Focus Group Names Intermedia as Strategic Partner to Deliver AI-Powered, Fully Integrated Communications Solutions Across the UK

SUNNYVALE, Calif. and WEST SUSSEX, England, Oct. 9, 2025 /PRNewswire/ -- Focus Group, one of the UK's leading independent providers of essential business technology, today announced it has selected Intermedia Intelligent Communications, a global leader in AI-powered cloud communications and collaboration solutions, as a strategic service provider partner to deliver intelligent, AI-powered communications solutions across its portfolio - further strengthening its market position. This move underscores Focus Group's ongoing drive to deliver exceptional technology solutions and customer experiences – and its continued leadership in the UK communications landscape.

Through this strategic partnership, Focus Group will integrate Intermedia's award-winning Intelligent Communications Platform into its solutions portfolio—driving greater operational efficiency, reducing administrative burdens, and enabling data-driven improvements. The combined proposition unites secure voice, video, chat, contact centre, Microsoft Teams integration, vertical market solutions, archiving, and analytics within a single, tightly integrated, highly reliable cloud platform, enhanced by Intermedia AI to boost productivity and deliver exceptional customer experiences.

"After conducting a comprehensive review of leading communications service providers, Intermedia stood out as a strong partner able to deliver the fully integrated, AI-powered UCaaS and CCaaS platform we needed, while also supporting our brand-first, customer-owned approach. This strategic partnership accelerates the delivery, growth, and impact of our solution-led, outcome-focused offering to customers," said Richard Osborn, Director of UC/CX at Focus Group. "Customer-experience (CX) technologies are of huge strategic importance to us, and it's fantastic to see the momentum continue as we accelerate our AI-enabled CX capabilities. Intermedia's partner-first approach and scalable, AI-powered platform align perfectly with our mission to empower businesses. By bringing these capabilities into our solutions portfolio, we're giving companies - and, in the case of Think Healthcare, NHS practices and private providers—the tools to improve access, streamline operations, and deliver exceptional outcomes while operating more efficiently."

"Focus Group is one of the UK's largest and most trusted technology providers, renowned for delivering exceptional service at scale. By combining their market leadership in the UK, coupled with Intermedia's robust, AI-powered Intelligent Communications Platform, we're bringing a truly differentiated solution to organisations across the UK, one that unites every mode of communication in a single, secure, and brilliantly simple platform," said Jonathan McCormick, CRO and COO at Intermedia. "Together, we're enabling businesses to connect, support, and grow in smarter, more meaningful ways, while challenging the status quo and raising the bar for what customers can expect from their communications partner." 

Why Focus Group Chose Intermedia

Focus Group's decision was guided by the strength of Intermedia's partner model, which is precisely tailored to how they go to market:

• Brand as their own: A fully white-label, AI-driven UCaaS + CCaaS solution lets Focus Group deliver a seamless, Focus-branded experience aligned with its established reputation.
• Maintain customer ownership: Intermedia's program is built for providers that want to retain direct relationships with their customers—protecting trust, ensuring continuity, and enabling long-term value creation.
• Meet modern needs: End-to-end capabilities—telephony, advanced call routing, virtual queuing, workforce tools, compliance-ready archiving, and AI insights—address the demands of modern organisations.
• Ease of use & simple deployment: Designed for rapid onboarding and intuitive operation, Intermedia's solution minimises complexity for both IT teams and end users, reducing time to value.
• Future-proof platform: Continuous focus on innovation, scalability, and adaptability help ensure that Intermedia's solution evolves with customer requirements and market trends—delivering long-term resilience and relevance.

Driving Innovation and Growth
United by a shared commitment to challenging the status quo in telecommunications, Intermedia and Focus Group are combining innovation and expertise to reduce complexity, accelerate migrations, and deliver measurable, customer-focused results. As organisations face rising demand, operational pressures, and evolving compliance requirements, this strategic partnership offers a clear path to modern communications—without compromising brand control or customer trust. By expanding its solutions portfolio with Intermedia's capabilities, Focus Group is positioned to serve a broader range of organisations, helping them work smarter, connect better, and achieve more.

About Focus Group

Focus Group, established in 2003, is proud to be one of the UK's leading providers of essential business technology. With its vision of connecting communities and creating opportunities in a place that people love to work, Focus Group deliver innovative technology solutions, so its customers are free to focus all their energy on the important stuff. Like growing their business. 

With a team of over 1,300 experts who are passionate about what they do, Focus Group provide circa 30,000 businesses with an extensive range of the latest technology solutions across Telecoms, IT, Cyber Security, Connectivity, Mobile and Energy. 

About Intermedia Intelligent Communications

Intermedia is a leading provider of intelligent cloud communications solutions that help over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact centre, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™.

As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programmes, resources, and support to help them grow their revenue and maximise their success. Programmes include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models.

For more information about Intermedia, visit www.intermedia.com.

Contact:

Mariel Santos
Intermedia
866.509.1345
[email protected]

Intermedia, Intermedia Unite, Worry-Free Experience, and CORE are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. All other trademarks, service marks, trade names, and copyrights used herein are the property of their respective owners. J.D. Power 2024 Certified Assisted Technical Program. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com.

SOURCE Intermedia Cloud Communications