AKRON, Ohio, June 29, 2012 /PRNewswire/ -- FirstEnergy Corp. (NYSE: FE) recently named Mark A. Jones vice president of External Affairs for its Jersey Central Power & Light (JCP&L) subsidiary. Previously, Jones was director of National Accounts and Customer Service for FirstEnergy.
In his new position, Jones is responsible for JCP&L's external affairs efforts. His duties include supervising JCP&L's eight area managers who interact with local government and agency officials in the company's northern and central New Jersey service areas. In addition, Jones oversees JCP&L's Customer Support Group, which provides ongoing support to the company's commercial and industrial accounts in the region.
"Exceptional customer service has been the trademark of Mark's time with FirstEnergy," said Donald M. Lynch, president, JCP&L. "His extensive interpersonal communications experience will be put to good use as we continue to enhance our local outreach efforts in the communities we serve."
Jones joined FirstEnergy in 1999 as an industrial account executive with The Cleveland Electric Illuminating Company (CEI), another FirstEnergy subsidiary. In 2000, he was named national account executive with FirstEnergy Solutions, the company's competitive subsidiary and in 2003, he joined the Supply Chain Group for FirstEnergy's utility operations. In 2006, Jones was promoted to area manager at CEI and then named External Affairs manager. In 2011, he was named director of National Accounts and Customer Support.
Jones earned a bachelor's degree in technology from Kent State University in Kent, Ohio.
FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies comprise one of the nation's largest investor-owned electric systems. Its diverse generating fleet features non-emitting nuclear, scrubbed baseload coal, natural gas, hydro and pumped-storage hydro and other renewables, and has a total generating capacity of nearly 23,000 megawatts.
SOURCE FirstEnergy Corp.