

      Loans, borrowings and Debentures


      36,191

      73,527

      Liabilities from acquisitions


      134,466

      99,936

      Employee benefits


      50,085

      47,811

      Tax liabilities


      18,846

      16,991

      Lease liabilities


      2,056

      1,962

      Deferred revenue


      11,547

      7,591

      Taxes to be paid in installments


      185

      97

      Derivative and Financial Instruments


      -






      Non-current liabilities


      215,243

      341,236

      Liabilities from acquisitions


      160,237

      187,096

      Loans, borrowings


      51,605

      56,037

      Provisions for tax, labor and civil risks


      1,721

      1,744

      Lease liabilities


      752

      1,834

      Employee Benefits


      615

      1,478

      Derivative financial instruments


      -

      92,757

      Taxes to be paid in installments


      313

      290





      Equity


      888,947

      820,883

      Capital


      957,525

      1,007,522

      Reserves


      247,464

      206,887

      Foreign currency translation reserve


      3,129

      (2,188)

      Other components of equity


      283

      283

      Accumulated losses


      (319,591)

      (392,010)

      Non-controlling interests


      137

      389





      Total equity and liabilities


      1,711,564

      1,784,967

      Indebtness


      Interest

      December 31, 2023
      (audited)

      June 30, 2024
      (non-audited)

                                                                                                                                                     (in thousands of R$)

      Working capital

      100% CDI+2.51% to 6.55% and 8.60%

      69,667

      113,730

      Debentures

      18.16 %

      18,129

      15,834

      Total


      87,796

      129,564

      Cash Flow


      Q2

      H1


      2024
      (non-audited)

      2023
      (restated)

      2024
      (non-audited)

      2023
      (restated)


      (in thousands of R$)

      Net cash from (used in) operating activities

      18,134

      32,758

      5,269

      132,318

      Net cash used in investing activities

      -21,078

      -14,735

      -33,507

      -17,438

      Net cash from (used in) financing activities

      21,459

      -31,548

      54,793

      -69,914

      Exchange rate change on cash and cash equivalents

      -629

      -2,918

      -886

      -2,630

      Net (decrease) increase in cash and cash equivalents

      17,886

      -16,443

      25,669

      42,336

      Special Note Regarding Non-GAAP Financial Measures

      This press release presents certain Non-GAAP financial measures, which are not recognized under IFRS, specifically Non-GAAP Adjusted Gross Profit, Non-GAAP Adjusted Gross Margin, Non-GAAP Adjusted Gross Profit for our SaaS business segment, Non-GAAP Adjusted Gross Profit for our CPaaS business segment, Non-GAAP Adjusted Gross Margin for our SaaS business segment, Non-GAAP Adjusted Gross Margin for our CPaaS business segment, Adjusted EBITDA and Normalized EBITDA. A Non-GAAP financial measure is generally defined as one that purports to measure financial performance but excludes or includes amounts that would not be so adjusted in the most comparable GAAP measure. Non-GAAP financial measures do not have standardized meanings and may not be directly comparable to similarly titled measures adopted by other companies. These Non-GAAP financial measures are used by our management for decision-making purposes and to assess our financial and operating performance, generate future operating plans and make strategic decisions regarding the allocation of capital. We also believe that the disclosure of our Non-GAAP Adjusted Gross Profit, Non-GAAP Adjusted Gross Margin, Non-GAAP Adjusted Gross Profit for our SaaS business segment, Non-GAAP Adjusted Gross Profit for our CPaaS business segment, Non-GAAP Adjusted Gross Margin for our SaaS business segment, Non-GAAP Adjusted Gross Margin for our CPaaS business segment, Adjusted EBITDA and Normalized EBITDA. Flow provides useful supplemental information to investors and financial analysts and other interested parties in their review of our operating performance. Potential investors should not rely on information not recognized under IFRS as a substitute for the IFRS measures of earnings, cash flows or profit (loss) in making an investment decision.

      The following table shows the reconciliation for our consolidated Non-GAAP Gross Profit and consolidated Non-GAAP Gross Margin:


      Q2

      H1

      Consolidated

      2024
      (non-audited)

      2023
      (non-audited)

      2024
      (non-audited)

      2023
      (non-audited)


      (in thousands of R$)

      Gross profit

      87,535

      70,386

      168,392

      149,335

      (+) Amortization of intangible assets acquired from business combinations

      12,654

      12,850

      25,439

      26,361

      Non-GAAP Gross Profit(1)

      100,189

      83,236

      193,831

      175,696

      Revenue

      231,159

      192,919

      443,795

      371,966

      Gross margin(2)

      37.9 %

      36.5 %

      37.9 %

      40.1 %

      Non-GAAP Gross Margin(3)

      43.3 %

      43.1 %

      43.7 %

      47.2 %

      (1) We calculate Non-GAAP Adjusted Gross Profit as gross profit plus amortization of intangible assets acquired from business combinations.
      (2) We calculate gross margin as gross profit divided by revenue.
      (3) We calculate Non-GAAP Adjusted Gross Margin as Non-GAAP Adjusted Gross Profit divided by revenue.

      The following tables shows the reconciliation for the Non-GAAP Gross Profit and Non-GAAP Gross Margin for our
      SaaS and CPaaS business segments:


      Q2

      H1

      SaaS Segment

      2024
      (non-audited)

      2023
      (non-audited)

      2024
      (non-audited)

      2023
      (non-audited)


      (in thousands of R$)

      Gross profit

      29,871

      29,144

      60,440

      62,060

      (+) Amortization of intangible assets acquired from business combinations

      12,654

      12,850

      25,439

      26,361

      Non-GAAP Gross Profit(1)

      42,525

      41,994

      85,879

      88,421

      Revenue

      77,977

      67,467

      154,797

      136,049

      Gross margin(2)

      38.3 %

      43.2 %

      39.0 %

      45.6 %

      Non-GAAP Gross Margin(3)

      54.5 %

      62.2 %

      55.5 %

      65.0 %

      (1)    We calculate Non-GAAP Adjusted Gross Profit for our SaaS business segment as gross profit for our SaaS business segment plus amortization of intangible assets acquired from business combinations for our SaaS business segment.
      (2)    We calculate gross margin for our SaaS business segment as gross profit for our SaaS business segment divided by revenue of our SaaS business segment.
      (3)    We calculate Non-GAAP Adjusted Gross Margin for SaaS business segment as Non-GAAP Adjusted Gross Profit for our SaaS business segment divided by revenue for our SaaS business segment.


      Q2

      H1

      CPaaS Segment

      2024
      (non-audited)

      2023
      (non-audited)

      2024
      (non-audited)

      2023
      (non-audited)


      (in thousands of R$)

      Gross profit

      57,652

      41,241

      107,952

      87,275

      (+) Amortization of intangible assets acquired from business combinations

      0

      0

      0

      0

      Non-GAAP Gross Profit(1)

      57,652

      41,241

      107,952

      87,275

      Revenue

      153,182

      125,455

      288,998

      235,917

      Gross margin(2)

      37.6 %

      32.9 %

      37.4 %

      37.0 %

      Non-GAAP Gross Margin(3)

      37.6 %

      32.9 %

      37.4 %

      37.0 %

      (1)    We calculate Non-GAAP Adjusted Gross Profit for our CPaaS business segment as gross profit for our CPaaS business segment plus amortization of intangible assets acquired from business combinations for our CPaaS business segment.
      (2)    We calculate gross margin for our CPaaS business segment as gross profit for our CPaaS business segment divided by revenue of our CPaaS business segment.
      (3)    We calculate Non-GAAP Adjusted Gross Margin for CPaaS business segment as Non-GAAP Adjusted Gross Profit for our CPaaS business segment divided by revenue for our CPaaS business segment.

      The following table shows the reconciliation for our Adjusted EBITDA and Normalized EBITDA:


      Q2

      H1


      2024
      (non-audited)

      2023
      (non-audited)

      2024
      (non-audited)

      2023
      (non-audited)


      (in thousands of R$)

      Loss for the period

      -15,937

      -15,170

      -72,193

      -31,939

      Current and Deferred Income Tax

      -11,504

      -5,005

      -25,167

      -16,633

      Financial expenses, net

      37,457

      13,138

      97,661

      29,237

      Depreciation and Amortization

      23,582

      21,935

      46,379

      42,068

      Adjusted EBITDA(1)

      33,598

      14,898

      46,680

      22,733

      Earn-outs

      -80

      -

      - 10,161


      Normalized EBITDA(2)

      33,678

      14,898

      56,841

      22,733

      (1)    We calculate Adjusted EBITDA as loss for the period adjusted by income tax and social contribution (current and deferred), financial expenses, net, depreciation and the goodwill impairment.
      (2)    We calculate Normalized EBITDA as the Adjusted EBITDA adjusted by non-cash impacts from earn-out adjustments.

      SOURCE Zenvia

      Modal title

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