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Sep 14, 2017, 09:00 ET ICMI Contact Center Demo Features Innovation Zone to Highlight New Contact Center Technology

The International Customer Management Institute (ICMI) announces the brand-new Demo Zone at the upcoming ICMI Contact Center Demo. The Demo Zone is a ...


Jun 08, 2017, 11:03 ET ICMI Contact Center Demo 2017 Announces Notable Keynotes, Local Tours, Dynamic Workshops and Full Conference Program

The International Customer Management Institute (ICMI) announces new headline speakers for its upcoming event, ICMI Contact Center Demo, taking place ...


Mar 30, 2017, 09:30 ET ICMI Contact Center Expo & Conference Adds Salesforce Vice President, Keith Pearce to Keynote Lineup

The International Customer Management Institute (ICMI) announces the addition of Salesforce Vice President of Service Cloud Product Marketing, Keith...


Sep 14, 2016, 09:00 ET ICMI Contact Center Demo & Conference Announces Eight Interactive Workshops for 2016 Event

The International Customer Management Institute (ICMI), will host eight interactive half-day workshops during its Contact Center Demo & Conference,...


Sep 01, 2015, 11:00 ET ICMI 2015 Contact Center Demo & Conference: New Presentations Address the Future of Customer Service

The International Customer Management Institute (ICMI) today announces a new lineup of dynamic program content for its 2015 Contact Center Demo &...


Apr 09, 2015, 09:00 ET ICMI's 2015 Contact Center Expo and Conference to Offer Hands-On Professional Development Workshops and Trainings

The International Customer Management Institute (ICMI), today announced an array of new workshops and trainings to be featured during the 2015...


Dec 02, 2014, 12:00 ET 2015 ICMI Global Contact Center Awards Announces New Category Celebrating Multilingual Support

The International Customer Management Institute (ICMI), today announced its new Best Multilingual Support Center category for the 2015 Global Contact ...


Jan 15, 2013, 07:00 ET 2013 Research: Mobile Customer Service Strategy Results Released

The International Customer Management Institute (ICMI) has released its 2013 research report, A Mobile Customer Service Strategy: The Contact Center, ...


Jan 07, 2013, 08:00 ET The International Customer Management Institute Opens Applications And Nominations For The 2013 ICMI Global Call Center Awards

The International Customer Management Institute (ICMI), is now accepting applications and nominations for its annual Global Call Center Awards. The...


Jan 30, 2012, 09:00 ET Call Center Agent Turnover, Retention and Productivity Survey Launched by The International Customer Management Institute

The International Customer Management Institute (ICMI), launched its 2012 Call Center Agent Turnover, Retention and Productivity survey in an email...