READING, Pa., Nov. 29, 2012 /PRNewswire/ -- Metropolitan Edison (Met-Ed), Pennsylvania Electric Company (Penelec), West Penn Power, and Pennsylvania Power (Penn Power) are revising payment plan options for customers who may need help paying their electric bills in the aftermath of Hurricane Sandy.
The changes make the payment plans more flexible than the current installment plan arrangements. The revised plans will remain in place through March 15, 2013.
"Hurricane Sandy was a devastating storm and continues to be a financial hardship for many of our customers," said Ronald I. Green, vice president, Customer Service, FirstEnergy. "Whether it be lengthening the payback period or reducing the down payment amount, our goal is to tailor the payment plan options to better assist customers in the hardest-hit areas."
The revised payment plan arrangements for Met-Ed, Penelec, West Penn Power, and Penn Power customers are:
- Customers with income levels above current state requirements will be able to receive two payment plans instead of one as currently allowed.
- If a customer is not able to fulfill the first or second payment plans due to continued financial hardship, another installment plan could be established.
- Payback periods would remain unchanged, varying from six to 36 months depending on income level.
For customers who might need a few additional days to pay their bill, a "promise to pay" extension of up to 10 days beyond the due date printed on their bill statement can be granted by calling the company's customer service number at 1-800-545-7741. To take advantage of this option, a customer must have made a payment within the past three months and must not have broken a previous promise to pay within the past three months.
Some customers who lost electric service due to Hurricane Sandy are receiving estimated bills. Customers with questions about their bills are encouraged to call 1-800-545-7741. Or, submit a meter reading online: www.firstenergycorp.com/content/customer/help/billingpayments/about_your_bill.html
FirstEnergy (NYSE: FE) is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia. Its generation subsidiaries control more than 20,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro, pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter @FirstEnergyCorp.
SOURCE FirstEnergy Corp.