News from j.d. power and associates A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Nov 05, 2013, 10:52 ET J.D. Power Reports: Customers Who Choose a Rental Car Company Based on Price Are Least Satisfied

Despite price being the most-frequently cited reason for customers to choose a particular rental car company, those who select based on price are the ...


Oct 30, 2013, 10:00 ET J.D. Power Reports: Improvements in First Notice of Loss and Claims Settlement Drives Higher Customer Satisfaction

Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers' improvements in managing the first notice of...


Oct 24, 2013, 09:00 ET J.D. Power Reports: Switching Traditional Mobile Phone Devices Is Greatly Impacted by Level of Usage Activity, as Ease of Operation Factor Is Key in Satisfaction

High usage activity among traditional mobile phone customers, particularly among those who are more likely to text, increases the likelihood to...


Oct 17, 2013, 09:00 ET J.D. Power Reports: Both Apple and Samsung Lead in Overall Satisfaction Performance among the U.S. Wireless Tier 1 Carriers, Excelling in All Smartphone Experience Factors

Apple and Samsung are the only smartphone brands to achieve overall satisfaction scores that are at or above the study average in all four...


Oct 10, 2013, 02:57 ET J.D. Power Reports: Consumers Expect More Content Available on Mobile; Automakers and Third-Party Auto Websites Are Taking on the Challenge

Today's consumers are more mobile and expect all website content to be available on their mobile devices. Automakers and third-party websites are...


Sep 26, 2013, 09:00 ET J.D. Power Reports: Managing Expectations for Service Restoration Becomes Critical as Outage-Related Issues Take a Toll on Performance and Reliability Satisfaction with Residential Telephone Service

Service outages due to severe weather or technical blackouts have a notably negative impact on satisfaction with telephone service performance and...


Sep 26, 2013, 09:00 ET J.D. Power Reports: Loss of Signal Is the Most Frequently Mentioned Performance Issue When TV Customers Experience Problems with Service Interruptions

Not only is loss of signal the most frequently mentioned service outage, but it also has the greatest negative impact on customer satisfaction and...


Aug 29, 2013, 09:00 ET J.D. Power Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Service

Overall network performance levels of wireless phones differ depending on whether services are deployed by full-service or non-contract carriers,...


Aug 22, 2013, 04:00 ET J.D. Power Reports: Credit Card Customers Frequently Lack Understanding of the Terms, Benefits and Rewards Associated with Their Cards

Although credit card satisfaction continues to improve, a large percentage of customers indicate they do not fully understand their card's terms,...


Aug 21, 2013, 09:00 ET J.D. Power Reports: Popularity of Internet Entertainment Services Creates Customer Retention Challenges for Digital Lifestyle Providers

As the popularity of Internet entertainment services grows among consumers, digital lifestyle providers face customer retention challenges and seek...


Aug 07, 2013, 01:27 ET J.D. Power and Associates Reports: Appliance Retailers Need to Provide an Outstanding End-to-End Experience for Customers in Competitive Marketplace

Appliance retailers need more than just a large selection of appliances or the best prices to satisfy their customers, according to the J.D. Power...


Jul 30, 2013, 11:22 ET J.D. Power Reports: Overall Satisfaction with Dealer Financing Increases; Lenders' Strong Support Continues to Fuel Auto Industry's Sales Increases

Dealer satisfaction has increased in all finance provider areas for the second consecutive year, with product offering contributing to increases in...


Jul 24, 2013, 10:00 ET J.D. Power Reports: Appealing Vehicles are Critical to Automakers' Success as They Sell Faster, Command Higher Prices and Lead to Higher Customer Loyalty

The most appealing vehicles tend to remain on dealer lots for shorter periods, command higher transaction prices, and are more likely to create owner ...


Jul 19, 2013, 09:00 ET J.D. Power and LMC Automotive Report: July New-Vehicle Retail Sales -- Let the Good Times Roll

New-vehicle sales are kicking off the second half of 2013 in very strong fashion, with new-vehicle retail sales in July expected to increase by 12...


Jul 18, 2013, 02:22 ET J.D. Power Reports: Auto Insurance Claims Satisfaction Remains Stable Overall, Despite Decline in Total Loss Satisfaction

Satisfaction with the auto claims experience held steady in the second quarter of 2013, compared with the first quarter. Small improvements in...


Jul 09, 2013, 11:00 ET J.D. Power Reports: Good Picture Quality at the Right Price Is Top Consideration When Purchasing a High-Definition Television

Customers who recently purchased a high-definition television cite picture quality and price as the two primary reasons for selecting their TV,...


Jun 27, 2013, 08:00 ET J.D. Power Reports: Although Overall Satisfaction with Cruise Lines Is High, Nearly 20 Percent of Passengers Experience A Problem on Their Cruise

While overall customer satisfaction with cruise lines is high, nearly one in five customers experience a problem while on their cruise, according to...


Jun 21, 2013, 09:00 ET J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales Are Heating Up with the Start of the Summer Selling Season

New-vehicle retail sales are continuing their positive trend in June, with no signs of letting up at the start of the summer selling season,...


Jun 17, 2013, 08:00 ET J.D. Power Reports: Overall Satisfaction with Self-Directed Investment Firms Decreases, as Communication with Investors Remains a Challenge

Overall investor satisfaction with self-directed investment firms decreases from 2012, as investment firms struggle to find the right method and...


May 22, 2013, 09:00 ET J.D. Power & Associates Reports: Insurance Websites Perform Better in Policy Servicing Than Policy Shopping

Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to...


May 09, 2013, 08:00 ET J.D. Power & Associates Reports: Advisor/Investor Relationship Drives Full Service Investor Satisfaction

As markets continue to rise, overall investor satisfaction with full service investment firms continues to increase for the second consecutive year,...


Apr 29, 2013, 11:00 ET J.D. Power and Associates Reports: Fewer Customers Are Shopping Auto Insurance; However, Nearly One-Half of Those Who Do Shop Switch Insurers

While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a...


Apr 25, 2013, 09:00 ET J.D. Power and Associates Reports: Evidence that Relationship Marketing Still Matters in Oncology Pharmaceutical Sales

Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as...


Apr 25, 2013, 09:00 ET J.D. Power and Associates Reports: Owners Cite Fuel Economy-Related Technologies and In-Vehicle Smartphone Integration as Features They Are Interested in Purchasing in Their Next Vehicle

Vehicle owners have a high interest in technology related to fuel economy, device/application linking for smartphones, wireless connectivity, natural ...


Apr 25, 2013, 09:00 ET J.D. Power and Associates Reports: as Tablets Become More Popular, Sharing among Household Members Has Significant Impact on Future Brand Selection

As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on...