Cox Communications New England Operational Update: Tropical Storm Irene

Aug 28, 2011, 16:03 ET from Cox Communications

WEST WARWICK, R.I., Aug. 28, 2011 /PRNewswire/ -- Cox Communications maintains a Business Continuity Plan intended to prepare the company for emergency situations such as hurricanes and tropical storms.  Our priority, after first ensuring the safety of our employees, is to continue to serve our business and residential customers during and after emergency events.

As the storm has passed, following are the most recent Cox Communications updates:

  • Technical support team members are presently assessing the state of the broadband network. Following the assessment, technicians will be deployed to begin work to restore service to impacted customers.
  • Service outages are primarily due to power outages.  Most Cox customers were not impacted with service outages during the storm. However, a significantly greater percentage of Cox customers are experiencing power outages to their homes, and to devices such as televisions, receiver boxes, computers and routers.
  • Cox technicians will assess customer needs once power is restored, will work diligently to restore services to those customers who experienced an outage.  However, commercial power will first need to be restored before Cox is able to fully restore service to those customers.
  • Customers who notice a downed drop or wire heading into their home should not touch the wire, but should instead call Cox Customer Care (401-383-2000 in Rhode Island or 860-436-4269 in Connecticut).
  • Cox customers who have electricity in their homes but who are unable to access their Cox services are asked to call Customer Care (401-383-2000 in Rhode Island or 860-436-4269 in Connecticut).
  • Also, all Cox Solutions Stores in Rhode Island and Connecticut are closed Sunday, August 28. Stores will re-open on Monday, August 29.  
  • Cox Business and Cox Media Services will resume normal operations on Monday, August 29.

Finally, we are unable to release additional information on the situation at this time, but we will provide as much information as possible when we have been able to fully assess the situation.

About Cox Communications:

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for six years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

SOURCE Cox Communications



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