Intermedia Expands No-Cost Migration Program to Help Service Providers Move Customers Off Aging Platforms

By drastically reducing the cost, risk, and complexity of migrating from aging UC platforms, Intermedia enables service providers to deliver modern, AI-powered communications that help them retain customers and strengthen their competitive position.

SUNNYVALE, Calif., Oct. 14, 2025 /PRNewswire/ -- Intermedia Intelligent Communications, a global leader in AI-powered communications, collaboration, and customer engagement solutions, today announced the expansion of its Service Provider Migration Program. The program provides a comprehensive set of automated tools, resources, and technical expertise designed to help service providers seamlessly migrate their business customers from aging feature server platforms to Intermedia's modern, AI-powered communications solutions. These capabilities are available at no cost to Intermedia's service provider partners.

As legacy UC platforms approach end-of-life and see reduced investment, service providers face increasing risks of customer churn and competitive decline. Migrating customers has historically been a complex, manual, and costly process. Intermedia's Service Provider Migration Program addresses this challenge head-on.

Intermedia's program includes:

• Automated Software Tools – purpose-built to extract and upload data, as well as re-home end-user devices from legacy platforms.
• Dedicated Intermedia Expertise – technical staff to support migration planning, implementation, and cutover execution.
• Go-to-Market Support – includes ready-to-use campaigns, sales enablement resources, and customer training materials.

"Service providers know they need to modernize their UC platforms, but migration costs have been a major roadblock," said John Tucker, VP of Service Provider Product Management at Intermedia. "By eliminating this barrier, we're enabling our partners to protect their customer base, reduce churn, and deliver modern, AI-powered communications through Intermedia's wide range of solutions."

The Intermedia Service Provider Migration Program is available now and supports migrations from BroadSoft and Metaswitch platforms, with additional support for traditional PBX systems like Mitel, NEC, and Avaya where needed.

Benefits for Service Providers
With the unified communications as a service (UCaaS) and contact center as a service (CCaaS) markets projected to continue double-digit growth, Intermedia's migration tools arrive at a critical moment for service providers evaluating their next steps. The program delivers benefits that go well beyond easing the move off legacy platforms:

• Accelerated Time to Market – partners can transition customers more quickly with Intermedia's automation, migration expertise, and go-to-market resources, reducing disruption and speeding revenue realization.
• Customer Retention and Growth – by providing customers with a modern, AI-powered communications platform backed by continuous innovation, service providers can strengthen loyalty while expanding opportunities for upsell and cross-sell.
• Operational Efficiency – automated tools and Intermedia's dedicated technical support minimize the complexity and internal resource drain typically associated with migrations, freeing providers to focus on growing their business.
• Stronger Competitive Advantage – with advanced UC, Contact Center, and AI capabilities integrated into a single platform, partners can differentiate in the market, deliver greater value to customers, and protect their long-term positioning.

Why Intermedia
Intermedia Intelligent Communications delivers a fully integrated, AI-powered UCaaS and CCaaS platform that brings together voice, video, chat, contact center, email, file sharing, multi-channel archiving, embedded Microsoft Teams integrations, and more - backed by 99.999% uptime service level agreements (SLAs) and J.D. Power-certified technical support.

Its partner-first model gives service providers the flexibility to brand as their own, sell the way they want, keep customer ownership, and maximize both margins and top-line growth. Intermedia also supports partners before, during, and after the sale with onboarding expertise, sales enablement, and customizable marketing resources - enabling them to deliver exceptional customer experiences and grow their businesses with confidence.

Rather than building or stitching together platforms, service providers can rely on Intermedia's ready-built, enterprise-grade solution that helps avoid costly CapEx investment - helping partners get to market quickly, profitably, and without the risk of heavy upfront investment.

For more information about the Intermedia Service Provider Program, visit: www.intermedia.com/resellers/service-providers.

About Intermedia Intelligent Communications

Intermedia Intelligent Communications helps more than 150,000 business customers connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power eight times for excellence in assisted technical support, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™ that includes financially backed 99.999% uptime SLAs.

As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as Advisor models.

For more information about Intermedia, visit www.intermedia.com.

Contact:

Mariel Santos
Intermedia
833.370.1906
[email protected]

SOURCE Intermedia Cloud Communications