Kyndryl named Leader in 2025 ISG Provider Lens global Insurance Services report for agentic AI and generative AI

NEW YORK, Dec. 16, 2025 /PRNewswire/ -- Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced it has been named a Leader in agentic AI and generative AI in the 2025 ISG Provider Lens global Insurance Services – Strategic Capabilities report. 

Leading insurers are rapidly adopting generative AI and agentic AI to transform core operations, powering faster decision-making, more accurate pricing and enhanced customer experiences. The ISG report assessed 28 providers across two key areas: GenAI Development and Deployment Services and Agentic AI Development and Deployment Services. Kyndryl was recognized as a Leader in both categories, underscoring its ability to deliver adaptive, people-centric AI solutions at scale. 

"Kyndryl is enabling insurance industry customers to transform their operations with enterprise-grade GenAI and agentic AI solutions that enhance operational efficiency and customer engagement," said Ashish Jhajharia, Lead Analyst, ISG. "By integrating advanced AI with legacy systems, they empower insurers to navigate challenges, driving resilience and fostering rapid innovation in a dynamic marketplace."

"We are honored to be recognized in ISG's global Insurance Services report because this acknowledgment reflects the trust that insurers are placing in Kyndryl to accelerate from AI pilots to enterprise-wide scaled execution," said Ralitsa Nenkova, Global Insurance Leader, Kyndryl Consult. "With our mission-critical systems experience, responsible approach to AI and insurance domain expertise, we are helping insurers to adopt mission-critical AI to modernize both their infrastructure and business operations to deliver measurable improvements in customer experience and drive competitive advantage."

Kyndryl's Agentic AI Framework, which combines the Company's mission-critical systems engineering experience and expertise, unique capabilities and distinct Kyndryl Consult methodology, is driving customer AI adoption and advancing their goal of becoming an AI-native enterprise. Kyndryl is furthering Agentic AI Framework adoption in the insurance industry by working with customers on a variety of projects, including an agentic AI-enabled actuarial solution that creates and embeds AI agents to deliver an end-to-end intelligent, automated workflow. The agents dynamically generate regulatory filings, support proactive regulatory compliance checks and deliver insights to drive real-time analysis and decision-making.

Read a copy of the 2025 ISG Provider Lens® global Insurance Services – Strategic Capabilities report and learn more about Kyndryl's AI services.

About ISG Provider Lens^® Research
The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

About Kyndryl 
Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com. 

Kyndryl Press Contact 
[email protected] 

SOURCE Kyndryl