LOS ANGELES, Nov. 19, 2015 /PRNewswire/ -- The face of customer support has changed with the recent release of talq, a free app that privately connects customers to businesses allowing for anytime, anywhere communication.
talq enables consumers to receive support faster than via phone or email. They can privately message multiple businesses at once, and sync their chats across all their devices, enabling them to seamlessly pick up conversations from where they left off. talq users can even send photo and video attachments to help them better communicate their needs to a business.
Every business in the talq directory has a talq ID, a unique identification code that enables customers to easily look them up and message them. The talq directory connects customers to a variety of different businesses including breweries, restaurants, device repair stores, hair stylists, exotic pet vendors, and hotels.
For business users, talq enables services to add additional staff to their talq accounts so they can quickly respond to every customer inquiry. It's this evolved level of customer support that the talq team had in mind when they decided to launch a customer-to-business messaging app. Businesses can build better customer relations and drive more sales by offering customers direct promotions through the talq app.
"We noticed a need for faster, more in-depth customer support that phone, email, and in-person support weren't meeting," says Raghu Kulkarni, CEO of IDrive Inc. "We didn't think people should have to keep waiting in line or be put on hold when a better alternative like messaging has been available for years. We want to kill the process of being put on hold altogether, so we created talq to narrow the gap between customers and services."
SOURCE IDrive Inc.