HSN Honored For Exceptional Customer Service

HSN Climbs to #7 in The Fifth Annual NRF Foundation/American Express Customers' Choice Survey

Jan 12, 2010, 16:25 ET from HSN

ST. PETERSBURG, Fla., Jan. 12 /PRNewswire-FirstCall/ -- HSN announced today that it has received its highest ever ranking for customer service, according to the Fifth Annual NRF Foundation/American Express Customers' Choice Survey. The survey of more than 8,000 consumers voted HSN #7 in the top 10 for retail customer service.

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"Customer service is more than a friendly greeting; it's an attitude that retailers must convey in everything they do," said Kathy Mance, Vice President, NRF Foundation. "We congratulate HSN on its recognition as one of the top ten retailers for customer service, as selected by thousands of shoppers nationwide." 

HSN has made tremendous progress in the customer service category over the past two years.  The company was not ranked in the survey in 2007, rose to a ranking of #16 in 2008 and in 2009 climbed 9 spots to #7 to secure a place in the top 10.

"We have made world class customer service our top priority over the past several years, and it is tremendously encouraging to see that the improvements we are making are resonating with customers," said Mindy Grossman, CEO of HSN, Inc.  "We are committed to providing our customers with exceptional shopping experiences on their terms, whenever and however they want to shop."

About HSN:

Headquartered in St. Petersburg, FL, HSN is a leading interactive multichannel network and retail destination, offering a curated assortment of exclusive products and top brand names to its customers.  HSN incorporates experts, entertainment, inspiration, solutions, tips and ideas to provide an entirely unique shopping experience.  At HSN, customers find exceptional selections in Health & Beauty (e.g. M. Asam, Carol's Daughter, Coty, FranBrand, FusionBeauty, Andrew Lessman's Procaps, Lancome, Perlier, Serious Skin Care, ybf Cosmetics); Jewelry (e.g. Paula Abdul, Heidi Daus, R.J. Graziano, IMAN Global Chic, michaeLisa, Noir, Amedeo Scognamiglio, Tori Spelling, Molly Sims, Serena Williams); Home/Lifestyle (e.g. Nate Berkus, Bissell, Colin Cowie, Dyson, Todd English, GreenPan with Thermolon, Emeril Lagasse, Joy Mangano, MoMA Design Store, Wolfgang Puck); Fashion/Accessories (e.g. "American Glamour" by Badgley Mischka, "Curations" with Stefani Greenfield, Sam Edelman, Loulou de la Falaise, Carlos Falchi, Diane Gilman, "Timeless" by Naeem Khan, Tina Knowles, Adrienne Landau, Sharif); and Electronics (e.g. Canon, Gateway, GE, HP, JVC, Kodak, LG, Sony). 

A leader in transactional innovation, HSN is the only retailer offering live streaming video on three screens:  TV network, which broadcasts live to 93 million households in the US in HD 24/7; hsn.com, which ranks in the top 30 of the top 500 internet retailers and features 15,000 product videos; and mobile via its i-phone application.  HSN customers are also able to shop via HSN's live in-flight shopping experience, which launched in late 2009.   , HSN, founded 32 years ago as the first shopping network, is an operating segment of HSN, Inc. (Nasdaq: HSNI).