NEW YORK, Oct. 27, 2021 /PRNewswire/ -- Deloitte Digital today announced that it has been named a recipient of the Salesforce Partner Innovation Award in the Cloud Solution: Service Cloud category. The award focused on Deloitte Digital's steadfast leadership within the Salesforce ecosystem due to its work to streamline information sharing and contain the spread of COVID-19 in Kentucky.
"These awards recognize Deloitte Digital's demonstrated excellence in innovating solutions for its clients and we're thrilled to continue our long-standing successes in collaboration with Salesforce," said Mohan Kumar, managing director, Deloitte Consulting LLP. "In an ever-shifting pandemic landscape, our work with the Kentucky Department for Public Health (DPH) and the Cabinet for Health and Family Services (CHFS) played a critical role in the commonwealth's COVID-19 response, resulting in lives saved."
Deloitte Digital was selected as the consulting winner in the Cloud Solution Awards' Service Cloud category for work with DPH and CHFS in response to the COVID-19 pandemic. Together these organizations were met with the challenge of conducting disease investigation and contact tracing for its citizens in a timely manner, while ensuring citizens had all needs met with the necessary resources.
"Salesforce Partner Innovation Award winners such as Deloitte work relentlessly to enable customers," said Tyler Prince, executive vice president, Alliances & Channels, Salesforce. "Salesforce partners are integral to enabling digital transformation and success for customers in our new work-from-anywhere world."
Prior to the COVID-19 pandemic, local health departments (LHDs) across Kentucky utilized inconsistent and disparate contact tracing methods, reducing the ability to effectively trace the spread of the disease and communicate risk as the global pandemic evolved. A centralized Salesforce-based case management system built upon Deloitte's GovConnect platform — a modular platform that streamlines and modernizes the way residents, workers, providers, regulators and businesses use and provide government services — is now utilized by disease investigators and contact tracers to gather required COVID-19 information for reporting. Further, a contact tracing workflow guides contact tracers to gather required information for citizens potentially exposed to COVID-19.
A contact tracing integration with Salesforce Marketing Cloud now also enables citizens to sign up for an automated SMS service to complete daily COVID-19 symptom follow-ups on their own accord, and a bi-directional data exchanges with the state's National Electronic Disease Surveillance System (NEDSS) allows COVID-19 data to be in sync between the two systems on a near real-time basis.
This solution continues to be critical in helping public health officials and health care providers contain the spread of COVID-19, protecting the lives of citizens of the commonwealth amidst the ongoing pandemic. The system helped with successful public health interventions with Kentuckians that were potentially exposed to COVID-19 or who contracted the virus. These interventions resulted in prevention of spread of infection to thousands of Kentuckians; enabled the commonwealth to help save lives, and prevented hospitalizations, thereby securing millions of dollars in hospital cost-savings and saving prospective patients countless dollars they would have otherwise owed for insurance copayments and deductibles.
Deloitte Digital helps companies create new growth by elevating the human experience — with connected ideas, technology and talent. Our ambition is to make the best customer-oriented organizations in the world. Alongside all of Deloitte, we foster the connections necessary to shape a better future for our clients, our culture, our society and our planet. Visit www.deloittedigital.com or follow Deloitte Digital on LinkedIn or Twitter to learn more.
Salesforce, Service Cloud, Marketing Cloud and others are among the trademarks of salesforce.com, inc.
About Deloitte Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today's marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte's more than 345,000 people worldwide connect for impact at www.deloitte.com.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.