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Cloud-Based Contact Center Market Worth 15.67 Billion USD by 2021
  • USA - English


News provided by

MarketsandMarkets

Nov 07, 2016, 09:30 ET

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PUNE, India, November 7, 2016 /PRNewswire/ --

According to a new market research report "Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021", published by MarketsandMarkets, the market size is expected to grow from USD 5.43 Billion in 2016 to USD 15.67 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6% during the forecast period.

     (Logo: http://photos.prnewswire.com/prnh/20160303/792302 )

Browse 74 market data Tables and 57 Figures spread through 165 Pages and in-depth TOC on "Cloud-Based Contact Center Market"

http://www.marketsandmarkets.com/Market-Reports/cloud-based-contact-center-market-160166082.html
Early buyers will receive 10% customization on this report.

The major drivers of this market include the need for disaster recovery, faster deployment and flexibility of cloud solutions, and the need for compliance management. 

Dialer is expected to be the most promising solution during the forecast period 

On the basis of solutions, the dialer segment is projected to grow at the highest CAGR during the forecast period. Dialers are a part of outbound dialing technology. Various dialers such as preview dialers and progressive dialers systems provide automatic dialing when the agent is ready, along with other benefits such as external table dialing and dynamic filtering. These benefits have led to the high demand for dialers.

Managed services segment is expected to grow at the highest CAGR during the forecast period 

With increasing deployment of the solutions, the services segment is expected to grow in the coming years. The managed services segment is expected to grow at the highest CAGR during the forecast period. Managed services enable organizations to outsource their entire or a part of the IT infrastructure and operations to focus on their key business goals. Outsourcing helps contact center-based companies to reduce the cost incurred on network and IT spending by eliminating Capital Expenditure (CAPEX) and Operational Expenditure (OPEX).

Consumer goods and retail industry is expected to grow at the highest CAGR during the forecast period 

The cloud-based contact center plays a very important role in the consumer goods and retail industry. The customers touch points in this vertical basically comprise retail stores, web-catalog, and customer call center. The vendors in this industry need a comprehensive cloud environment to offer their respective products and services to the customers. Contact center solutions have become an integral part of the eCommerce industry and are acting as a strong channel for retailers to attain customer loyalty in the highly competitive market.

Presently, North America contributes the maximum market share in the Cloud-Based Contact Center Market 

North America is expected to hold the largest market share and dominate the Cloud-Based Contact Center Market in 2016, due to the larger internet penetration rate and quick shift from isolated infrastructure to cloud in the region. Asia-Pacific (APAC) is expected to grow at the highest rate during this forecast period. Growing acceptance of cloud-based solutions, emerging technologies like Internet of Things (IoT) as well as big data and mobility are the major drivers in this region.

Inquiry before Buying @ http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=160166082

The major vendors covered in the Cloud-Based Contact Center Market for the study are 8X8, Inc. (California, U.S), FIVE9 Inc. (California, U.S), Cisco Systems, Inc. (California, U.S), Genesys Telecommunications Laboratories, Inc. (California, U.S), Oracle Corporation (California, U.S), NICE Systems ltd. (Raanana, Israel.), NEWVOICEMEDIA (Hampshire, U.K.), 3CLogic (Maryland, U.S), Aspect Software Parent Inc. (Massachusetts, U.S), and Connect First Inc.(Colorado, U.S.)

Browse Related Reports
Cloud Communication Platform Market by Solution and Service (UCC/UCaaS, WebRTC, VoIP, IVR, API, Reporting and Analytics, and Training and Consulting, Support and Maintenance Service, and Managed Service) - Global Forecast to 2021
http://www.marketsandmarkets.com/Market-Reports/cloud-communication-platform-market-227618526.html

Cloud Collaboration Market by Solution & Service (UCC, Document Management System, Project and Team Management, Enterprise Social Collaboration & Training, Consulting and Integration and Support and Maintenance), by Region - Global Forecast to 2021
http://www.marketsandmarkets.com/Market-Reports/cloud-collaboration-market-204230770.html

About MarketsandMarkets  

MarketsandMarkets is the largest market research firm worldwide in terms of annually published premium market research reports. Serving 1700 global fortune enterprises with more than 1200 premium studies in a year, M&M is catering to a multitude of clients across 8 different industrial verticals. We specialize in consulting assignments and business research across high growth markets, cutting edge technologies and newer applications. Our 850 fulltime analyst and SMEs at MarketsandMarkets are tracking global high growth markets following the "Growth Engagement Model - GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors.

M&M's flagship competitive intelligence and market research platform, "RT" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets. The new included chapters on Methodology and Benchmarking presented with high quality analytical infographics in our reports gives complete visibility of how the numbers have been arrived and defend the accuracy of the numbers.

We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository.

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MarketsandMarkets
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Suite 2175, Seattle,
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Visit MarketsandMarkets Blog @ http://www.marketsandmarketsblog.com/market-reports/telecom-it
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SOURCE MarketsandMarkets

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